7shifts reviews
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1188 reviews
- Sector: Restaurants
- Bedrijfsgrootte: 51-200 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Gebruiksgemak
- Waarschijnlijkheid van aanbeveling 10.0 /10
7shifts, not just for scheduling
Beoordeeld op 28-3-2019
I have found that using 7shifts significantly decreases the number of errors surrounding scheduling...
I have found that using 7shifts significantly decreases the number of errors surrounding scheduling and requested time off which is priceless in a labor market like this. furthermore, the time and energy spent on writing the schedule is much lower than when we used a homemade spreadsheet.
Pluspunten
7shifts makes scheduling easy with a copy to next week feature that allows scheduler to mimic previous weeks schedules.
the repeating schedule feature makes scheduling kinder - allowing staff to set a weekly schedule of availability.
the chat and announcements feature lets communication flow without messier emails and texts.
the app-based time off submissions really simplify and streamline a formerly archaic system that was easy to screw up with paper notes, emails, calendars, notebooks.
the shift pool empowers staff to make last minute changes to their schedules or pick up extra work.
Minpunten
there's a lot of neat features that you have to pay extra for like an events calendar and labor to sales based scheduling.
Antwoord van 7shifts
Amazing! Thanks so much for the review Heather. We are happy to hear that 7shifts is proving beneficial to your team at State Park, especially in a tight labor market. Please do not hesitate to reach out if there is ever anything we can do to help support you or your team.
- Sector: Levensmiddelen- en drankenindustrie
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
My excellent experience with sevenshifts as a café owner
Beoordeeld op 21-12-2022
Overall, completely satisfied like I said, their technology is very easy to use mobile friendly...
Overall, completely satisfied like I said, their technology is very easy to use mobile friendly they have every feature you could need small business to big business. I’m sure across industries, especially in the food and beverage business rates. Perfect so having a company like this is great. It’s also apparent by their new features that they’re adding that they’re continuing to innovate investing and grow and they’re going to be around so that’s important.
Pluspunten
What I like most about this software is that it was super easy to use for me and my staff it’s just very easy and it starts off. You can just do the basics and I am as a new business owner. I was just you know priorities come up, so scheduling was just first and foremost, but it has so many features that you can add on them at any time which is great they have help then it’s a wonderful automated system and they’ve just added a ton of new great features. I am excited to use.
Minpunten
Honestly, I can’t say I didn’t like anything in particular or what I least liked I think with maybe what I least used was something where we would be things that bigger organizations might need to use that or not important or not necessary for my particular business, but there is nothing that was the least liked
Overwogen alternatieven
HomebaseRedenen om voor 7shifts te kiezen
Didn’t know anything about homebase it was used by the previous person. I try to get in there and start using it switching over and it was just a headache so I just looked for a new system start fresh and this one was just doing easier and glad I did.Overgestapt van
HomebaseRedenen om over te stappen op 7shifts
So there’s a ton of different products out there seven shifts is a reasonable price and it had the features I needed for my industry so I looked at several products, but I focus on what they what features they had and what my priorities were at the time and it matched- Sector: Levensmiddelen- en drankenindustrie
- Bedrijfsgrootte: 51-200 werknemers
- Anders 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 7.0 /10
7Shifts and More?
Beoordeeld op 6-11-2019
The team loved 7shifts since it was so user friendly and easy to access from PC or mobile....
The team loved 7shifts since it was so user friendly and easy to access from PC or mobile. Unfortunately, forecasting is obviously a big issue when it comes to scheduling so we moved on.
Pluspunten
I liked the messaging platform it had for teams. I enjoyed the ease of seeing team member roles. I liked the ease of seeing the daily line up of teams in different departments. I enjoyed being able to flag attendance within the app and reports generated from that.
Minpunten
I did not like third party app integrations that users would be automatically opted into. Forecasting was a bit clunky also unfortunately.
