Clover

Uitgebreide oplossing voor verkooppunt en bedrijfsvoering

Totaalscore

3,9 /5
(435)
Prijs-kwaliteitverhouding
3,5/5
Functies
3,9/5
Gebruiksgemak
4,1/5
Klantenondersteuning
3,4/5

72%
heeft deze app aanbevolen
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435 reviews

Jessica
Totaalscore
  • Sector: Schoolleiding
  • Bedrijfsgrootte: 51-200 werknemers
  • Maandelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Waarschijnlijkheid van aanbeveling 7.0 /10

One of the Better Deal Apps

Beoordeeld op 19-7-2019

In conclusion, ease of use and navigation not an issue. It isn't the most decorative in aesthetics...

In conclusion, ease of use and navigation not an issue. It isn't the most decorative in aesthetics but simple is good. I can't wait to see what other places near me joins the rank of discounts and to build a relationship with their local customers through it as I have through some of mine.

Pluspunten

Although there do not seem to be a whole lot of businesses that use this App (compared to others, in a rather urban area), it does have growing promise. It either seems that this among two other apps are namely used by businesses here in and around Atlanta.

For what it is worth though, it is rather easy to navigate as a User and I like how well it keeps up with data and my purchases. Usage has never really been a problem.

I really enjoy the feature where a simple ''like/dislike'' display can be left for the Manager. I've been told that is something that is in fact received, so a great way to have voices of patrons or concerns heard in a discreet way. Nice feature!

Minpunten

Although very rare, scanning has been an issue, but I haven't had this issue in a long time and it may have even been the network at fault. Other than just looking forward for more business to grow from it, I have nothing really that I don't like about this app.

Jatin
Totaalscore
  • Sector: Computersoftware
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Easiest and best POS System

Beoordeeld op 16-11-2021

Great system. The hardware is constantly being improved. The credit card rates are always the best!

Great system. The hardware is constantly being improved. The credit card rates are always the best!

Pluspunten

Clover is easy to setup. I like the app market which allows me to select what features and extra functionality I need.

Minpunten

having to learn the interface takes a bit if you're not used to Android systems

Overwogen alternatieven

Square Point of Sale

Redenen om over te stappen op Clover

Better rates, better reporting, works with my bank.
Violett
Totaalscore
  • Sector: Levensmiddelen- en drankenindustrie
  • Bedrijfsgrootte: Zelfstandig ondernemer
  • Dagelijks 1-5 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 0.0 /10

Terrible customer service

Beoordeeld op 8-8-2023

No one is ever available to assist more then 2 hours on hold and they just hung up on me.

No one is ever available to assist more then 2 hours on hold and they just hung up on me.

Pluspunten

Very disappointed terrible customer service.

Minpunten

Customer service is terrible. No one is ever available

ABIODUN
Totaalscore
  • Sector: Automotive
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 1-5 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Clover - Recent switch from Square and we are saving a TON of money in fees

Beoordeeld op 20-12-2019

Now, with Clover, we have a clover mini and the POS is great,. We needed a system that could print...

Now, with Clover, we have a clover mini and the POS is great,. We needed a system that could print paper receipts.

Pluspunten

We switched and saved. Before, we were paying a certain percentage across the boards, with Square. Now we have great fees and pricing with Clover.

Minpunten

The thing I like the least, which is common with systems like Clover, it took a while to get acclimatized and for funds to make it to our account in a timely manner.

Overwogen alternatieven

Square Point of Sale

Redenen om voor Clover te kiezen

We needed a POS that could print our customers a receipt.

Overgestapt van

Square Point of Sale
Nakesha
Totaalscore
  • Sector: Consumentendiensten
  • Bedrijfsgrootte: Zelfstandig ondernemer
  • Maandelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Definately Worth It

Beoordeeld op 27-5-2020

Fewer people are using cash which means there has to be a way to process credit cards. I was able...

Fewer people are using cash which means there has to be a way to process credit cards. I was able to accept credit card and deposit it directly into my savings account.

Pluspunten

I was not initially interested in using credit card for my small practice but I mus admit it made life easier. It was easy to set up and customer service was very helpful. Even if the card is not present you are easily able to process payment.

