OneDesk

Software voor helpdeskbeheer en projectmanagement in één toepassing.

Totaalscore

4,2 /5
(5)
Prijs-kwaliteitverhouding
3,5/5
Functies
4,5/5
Gebruiksgemak
3,8/5
Klantenondersteuning
4/5

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5 reviews

Geverifieerde reviewer
Totaalscore
  • Sector: Hoger onderwijs
  • Bedrijfsgrootte: 5.001-10.000 werknemers
  • Wekelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Gebruiksgemak
  • Waarschijnlijkheid van aanbeveling 8.0 /10

A complete project management software

Beoordeeld op 22-12-2022

Pluspunten

Offers a range of tools and features for managing tasks, projects, and customer interactions. Includes a customizable interface and a range of integrations with other business tools and services.

Minpunten

The interface is a little complex to navigate.

Alexandros
Totaalscore
  • Sector: Civiele techniek
  • Bedrijfsgrootte: 51-200 werknemers
  • Maandelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Gebruiksgemak
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Simplify Your Work with OneDesk's All-in-One Platform

Beoordeeld op 31-12-2022

Pluspunten

1)All-in-one solution: OneDesk combines both project management and helpdesk functions in a single platform, which can be convenient and efficient for teams that need to manage both types of work.2)Customizable workflows: OneDesk allows teams to customize and automate various workflows, including triage, replies, notifications, and assignments, which can help streamline processes and reduce the need for manual intervention.3)Clear and simple pricing: OneDesk offers all features in all of its plans, which can make it easier for teams to understand the costs and choose the right plan for their needs.

Minpunten

Limited integration with other tools: While OneDesk may offer a wide range of features, it may not integrate with other tools that teams may be using, which could limit its usefulness in certain situations.

Geverifieerde reviewer
Totaalscore
  • Sector: Computersoftware
  • Bedrijfsgrootte: 51-200 werknemers
  • Wekelijks 1-5 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 7.0 /10

Using as a service desk but unfortunately not the most ideal

Beoordeeld op 16-9-2022

Pluspunten

There is automated timesheet tracking for each tickets.

Minpunten

Price is quite steep if you pay monthly. It is also quite hard to interact with (from the user's feedback.)

Overwogen alternatieven

Jira
Rakesh
Totaalscore
  • Bron van de reviewer

Totaalscore

Good solution to combine voice of the customer with product management

Beoordeeld op 4-5-2011

It helps you translate customer requirements into actionable and intelligent criteria for products. What’s more you can integrate feedback into your requirements and iterate successively. One of the most interesting case scenarios that I could think of was that of this product as a historical repository of customer conversations and requirements for a typical product evolution. The possibilities, then, are endless. Full user review at http://www.getapp.com/blog/product-management-software-review-listening-to-your-customer-through-featureset/

Pluspunten

For a first-time user of the product, I thought support was excellent

Bobby
Totaalscore
  • Sector: Overheidsadministratie
  • Bedrijfsgrootte: 51-200 werknemers
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning

Beoordeeld op 8-5-2017