Overwogen alternatieven
HotSchedulesRedenen om over te stappen op 7shifts
We didnt. We went with HotSchedules.Antwoord van 7shifts
Hi there, thanks for the review. We appreciate your feedback and really appreciate you sharing with us what you liked, and what you did not like about 7shifts.
In regards to sales/labor forecasting, this is something we are always looking to improve so we appreciate your candor. We strive to provide all of our customers with at least 95% accuracy in forecasting, so if this was something we have not lived up to we want to make it right and work with you to improve your experience. Please reach out to our team any time and we would be happy to help!
On that note, we just released our new Optimal Labor tool which provides hourly sales forecasts which are even more intuitive and transparent. The goal here is to provide managers and operators a visual representation of their labor needs to help them more easily hit their targets with solid forecasts: https://support.7shifts.com/article/310-optimal-labor-tool
- Sector: Levensmiddelen- en drankenindustrie
- Bedrijfsgrootte: 51-200 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Game changing app!
Beoordeeld op 31-8-2021
Overall it’s great! Customer service is my biggest reason for using 7shifts!!!! Questions get...
Overall it’s great! Customer service is my biggest reason for using 7shifts!!!! Questions get addressed the same day! If there’s a glitch or a feature request, they listen and will try to implement on their next update. This app has come a long way. The app is ever evolving and I see new features being added from time to time. Love the support and love the evolution. Price is also fair. 100% will recommend to any businesses!
Pluspunten
A super all-in-one app that does pretty much everything. Scheduling, to time clocking, to event calendar, to messaging, to task assigning. Price is fair and function is easy to use.
Minpunten
Messaging within the app is slow and unreliable. Amount of notifications received is too much and not easily customizable. Not having the ability to show a staff’s shift from another department that work multiple departments when printing is kind of a bummer (if I am scheduled to work as a manager in admin department, I will not show up in the restaurant department even though I am assigned and appear on schedule).
Overwogen alternatieven
HotSchedulesRedenen om voor 7shifts te kiezen
I started with Microsoft excel. It’s free, but you get what you paid for. Workarounds after workarounds. Then I tried “when I work”. It’s great, but they charge by the employee, which gets pretty expensive after 50+ people. MakeShift was recommended by our payroll company because our time clock is sync’d with MakeShift so we can effectively use labour forecast vs actual labour. But that’s the only thing good about it. Hate the fact I need to use 3 different apps - 1 for manager, 1 for staff scheduling and 1 for messenging… price is also higher too. 7shifts’s pricing is excellent. Flat fee, unlimited employees was huge. Plus the functions available was almost perfect! It hits every check mark and then some. If our time clock data (ADP) can be uploaded to 7shifts or have an integration between the two, that would be a dream come true!Redenen om over te stappen op 7shifts
Price was the biggest decision maker. Ease of use. And the fact the dev team listen and evolve to make the end user’s experience better is the key reason for the switch. I’ve already seen over 10 major upgrades over the past 2 years. No other products out there can do what 7shifts can!Antwoord van 7shifts
Tom, thank you SO much for such a detailed review with so much thought and consideration - our entire team really appreciates it and looks forward to providing your business with value for years to come.
- Sector: Restaurants
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
All in one
Beoordeeld op 12-1-2021
Great customer service, easy to use
Great customer service, easy to use
Pluspunten
We have been using 7Shifts little over 2 years now and it has been a great experience.
User interface is very simple. It an app that apple would have build. Very basic but yet very powerful. If you are getting this app i highly recommend getting all packages. End of the day it saves you money and head ache. Advil pain killer is expensive and good for your body
Minpunten
I dont have any dislike so far in 2 years
Redenen om voor 7shifts te kiezen
Hard to use, bad customer service, behind todays technologyOvergestapt van
HotSchedulesRedenen om over te stappen op 7shifts
Easy of use, lots of capabilities, communication with team members very easily, free text message automatically daily reminders to employees for their upcoming shiftAntwoord van 7shifts
Thanks so much for the review Mahmud! We love working with your team at MezzeMe and can't wait for our next visit. It makes our day to hear that your team gets tremendous value out of 7shifts for your restaurants.