Minpunten

It was super easy to use. The only thing I would like to see is the ability to save credit card access for future use.

Overwogen alternatieven

PayPal

Redenen om over te stappen op Clover

I wanted easy access to my cash, fee was reasonable and being able to have an actual card swipe.
Morgan
Totaalscore
  • Sector: Detailhandel
  • Bedrijfsgrootte: Zelfstandig ondernemer
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 0.0 /10

no! D O N T even try to use this product/service.

Beoordeeld op 5-7-2023

EXTREMELY POOR. I did everything I could to get the needed support and assistance, and NO ONE was...

EXTREMELY POOR. I did everything I could to get the needed support and assistance, and NO ONE was available or able to assist. After several attempts, the BBB will receive the final review and complaint.

Pluspunten

It seemed promising, but nothing was as it seemed at the time of purchase.

Minpunten

No Customer service, or support.Unable to contact anyone associated with the company.Repeat billing for services and equipment MONTHS after closing account. No way to fix this situation since no one is at the company working.WOULD NEVER RECOMMEND to anyone outside restaurants.The equipment is account, and sales person proprietary...if you would like to sell it or pass it forward to another business person, that is a WASTE of TIME: It is not allowed since your equipment and services are linked to the original sales person only and are not transferable.

Geverifieerde reviewer
Totaalscore
  • Sector: Levensmiddelen- en drankenindustrie
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 2.0 /10

Support staffs are not well trained billing errors

Beoordeeld op 23-2-2022

I would only give them 2 our of 5 stars.

I would only give them 2 our of 5 stars.

Pluspunten

Easy to manage, fast tech support, good features such as split payment,

Minpunten

after we closed our account, they still charged us for the monthly fee $39.95, to the old bank account that doesn't have enough fund. They had been charged the fee to our new bank account for months before we closed the account. Why they charged it to the old account for the final month(should not have charged). We ended up being charged by bank for Overdraft. Offline payment that we were not aware of so were charged $77 for three offline payment! I had hard time understand almost half of the staffs and the phone connection were not good a lot of time, outsourcing or just hired workers in foreign countries for lower labor cost? We switched to a different merchant that still use Clover but I learned the old clover machine won't work anymore. Long wait time when you need to talk to billing or other department

Geverifieerde reviewer
Totaalscore
  • Dagelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 9.0 /10

Wonderful POS System That Customers Love

Beoordeeld op 19-3-2018

Pluspunten

Clover is a game-changing POS system for so many small businesses. It makes it super easy for my restaurant staff and customers. We love the system because of all the features and applications. It easily integrates with our loyalty rewards system, inventory system, and gift card system. Another great feature by clover is the tipping process. It makes a customer think about tipping in a different way than traditional non-digital systems.

Minpunten

The maintenance and upkeep of the system are tough as you must continually clean the screens. Also, the systems sometimes freeze on a transaction and require a complete reboot. Overall the benefits outweigh the issues.

Abdul
Totaalscore
  • Sector: Hoger onderwijs
  • Bedrijfsgrootte: 1.001-5.000 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Gebruiksgemak
  • Waarschijnlijkheid van aanbeveling 7.0 /10

Job place made easy

Beoordeeld op 17-2-2019

Pluspunten

Its very easy to use. Wonderful camera. It looks like tmwe are using ipad. Fast software. No laggings.

Minpunten

Order and customers could be bettered prganized by groups.
Some issues with the organizing.

Geverifieerde reviewer
Totaalscore
  • Sector: Geestelijke gezondheidszorg
  • Bedrijfsgrootte: 201-500 werknemers
  • Anders 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 7.0 /10

Ease of use but some difficulty setting up

Beoordeeld op 5-4-2019

I helped set up the Clover for a family member's restaurant. The menu was very extensive as it was...

I helped set up the Clover for a family member's restaurant. The menu was very extensive as it was diner-like items with lots of specifications. Although the contractor Clover sent to set up the system was totally unhelpful, the people who were on the line for customer support were very helpful and nice. It took a few weeks for some of our servers to adjust, but Clover is now running smoothly for the restaurant. My family member is now able to run more accurate sales reports as well.

