SurveyMonkey Apply reviews

I liked how the implementation specialist was willing to answer all of our questions and work with us on our incredibly complex process to make sure our end product met all of our needs.

There are a few features we wished it had, but we understand our application process is far more complex than most organizations.

Above all, I love the customer service. All issues are resolved quickly.

In addition, the software is easy to use for all users: applicants, reviewers, administrators.

COVID-19 restrictions forced everything online. Applications and reviews were always online only, but now we have the contract with digital signatures, approvals and signatures with Finance Dept, Contract acceptance, and the grant report all online as well. It has been a life saver.

If an applicant has used the software in previous years for any of my programs, all important information should auto-fill on the new application. (Name, Org, Address, Phone, Email, EIN, etc.).

If a program is built in the SANDBOX, once I am finished I should be able to transfer it to the live site, instead of having to rebuild it.

There should be a way to override the need to have a verified email.

I love the new program to create reports - much more effective than the old one. I also really appreciate how customizable the visibility of each section is. Our transition between Fluid Review and Survey Monkey apply was as smooth as we could have hoped for - and that was due in large part to the amazing transition support we received.

I do wish that there was some kind of rubbish bin for deleted files - some of our applicants have accidentally deleted their whole applications which has caused major problems for us. I also wish that there were more customer service options for people in the southern hemisphere. I find that urgent problems can take days to fix sometimes due to the time difference - a live chat function for questions would make such a difference.

I have always loved giving people the opportunity to provide feedback. With the Survey Monkey Apply software, things feel so easy. I don't have to worry about sending out those long survey links anymore and I don't feel like any of my responses are wasted. It makes for a very fulfilling review process for both the people being surveyed and for me as well!

We didn't find any cons for SurveyMonkey!!!

The training and onboarding was awesome. What could have been intimidating learning new software was paced so well, with training videos I could re-watch and plenty of support in helping us get set up initially. Support continued through each stage of the scholarship cycle. The "lite" version of Apply was a perfect fit for our small scholarship program. The dashboard data told us how many students explored the site, even if they didn't submit applications. We never knew this before. We completely replaced our old manual processes with efficient, automated systems, saving hours and hours of staff administration time. The members of our review committee found it so intuitive to use, they were able to review materials and score applicants without help from our staff. Apply kept everything organized and accessible. And I was so impressed by the level of service from the Apply team. The decision to renew our subscription is a no-brainer.

I have no complaints regarding Apply. While the scholarship application form can be customized to a high degree, there are one or two fine points where we had to work around the limitations. But everything can be accomplished that we need. I know the price is more than reasonable for what we get, but it can be a hard sell to the board of trustees of a small nonprofit organization who would rather put the money toward scholarships. Because they don't all work with the software, they may not realize the huge advantages. I have to explain that it's our "mission-critical infrastructure investment."

I like the ease of use. Applicants are really responding to our system. I am assuming they are finding the process easy and quick to use.
The best part of Survey Monkey is the tech support I receive. They do an excellent job of walking me through my problems and help me troubleshoot any issues that arrive.

I don't like that I have to send separate emails from several pages or I have not figured out how to send to all. For example: I needed to send 81 emails today. One page shows 50 and then I have to go to the next page.

Professionalism of staff, ease of use, ability to change our platform ourselves as needed, and the ability to build reports on any piece of data that we collect from our applicants. We even have happy reviewers use the system.

Very intuitive, internally flexible (that is, there are typically multiple ways to access a command or list), built with the user in mind, very robust in terms of crunch times and multiple access

Sometimes I deal with people who like a simple picture and are easily confused by different routes to the same goal, or too many alternatives. Easily dealt with by giving them a specific path to follow, but it took me a while to figure out that occasionally the system can look complex (when it really is just flexible).

I like how easily customizable it is. We already had an idea of how we wanted things to look and Apply was able to deliver the application questions in the format we wanted. I also really like the automatic emails that can be triggered on an action. That makes communicating with applicants simple. I also appreciate the ability to "assume the role" which makes it easy to understand what the applicant is seeing.

The only thing that I wish it had was a communication log. However, because emails are automatic, we feel confident that the applicant has received the information we have sent.