- Sector: Restaurants
- Bedrijfsgrootte: 51-200 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Best Decision
Beoordeeld op 26-11-2019
I wish all companies had a team like 7 Shifts! Such a joy to work with. They love their job and...
I wish all companies had a team like 7 Shifts! Such a joy to work with. They love their job and are not just a sales department. Their support and development teams are just as good as their front line sales because they can really believe in their product and deliver what they are promising. First class!
Pluspunten
We can maximize profit by scheduling exactly where needed with forecasting
We can create a schedule in minutes verses an hour
We can eliminate scheduling employees on requested days off or outside of their availability
Employees can update availability, time off without bothering management
Employees find a replacement for their shift after schedule is posted instead of bothering management
Managers can monitor labor in real time on phone app dashboard report
We use the 'engage' report as a positive way to eliminate attendance issues (late, no show, sick, change schedule, etc)
Employees can access by phone or computer
Employees can provide immediate shift feedback at end of shift
Managers can distribute hours and tasks evenly and monitor
Managers love the communication notification. One memo can be distributed to all or certain department to inform of last minute specials or even announce an employees birthday
Minpunten
To be honest, my list has dwindled of items I like least because everytime I bring a negative aspect to customer support, the development team calls and gathers information, then they begin programming and redesigning to improve their product for everyone. My only issue is waiting for them to make the awesome labor dashboard available for lower levels so managers can use it to train team leads without programming them to be in the 'management' category just to get the actual real time labor on their phone.
Antwoord van 7shifts
Amazing! Thanks for the review Leslie. We are grateful for your feedback and it has made our team's day to hear from every department at 7shifts is pulling together to provide more value to you and your business. It's feedback like this that reminds us why labor management is vitally important to operators like yourself and we look forward to providing you and your team even more value in the future.
- Sector: Restaurants
- Bedrijfsgrootte: 201-500 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Love 7Shifts!
Beoordeeld op 18-11-2019
From the beginning over 5 years ago to today, the entire team at 7Shifts has been great to work...
From the beginning over 5 years ago to today, the entire team at 7Shifts has been great to work with and are very accomodating to my requests for further functionality.
Pluspunten
I like that I the functionality of the app and online. It is easy to access and use. The app is free and this makes a big difference with our hourly team members.
Minpunten
I wish the reporting was more robust. Sometimes I need more data than the reporting is capable of pullin gin.
Overwogen alternatieven
When I WorkRedenen om voor 7shifts te kiezen
HotSchedules was to cumbersome and slow. They charged for the app. They were slow to change and very expensive.Overgestapt van
HotSchedulesRedenen om over te stappen op 7shifts
The team at 7Shifts was always there when I had a question and made the integration process seamless.Antwoord van 7shifts
Thanks for the review Keith! We are thrilled to have the opportunity to work with you and the rest of your team at Kaldi's every day, and we look forward to building what you need for years to come. Cheers!
- Sector: Horeca
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Life with 7Shifts is all about the right communication with staff and managers
Beoordeeld op 14-11-2019
I have two other software suites that offer what 7shifts does included in the price, 2 other...
I have two other software suites that offer what 7shifts does included in the price, 2 other software suites and I still would rather use 7shifts because of how awesome it is. My 50k POS bundle and my staff management suite both offer this, and I could save the cost of 7shifts per year - but heck no.
Pluspunten
- Very Short Learning Curve
- The App is very stable and accurate
- Our staff enjoy using the app and don't see it as a burden, but a convenience
- With our package, the app is feature-rich without bloat.
- Developers listen to the community and add value as often as possible.
Minpunten
As with any software development, some features that would be useful for you may take time if they are more niche use cases.