Pluspunten

I liked the quick ease of payments, the assignation of users to checks, and the restrictions on login codes. Although the system was difficult to manage with the large amount of items on our menu, it was still possible to see everything, and the servers/cooks got used to the system very quickly.

Minpunten

The person who was assigned to input the menu only put in the major categories accurately. She did not properly set up choice categories or specifiers, so I had to spend hours redoing her work.

Ziyad
Totaalscore
  • Sector: Levensmiddelen- en drankenindustrie
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 0.0 /10

Don't judge a book by its cover! Looks great at first glance, wait until you use it

Beoordeeld op 10-1-2021

HORRIBLE, once I onboarded my merchant who sold the thing to me has not been able to do a single...

HORRIBLE, once I onboarded my merchant who sold the thing to me has not been able to do a single thing for me and always tells me to talk to Clover support. When you call clover support you spend a minimum of 30 minutes - 2 or 3 hours between getting bounced around, and people not being able to help. Once I called and they literally sent me back and forth between two departments twice that I had to yell at the last lady even though it wasn't her fault.

Pluspunten

The hardware is nice and integration with Homebase (our scheduling software). The question was about software and I mentioned the hardware because honestly its probably the only good thing
-ok they have good integrations in their marketplace as well, there are a lot
-its fast

Minpunten

-NO ABILITY TO GENERATE A SHIFT REPORT FOR AN EMPLOYEE THAT SHOWS HOW MUCH CASH THEY COLLECTED MINUS PAYOUTS... I can't believe it
-Terrible customer service!!
-When you receive your payments, it comes minus the days fees and their merchant statements don't match the deposits. You will never be able to reconcile, they are probably stealing.
-REPORTING IS SO BAD! It looks good at first glance, once you start trying to go into detail, or if you want to look at your quarterly sales you end up having to download an excel and manipulate the data yourself
-NO ABILITY TO DO TAX-INCLUSIVE sales. I can't believe they have a presence in Europe... I live in the US and I hate dealing with coins, I don't want to sell items with tax-exclusive, I like to have flat dollar amounts. You can't with them
-theres much more but I'm not gonna sit here all day, this should be enough to deter you

Overwogen alternatieven

Square for Restaurants

Redenen om voor Clover te kiezen

Too expensive and they didn't integrate with some of the services I wanted to use.

Redenen om over te stappen op Clover

Because Clover had the ability to do House Accounts and Square did not. I have switched to Square now because its not worth the rest of the problems Clover brings you. I actually hate Clover, it might be the only thing I hate in this world. I hope it is.
Jeanine
Totaalscore
  • Sector: Detailhandel
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 0.0 /10

DO NOT BUY A CLOVER DEVICE UNTIL YOU READ THIS REVIEW.

Beoordeeld op 19-6-2020

Everyone passes the buck. When you call Clover they tell you to call the app maker. You call the...

Everyone passes the buck. When you call Clover they tell you to call the app maker. You call the app maker and they tell you to call Clover. If you call your bank that you bought the system from, they tell you to call Clover. Everyone is "sorry" but no one can fix the issue or can offer an alternative.

Pluspunten

There is nothing I like about my Clover device other than the price labels it can print for my products, BUT, that is an additional app you have to pay for and an additional piece of equipment you have to buy, which the rep told me was all included. I have to pay a monthly fee to be able to print price tags, he said that was also included.

Minpunten

1)Don't get too excited about all the apps they offer! They all cost money (if you want the version that actually does more than the basics) and NONE OF THE THIRD PARTY APPS WORK WITH EACH OTHER!!! So, you may download the rewards app and an invoicing app. Because they don't work together, the customer will never get credit for any of their rewards, etc.. 2) Technical support always says they will call you back but they NEVER do 3)Your system comes with minimal capabilities. Think of it as a calculator that can process payments. 4) Sometimes it keeps accurate inventory counts, sometimes it doesn't. 5) When entering inventory, it frequently saves an item twice. You may enter an item with a quantity of 6. Clover enters the item twice, now you have the item at 12!

DUSTIN
Totaalscore
  • Sector: Vastgoed
  • Bedrijfsgrootte: Zelfstandig ondernemer
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Best platform out there for mobile payments

Beoordeeld op 18-11-2020

I have had nothing but positives with Clover. It has streamlined my company's credit card...

