MyTime reviews

The continuity of image it creates for my business!

Every improvement or addition seems to come with bugs.

It is a POS system, that we were required by our franchisor to use.

Team is completely unprofessional. The onboarding "specialist" was incompetent, and had difficulty scheduling our first meeting properly. Functionality is so limited. The system would have many errors and was extremely glitchy. Customer service is awful. When trying to troubleshoot, they would book "fake" appointments in the live system, which blocked off my stylists' availability and cost them customers. They continued to charge me, even after I cancelled service. Leadership does not seem to care to improve service. Seems like a borderline scam. I would have switched from them, except the franchisor required us to use them.

I need to be in front of clients and not playing phone tag to set appointments. Many of my clients jumped onboard right away to set their own appointments. Others are coming along once they get over the initial scare.

I need to allow clients to pick if I am working with them in person or by phone or screen share. At this time, they can only write that in the comments section if they know or remember to do that.

I love that my hair clients can book online and it frees me up from having to do it all. I love how the schedule keeps me organized. The online booking connected to my Facebook page was the main reason I chose MY time. These days, you don't really need a website, if you have a Facebook page. Also, I love how the Mytime calendar syncs with my iPhone calendar.

The only thing I would like to see is a CAPTCHA when someone books, to make sure it's a real person. Other than that, nothing at all.

I like that it integrates with our website and google and automatically sends out requests for reviews, appointment reminders and follow ups.

They are missing some key reports for running a business. There is no way to track client referrals even though there is a report for it.

I love that MYTIME offers online booking that is extremely easy for my customers to use! My customers love being able to book online whenever and wherever they want! My groomers love that MYTIME is like having a very smart receptionist on staff at all times! MYTIME is always adding new features which is awesome

The personal service from customer care to my clients when I am not available.

I hate paying for it but is it so worth the money and one stop everything in software and marketing for my business.

I LIKE HOW EASY AND CONVIENENT IT IS TO USE

I DONT LIKE ON MY END THE ENGINE SELECTION THAT I HAVE TO PUT IN TO PUT IN A VEHICLE

I did a lot of research into different CRMs for my business. MyTime was by far the best.

Sometimes the mobile version does not update.

I like being able to book appointments of my clients on the spot myself when they reach out. Also like being able to book people on the spot when Im out and about.

The only issue I've experienced with Mytime has been when the system has gone down. When its been booted back up there's been errors to the book that weren't there before.

Easy to use.

A few glitches here and there.

Easy to use and after the upgrade it got even easier. Very easy to keep track of customers and times.

Sometimes it's hard to tell between am and pm times. You have to get set in a contract to use the product.

online booking for customers

double booked me fixed now

We started using mytime about a year ago and definitely recommend it. It's reliable and easy to reach them by phone anytime I need them. Their scheduling and marketing work well and my clients like it. Glad I went with them!

Clients are easily able to book online, which is great. And automatic appointment reminders and confirmations just happen - I don't need to do anything.

No complaints. Everything has worked well so far and they've been available for any issues on the phone quickly.

What I liked most is that not only you can schedule your appointments, but you also get reports on the appointments and revenue, which is very helpful. It is also easy to use.

The only downside is that there is only a daily preview of the calendar and you can't get a whole view of the entire day, but you need to scroll up and down the app.

Best point right away is the way you can schedule appointments online. That combined with their emails and text for getting more reviews as reminders to customers.. this software is a winner in all areas

It is hard sometimes to find something wrong with a software.. This is going to be one of those time.. I love this program.

TELEPHONE DATA MERGES WITH CONTACTS IN PHONE DATABASE. HENCE, YOU CAN MAKE A CALL IN THE APPLICATION. ALSO, I LIKE THE STATISTICS FEATURE OF THIS SOFTWARE.

THE NAME SORT FEATURE OF THIS SOFTWARE CANNOT MERGE WITH YOUR CONTACT LIST ON THE PHONE. IN SETTING UP A CONTACT, YOU HAVE TYPE DATA ALL OVER AGAIN.

Very user friendly for myself, the business owner and for my staff. For the most part it's been working nicely for us and is making things much more streamlined

There are some minor functionality issues but they are open to feedback and suggestions to help improve the system.