Antwoord van 7shifts
Wow! Thanks for the amazing review Steven. I shared your review with the rest of our team, and it made our day to hear that 7shifts has provided you and your team with so much value. Knowing that you have chosen 7shifts over other tools you have available to you is a high honour and is what drives us to keep developing our products for restaurateurs like yourself. Please let us know how we can continue to raise the bar for you and make 7shifts an integral part of your operations.
- Sector: Management non-profit organisaties
- Bedrijfsgrootte: 51-200 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 8.0 /10
Great customer service
Beoordeeld op 19-3-2024
Good. Works most of the time. Customer service is great.
Good. Works most of the time. Customer service is great.
Pluspunten
If I have an issue the customer service is great. They even take my suggestions and have made improvements!
Minpunten
Sometimes it is slow to load so that is anoying
Antwoord van 7shifts
Thank you for taking the time to share your positive experience with 7shifts! We love hearing about how 7shifts has positively impacted your restaurant. If there is ever anything we can help with, our team is here for you. Feel free to reach out to [email protected] for any extra feedback or questions.
- Sector: Restaurants
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 6-12 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 2.0 /10
Good system but lacks basic budget
Beoordeeld op 25-3-2024
I’ve used 7shifts for a number of years. I’ve had no complaints up until the basic need of looking...
I’ve used 7shifts for a number of years. I’ve had no complaints up until the basic need of looking at dollars written to spend and also reporting showing us the difference of what we scheduled versus what we spent in dollars. I don’t need man hours I don’t need certain budget tools that they use. It’s just missing the one number that I can use as an administrator to check how my managers with their schedules.
Pluspunten
The ease of use of using to write schedules and communication.
Minpunten
I want to know total dollar spend for the written schedule per day. It is lacking that basic function because it has other tools that are supposed to help you. But the tools are very complex and difficult.
Overwogen alternatieven
SlingRedenen om over te stappen op 7shifts
It’s name and reputation. And integrated with Toast.Antwoord van 7shifts
Thank you for taking the time to share your experience with 7shifts! We greatly appreciate customer feedback. With any feedback you'd like to share further, feel free to pass it along to [email protected].
- Sector: Restaurants
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
Longtime user
Beoordeeld op 3-11-2020
Absolutely great! If you have any issues they help you out right away. Plus they are always...
Absolutely great! If you have any issues they help you out right away. Plus they are always evolving and take their customers suggestions and implement them.
Pluspunten
Very easy to use. Lots of integration options and they are continually adding more. Easy for staff to use!
Minpunten
Not everything you need to do is on the mobile app or sometimes hard to find.
Overwogen alternatieven
HotSchedulesRedenen om over te stappen op 7shifts
7shifts was very easy to use and they got back to me very quickly with any questions. They features they offered also interested us and it looked ( and is) very easy to use.Antwoord van 7shifts
Thanks for the kind words Sarah! We are humbled by your feedback, and happy to hear you have found a lot of value in our platform once you made the switch from Hot Schedules. Keep an eye out for even more great functionality being added soon.
Also, I'm going to have a member of our mobile team reach out to you in order to hear about your ideas for improving our mobile apps to better suit you.
- Sector: Restaurants
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
Great product, and the price is so affordable
Beoordeeld op 10-2-2023
The best piece to me was taking scheduling, time off requests, availability, and budgeting and...
The best piece to me was taking scheduling, time off requests, availability, and budgeting and putting them into a single piece of software.
Pluspunten
I loved getting to a digital schedule that I could easily push notifcations to my employees. It really streamlined the schedule process for my business and allowed me to simplify several processes into one.
Minpunten
I was very happy with the software, however the only thing that made me switch was to get as many things under a single software suite as possible. We now use square for POS, scheduling, time tracking, payroll management, etc.