I have had nothing but positives with Clover. It has streamlined my company's credit card processing and actually brought customers in because I accept cards.

Pluspunten

The app is extremely easy to use and simplifies my mobile payment processing. I have tried at least five other companies/apps and Clover is by far the best. From the very beginning of a payment to emailing the receipt, Clover is extremely smooth and user freindly.

Minpunten

It won't let me type my full company name.

Overwogen alternatieven

Quickbooks Online

Redenen om voor Clover te kiezen

cost per transaction

Overgestapt van

PayPal

Redenen om over te stappen op Clover

cost
Scott
Totaalscore
  • Sector: Kleding en mode
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning

Clover POS is NOT for retail

Beoordeeld op 2-6-2017

We own a boutique where we also offer screen printing and embroidery. The clover system was sold...

We own a boutique where we also offer screen printing and embroidery. The clover system was sold to us as full POS system. Not the case at all. We were all excited to get started with it. It looked modern, cool, and expectations were high. When we tried to ring up our first printing order of more than 100 pieces we found our first issue. The system will not allow sales of items with a quantity of more than 100. Not a good thing when we routinely sale t-shirt orders of more than 100 shirts. We either had to make up multiple skus, which made a receipt look terribly unprofessional or make an invoice on word. Then I wanted to run a report on inventory value. Not possible. You can export a report to excel but good luck with that. My wife and I have both called customer support. We were both told that when enough people complained about the same issue, they may look into a fix. Until then, nothing would change. This was after going through multiple customer service reps who didn't even understand what I was asking for help with. When asked if we could return the 2 POS systems we bought we were literally told "they're yours, you bought them, do what you want with them, you could try selling them on ebay". Needless to say, at this point, POS and Clover have a whole new meaning for us. Definitely not "Point of Sale" or "Lucky Clover". We're currently looking for another option, over a lot of frustration later.

Pluspunten

It looks nice, fairly easy to use. It's really hard for me to think of much good to say about it. When a POS won't run and inventory value report with totals and won't ring up items with quantities over 100, it's hard to find the Pros.

Minpunten

Won't process quantities over 100. Customer service is horrible. Can't run an inventory value report. Customer service is not knowledgeable at all. Seems anything you need is an add on app that cost you more. Did I say Customer service is horrible...

Phil
Totaalscore
  • Sector: Detailhandel
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 9.0 /10

Could be incredible, but appears to be more geared toward restaurants instead of retail

Beoordeeld op 17-6-2022

It's been okay. When something goes wrong, there can be a lot of runaround from different techs....

It's been okay. When something goes wrong, there can be a lot of runaround from different techs. There is a support number that we have to contact for technical issues, a different one for banking issues, and a third for issues with certain settings within the system. It would be helpful if there was one tech support contact instead of three. The main tech support doesn't usually seem to be very knowledgeable, and have to reach out to a specialist to figure out how to help most of the time.

Pluspunten

Clover itself wouldn't be much more than a payment processing system if it wasn't for the many apps that you can add to make it work for your business. The catch is, most of the add on apps cost a monthly fee. The option to have these apps make Clover incredibly customizable to fit exactly what you need for your store. Overall, we still saved money switching to Clover from our previous company.

Minpunten

The software seems to be geared more toward the restaurant industry. When we got it, we did so because it was supposed to be for all retail. We likely would not have gone this route if we had known what we do now, but we have made it work for a retail setting with the help of certain apps.

Chenna
Totaalscore
  • Sector: Restaurants
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Clover for restaurants

Beoordeeld op 28-7-2020

Excellent in every possible way conceivable. We didn't have any major challenges during the last...

Excellent in every possible way conceivable. We didn't have any major challenges during the last 2+ years of the usage.

Pluspunten

Extremely easy to configure and change on the fly or on the internet, so, you don't have to be next to the machine to change or update anything. I can walk my Manager through this without any issues at all. The customer support is great. They are literally one call away. And anyone from the restaurant can call from the system, so, they don't have to provide any details on the account etc. Also, they can remotely log into the system directly and change things that we request, which is great, so, as a business owner I am not tied up to the system having to do everything myself.