Overwogen alternatieven
Microsoft ExcelRedenen om over te stappen op 7shifts
I already have excel and used it prior, but I needed something that was much more advanced.- Sector: Levensmiddelen- en drankenindustrie
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
I love 7shifts!
Beoordeeld op 13-12-2022
Pluspunten
I love 7shifts! It's easy to use, easy to schedule, easy for my staff. I can communicate with the whole team at once, can look at the whole month of requests off, the reports are handy for seeing who has had what time off, etc. The team can trade shifts amongst themselves and everybody can get ahold of each other when needed. I also like that I have quick easy access to things like employee start dates, etc without having to go digging through their file!We do not sync this with our POS or payroll, but I do use it to double check when I have a time clock entry that seems off.It's also nice to be able to easily access the schedule from years prior!All around good product at a fair price!
Minpunten
I wish that some features of this product were not only available with the more expensive plan. Reminders for important staff dates would be helpful, but isn't worth the extra $$. Same with a manager log book, I'd love to use it with our business, but it's not worth the price difference to unlock these two items.I've only ever had a couple of issues I've run into. While support wasn't always able to correct them or address them head on, they've always done what they're able to &/or have put in feature requests, etc.
Redenen om voor 7shifts te kiezen
We were a brand new business and had shopped around for scheduling software. I also had previously used several other products, but wasn't necessarily keen on what I'd used before. We opted for a different product, but it didn't have the same usability as 7shifts. Glad we realized this early on! We made the switch and have no intention of changing again!- Sector: Restaurants
- Bedrijfsgrootte: 51-200 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 8.0 /10
Great Product!
Beoordeeld op 31-8-2021
Overall this program is great! Been using for years but it would be nice for some more options to...
Overall this program is great! Been using for years but it would be nice for some more options to personalize for our needs. Love the reports feature though to see how staff compare in various categories!
Pluspunten
I do the scheduling for a staff of 60+ so the ease of copying shifts to another week/day is great
Minpunten
The integration between this and Toast is great but could still use some work. We primarily use it for the purposes of seeing when staff have clocked in or not and as a manager it would be great to turn this feature on and off for the different departments ( front of house, back of house, bar). It would also be great to turn the feature off for clocking out vs clocking in at the end of the shift vs beginning. As a front of house manager I’m not as concerned with back of house clockins but still get 12 notifications for their staff a day, and I am more concerned about front of house staff clocking in but not as concerned with them clocking out
Antwoord van 7shifts
Thanks for the review Lucia! I've passed along your suggestions for improving our integration along to our team :)
- Sector: Restaurants
- Bedrijfsgrootte: 51-200 werknemers
- Dagelijks 6-12 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Lots of Bang for the Buck!
Beoordeeld op 21-4-2017
7Shifts has been a tremendous timesaver! We used to spend so much time transferring requests to our...
7Shifts has been a tremendous timesaver! We used to spend so much time transferring requests to our paper scheduling forms. Now we can just work directly in the app. Saves paper too! Our staff is incredibly happy we've made this technological leap. Takes some stress out of their already busy lives by being able to switch shifts online. It has also alleviated the issue of "misreading" their schedule. As managers, we love that we no longer have to hear that excuse. Ha ha! Managing overtime is incredibly easier on 7Shifts. Prior to the app, we relied on floor managers to make judgement calls regarding shift exchanges when senior managers weren't available. Labor considerations didn't get factored into decisions and we would run higher labor numbers. Now that fewer managers are part of the shift exchange decisions, we know that the appropriate factors are being implemented into the decision making. The floor managers appreciate not having the pressure of making a decision that could negatively impact a shift. Posting and editing schedules in real time also alleviates issues. We would have people switch shifts and then forget. Now it goes immediately into their schedule once approved. Confusion alleviated!!! We don't use the auto-fill option but find that manually scheduling is so much more efficient in the app than it was on paper. I also love that you accept requests for features/functions and compile them for consideration. The service has always been wonderfully friendly and fast. The tutorials are really helpful and well done. I can't say enough good things. Thank you for creating such a user friendly app. Makes our busy restaurant lives so much easier!
Pluspunten
Easy to use
Great tutorials
Fast and friendly support staff
Efficiency for reviewing labor
Incredibly communication tool between staff and management
Consider suggestions for functions and features and notify you if they become implemented
Fair price for the power of the product
Antwoord van 7shifts
Thanks for the great, in-depth review Tory. We're happy to hear that 7shifts is helping alleviate the classic "misreading the schedule" problem for Beaver Street Brewery. Cheers!
- Sector: Detailhandel
- Bedrijfsgrootte: 11-50 werknemers
- Wekelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 7.0 /10
Great, just needs some tweaks.
Beoordeeld op 24-7-2019
Scheduling mistakes! I used collect employees' schedules and manually enter them into an availabilit...
Scheduling mistakes! I used collect employees' schedules and manually enter them into an availability table that I made on Excel. Then I would refer to that table as I made the schedule. The issues arose when employees would text me their availability or time off requests; those were easy to lose track of. This software puts the responsibility of accurate availability on the employee, it's great!
Pluspunten
It saves time by allowing the employees to add their own availability, request time off, and switch shifts with each other. This software is a huge help and has solved scheduling problems and prevented some mistakes.
Minpunten
It only prints a week at a time, there is no condensed version to get a monthly schedule printed. The month-long format that they do have is horribly unorganized & does not print well. This isn't a big issue, it just uses up more paper and space than our previous scheduling method.
The absolute worst part about this software has to do with the roles that employees can be assigned: there is no "training" option under the roles that I created. This makes scheduling new employees very difficult. The work-around is tedious; remove their current roles, schedule them for the time they would train and write their role in the notes of that shift. This is inconvenient because it is difficult to track "unassigned" shifts. It would be great if there was a training option under each role so that when I run the report, I can track how many training shifts an employee has had.
Antwoord van 7shifts
Hi Brianna,
Thanks so much for the review! We appreciate your positive feedback AND your constructive feedback, which we absolutely take to heart. I have broken down your feedback piece by piece and sent it along to our product team to analysis and consideration. We will also have a member of our team reach out to you to see if we can create a better experience for your workflow.
All the best!
- Sector: Levensmiddelen- en drankenindustrie
- Bedrijfsgrootte: 51-200 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Waarschijnlijkheid van aanbeveling 10.0 /10
Great Scheduling Software
Beoordeeld op 1-9-2021
I really like 7shifts, I’ve never used any other scheduling software so I don’t have a comparison...
I really like 7shifts, I’ve never used any other scheduling software so I don’t have a comparison other than manual paper scheduling. 7shifts is a million times better than that. I can’t imagine scheduling 50+ people without 7shifts.
Pluspunten
I own a full service, high end, casual dining restaurant. I have usually between 50-65 employees. 7shifts allows me to manage multiple department schedules for the entire restaurant pretty easily. I very much like the feature that allows me to copy and paste the schedule from prior weeks, as well as the ability to create a template and distribute that template amongst everyone’s availability. I like that it puts accountability for requesting time off an updating availability on the employee. This saves me so much time. 7shifts connects with Cake (my POS) and brings sales over so that I can project my labor for the schedule I’m making.
Minpunten
When I start from a template and the software distributes the shifts based on people’s availability seems very random. It would be better if the software was able to take into consideration the employees schedule from last week, keeping it the same as much as possible, and prioritizing shifts to primary roles. When I start from a template I have to do a lot more reorganizing of shifts after the software fills it out for me.
Antwoord van 7shifts
Dang! Thanks for the kind words Lauren, we really appreciate it.
- Sector: Levensmiddelen- en drankenindustrie
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
7Shifts is easy to use for all staff
Beoordeeld op 3-11-2020
We have been very happy with the overall use of 7shifts and anytime we needed customer service,...