Minpunten

Some of the features need us to call the Clover Customer Support. Also, in the good old restaurant POS systems you can print the bill and the customer adds the tip manually on paper. Also, the system automatically prints Receipts even though we touch the No Receipt Printed option. They need to fix that to avoid the waste of paper.

Kelly
Totaalscore
  • Sector: Levensmiddelen- en drankenindustrie
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 9.0 /10

Ideal POS system for a food truck.

Beoordeeld op 16-12-2019

Overall a very positive experience! Great for foodservice and customer support has been able to...

Overall a very positive experience! Great for foodservice and customer support has been able to quickly resolve issues whenever they came up.

Pluspunten

The interface is clear, easily navigated and very editable to meet your needs. This has been ideal for our coffee truck that enjoys making custom, often complicated orders.

Minpunten

"Waking up" the system is a slow process, often takes us somewhere between 5 to 10 minutes every morning. Most days we have to do a full reboot in order to get things operational.

Overwogen alternatieven

Square Point of Sale

Overgestapt van

Square Point of Sale
Deborah
Totaalscore
  • Sector: Meubels
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 0.0 /10

Clover Nightmare!!!!!!!

Beoordeeld op 8-9-2022

We used Clover for over a year at our 70+ year established furniture store. We contacted them over...

We used Clover for over a year at our 70+ year established furniture store. We contacted them over a year ago to cancel our services as we were opting to go with another provider and did. We filed all the requested paperwork to end services with Clover in 2021. HOWEVER, they continued to bill us for a service we NO LONGER utilized and when we confronted them about the issue of billing after CANCELATION, they denied getting paperwork and refused to refund ANY monies. (OVER $2k). The form provided by them and the instructions for resending it had changed and when confronted they denied that also. DISGUSTING BUSINESS PRACTICES! DO NOT USE THEM!

Pluspunten

The software wasn't the problem. The software was great.

Minpunten

No complaints about software. The software worked great. However this isn't the ONLY part of running a good and reputable company!

Michelle
Totaalscore
  • Sector: Medische praktijk
  • Bedrijfsgrootte: 51-200 werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Clover is the lead merchant in 2021

Beoordeeld op 22-4-2021

I have had an incredibly positive experience with Clover. I have even called their support system...

I have had an incredibly positive experience with Clover. I have even called their support system before and the representatives were friendly and efficient. I spoke to a live representative rather quickly who was informed and able to help me. I would give this product a 10/10 easily.

Pluspunten

I love the tap feature. During covid, our dental office has tried to take every precaution to limit the spread of covid-19. Clover has a tap feature so that our staff does not have to handle patient's credit cards which limits exposure. Many major debit and credit cards have this feature and users just do not know! Look for the symbol that has 4 lines on your card and try it sometime! It is very fast and effective! We are also able to email or text a receipt (in addition to printing) so that there is less "touching" and passing involved.

Minpunten

There is truly nothing that I dislike about this software. If I was forced to answer this question, maybe I could say that the swipe option sometimes needs to be run more than once because it does not read the swipe on the first try; however, 99% of cards use the chip insertion feature anyway!

Matt
Totaalscore
  • Sector: Restaurants
  • Bron van de reviewer

Totaalscore

  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 4.0 /10

Reporting inconsistent, support is minimal, labor scheduling is good.

Beoordeeld op 12-5-2016

Pluspunten

Homebase app is excellent for labor scheduling. Homebase allows us to add new employees, build their roles and add availability for each employee. Then when our schedule is completed, we can text out each employees individual schedules to their cell phones.

Minpunten

Downtime is frequent, support is minimal, reporting is inconsistent. Clover is a young and sleek POS, but their hardware is run on wifi and can continuously crash or fail to process tickets from the tablets. I understand that turning tables is faster in theory with electronic cloud based technology, but when a server must stand in front of a table and have difficulty modifying the order because of so many screens to touch through and new screens to load (and buffering is an issue at times), the 'speed' is lost. In addition to hardware issues (printer dying in the middle of dinner rush), the reporting is confusing and not helpful. Where is the daily sales summary? We pay our servers' credit card tips out through net cash sales and there is no way to track this in Clover. We use QuickBooks Online for accounting, and to "reduce data entry" QuickBooks works with Clover through a third party app called CommerceSync, another inconsistent tool. All in all, if you have a problem with anything listed above, and you call for support, you will be greeted with suggestions of other third party apps to buy to fix the problems.. these are not solutions, they are just ways for Clover to make more money.