We have been very happy with the overall use of 7shifts and anytime we needed customer service, they were courteous and offered a quick fix. They were very gracious during our Covid closure and offered use of the app free of charge so that we could stay in contact with all our employees. I highly recommend!
Pluspunten
We use 7shifts as the primary tool for communication as well as scheduling. It's easy to set up, add new employees, manage the schedule, shift bids, and time off requests. Employees report that it is one of the most comprehensive and easy to use scheduling apps they've ever used! As the administrator, 7shifts makes scheduling quick and easy which is a huge benefit.
Minpunten
The availability function can be improved. Employees report that it is the only aspect of the app that gives them trouble. Sometimes there is a lag between what the app shows on my phone vs. computer. For instance, shifts that have been edited and published are showing as not published on the app on my phone. Minor issues that cause little to no problems.
Antwoord van 7shifts
Thanks for the review Rachael! We really love the feedback you provided and I have passed it along to our mobile team for review. We want to ensure we make your experience and 11.
Also, we are happy to hear that 7shifts was able to support you in the way you needed it during COVID. We ALWAYS want to support our clients and know this has been a challenging time for any small business. Just know that we've got your back :)
- Sector: Levensmiddelen- en drankenindustrie
- Bedrijfsgrootte: 51-200 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Gebruiksgemak
- Waarschijnlijkheid van aanbeveling 9.0 /10
Maximize Efficiency: Unlocking Potential with 7shifts
Beoordeeld op 26-3-2024
It is great for scheduling and team communication. There are lots of additional options as well...
It is great for scheduling and team communication. There are lots of additional options as well that we are looking forward to implementing.
Pluspunten
This app is not only incredibly user-friendly but also impressively efficient. With its intuitive interface, I've been able to streamline scheduling processes, saving valuable time and ensuring seamless communication with my staff. The real-time updates and notifications help to foster a more cohesive and productive work environment.
Minpunten
We have experienced occasional glitches or technical issues but they were resolved quite quickly.
Antwoord van 7shifts
Thank you for taking the time to share your experience with 7shifts! We greatly appreciate customer feedback. With any feedback you'd like to share further, feel free to pass it along to [email protected].
- Sector: Levensmiddelen- en drankenindustrie
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Much aloha for 7shifts!
Beoordeeld op 14-12-2022
I have been very satisfied with the customer service. In Hawaii sometimes its difficult to get...
I have been very satisfied with the customer service. In Hawaii sometimes its difficult to get answers because of our time difference. But even if I miss customer service, they always get back to me in a very timely manner and I am super grateful!
Pluspunten
I manage a restaurant that uses Toast as our POS system. The integration was easy and I love the real time information shared between both platforms. The scheduling portion of 7shifts is my favorite and the mobile access. Business needs change on a dime in food and beverage and I need all my staff members to be on the same page at all times. The messaging feature is also very crucial, we live on an island and recently Mauna Loa volcano erupted. Some of our team members live on the other side of the island. We wanted to get work out quickly and efficiently to share information and to go over safety protocols and possible plans. 7shifts allowed for us to reach all of our employees in a timely manner.
Minpunten
One thing I would ask 7shifts to consider is allowing for a business to customize "flags" for the schedule. For example, if I call someone off of work I would rather leave their original schedule posted for the record and indicate that I called them off.
- Sector: Restaurants
- Bedrijfsgrootte: 51-200 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 8.0 /10
Best Bang for Your Buckl
Beoordeeld op 13-12-2022
I don't know that we could function properly & in our budget without a scheduling program. We...
I don't know that we could function properly & in our budget without a scheduling program. We previously used Hot Schedules. It was complicated for everyone & had a lot of extra junk no one really used or needed. We moved to 7shifts & it was a breath of fresh air!!! So much easier to use, the reports it provides are fantastic & it has built in tools that guide the scheduler to meeting their labor costs. Labor is undeniably our largest expense. It is also our most important so having 7shifts help us manage that is priceless. By the way, it is NOT expensive!!
Pluspunten
I find it to be very user friendly for our GM's that build their schedules. I also appreciate the fact that it puts our staff in charge of their schedules. If they play by the rules of 7shifts, they can really make their schedules work for them.
Minpunten
Customer service; chatting is not efficient & even if the tech is the one that isn't responding, you still get kicked out when the time is up.
- Sector: Restaurants
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Gebruiksgemak
- Waarschijnlijkheid van aanbeveling 7.0 /10
works well for what it does do.
Beoordeeld op 12-11-2020
It works well for what it does, but a few small things would make a big difference.
It works well for what it does, but a few small things would make a big difference.
Pluspunten
It is pretty easy to use. I like that it has staff ph.#'s and you can call or text through app without having to create a contact in personal account. as long as a staff member is in our employ, we have the important info in an easy to find format. It is easy to request time off and switch shifts through the app as well.
Minpunten
If someone wants to trade shifts, we have to scroll through all their shifts to see if they are going to go into overtime. It does give you a general hour count, but it is hardly ever accurate as sometimes staff get sent home early, and of course the app wouldn't know that. For me it would be great if you could tap someones name and it would show all their shifts in one place, and you wouldn't have to check every day to know whether or not to approve a change, like you wouldn't want to approve a 3rd double shift in a row, but without double checking every day, you don't know exactly what shifts a staff member has or will work.
Antwoord van 7shifts
Thanks for the great, detailed review Ginger! We really appreciate your feedback and I've passed this along to our development team.
- Sector: Levensmiddelen- en drankenindustrie
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Best Out There!
Beoordeeld op 1-4-2024
Overall, the easiest to use and understand of all scheduling systems any of my jobs have had.
Overall, the easiest to use and understand of all scheduling systems any of my jobs have had.
Pluspunten
It’s extremely user-friendly. Very easy to navigate between sections and clear layouts.
Minpunten
The chat feature doesn’t always load everyone’s responses properly.
Antwoord van 7shifts
Thank you for taking the time to share your experience with 7shifts! We greatly appreciate customer feedback. With any feedback you'd like to share further, feel free to pass it along to [email protected].
- Sector: Horeca
- Bedrijfsgrootte: 51-200 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Great!
Beoordeeld op 31-8-2021
Pluspunten
I love basically all the feature of this program. We use the event management to communicate events with three different departments, as well as restaurant specials and features. It has been user friendly for all staff and managers, the shift swap feature has been a real game changers for staff to communicate swift swaps while still keeping the manager in the loop.
Minpunten
I wish we could tie into our POS system, having a unique software system it is difficult to find something that will tie in.
Antwoord van 7shifts
Thanks for the review Kayla!
- Sector: Horeca
- Bedrijfsgrootte: 51-200 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Daily recaps made easy
Beoordeeld op 2-9-2019
Pluspunten
With 7 shifts you not only have an easy, intuitive scheduling app that everyone can use at every level, but you also have a customizable manager log book to record the goings ons of events each day, along with POS integration!!! It's everything you need on one page. My schedule writing days are over but I still use the app to get daily recaps from all of my restaurants on the flow of service, 86'd items, sales, and employee progress. With the Manager Log book you can customize each section, add as many areas or as few as you want. We have a complete section for R&M, and another for 86'd items. Use the search function to manage and track all of those areas. Or Search an employees name for an easy way to find feedback for quarterly evalutions.
Minpunten
The weather on the manager log book can be a little jankey sometimes. And the Toast POS integration took a little while to set up and the labor % aren't always correct, but otherwise it's great.
Antwoord van 7shifts
Thanks so much for the kind words Elizabeth! We are thrilled to hear that you are your team are finding so much value in the manager log book for your business. We can't wait to show you all the great enhancement with Engage that we will be releasing over the coming months, and look forward to your feedback. Cheers!