mark
Totaalscore
  • Sector: Levensmiddelen- en drankenindustrie
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 0.0 /10

crayola mode

Beoordeeld op 25-7-2023

Pretty average to bad. Crappy hold times incompetent customer service reps..... Meh

Pretty average to bad. Crappy hold times incompetent customer service reps..... Meh

Pluspunten

It was here when I started. Was ok but now nearly not functional

Minpunten

Bad interference that changes with updates and hides needed functions. Completely different look that makes it hard to use.

Overwogen alternatieven

Toast POS

Redenen om over te stappen op Clover

No clue wish they hadn't
Yessenia
Totaalscore
  • Sector: Restaurants
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Excellent POS System for any business!

Beoordeeld op 29-10-2018

Overall it is a great pos system!

Overall it is a great pos system!

Pluspunten

When we change to clover, we thought it was going to be difficult for us to learn how to use it. We were wrong it, was really easy to use and install. One of the things I love about it is, that I can add products remotely on the inventory. I can also verify the transaction remotely from my pc or my phone. The customer support is great, they immediately call back when you contact them for any problem you have with the machine, transactions, or any question you have. You can also add more features to your pos because they have a app store, which let's you add online orders, id verification, etc.

Minpunten

Our business is a grocery store and restaurant, so we have the ebt program for the grocery store. It would be great if the clover machine with detect which items are ebt and which aren't ebt elegible. That way we wouldn't have to do 2 different transactions, because it does take more time for cashiers to charge what the customer is buying.

Alyson
Totaalscore
  • Sector: Gezondheid, wellness en fitness
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Clover for all Merch Needs

Beoordeeld op 11-8-2018

We've used the same model for almost 3 years and very had any issue, so I can say I'm one very...

We've used the same model for almost 3 years and very had any issue, so I can say I'm one very satisfied customer!

Pluspunten

It's easy to use, it's very similar to a smartphone in that it has apps which are all very user-friendly. There are large buttons. When I need to print receipts or run payroll I can get all the info I need with a few taps on the screen. Our device is the clover mini and had a touch screen, its sleek, it looks very updated VS old-style terminals which is an added bonus. But if you have any trouble... you can just click the "call me" button and a live person calls very quickly and guides you through whatever you need!

Minpunten

The devices are not cheap, so if anything happened to it that could be an expensive loss. We lease ours and pay protection plan which is well worth the peace of mind!

Michael
Totaalscore
  • Sector: Levensmiddelen- en drankenindustrie
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 1.0 /10

Not Recommended For Restaurant Operations Regardless How Small

Beoordeeld op 8-10-2020

The simple and very common "custom item" or "open food" item commonly used in the restaurant...

The simple and very common "custom item" or "open food" item commonly used in the restaurant industry and CLOVERS lack of ability to attach a printer to such has ruined what otherwise would be a useful and easy system.

Pluspunten

the ease of using but the simplest item below has ruined the experience.

Minpunten

CLOVER Dining comes with button "Custom Item" . CLOVER is incapable of sending this item to the kitchen printer. After 4 calls to CLOVER and 2 dropped calls and no return call (even though they ask you prior to any conversation for a call back #), their only suggestion is to create an "inventory item" and attach the "Kitchen Label", HOWEVER, that does not give you the flexibility or customization of price and name. One would think if they have an option "Custom Item" that is flexible to price and label and prints in detail on the 'receipt" they would also be able to attach the "kitchen label" so the items prints in the kitchen.

tracey
Totaalscore
  • Sector: Voedselproductie
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 8.0 /10

Easy to use

Beoordeeld op 5-8-2022

I like thier hardware and software but they could improve with their customer service...being...

I like thier hardware and software but they could improve with their customer service...being quicker and easier to contact.

Pluspunten

I like that it is always reliable. In 2 years I haven't had any issues of errors either with the software or the machine itself.

Minpunten

It is hard to contact customer service in the rare event that you need them