NCR Silver reviews

We like that the software is intuitive and has clean design. We like being able to arrange our products in categories ourselves, ability to sell items by singles or by weight, being able to track products sold etc.

We would like to have more control over receipt printing. Since we do a lot of deliveries, we would want to be able to set the font larger for the customer address and the quantity of the products, also being able to print double receipts right away would be great - one for the customer and one for the delivery driver (right now we have to look up the last transaction and reprint, which is at least 4 steps) We also would like to be able to access older transactions from the POS system - many of our customers want to look up what they ordered last season, or two seasons ago and to do that we have to go through a very long process in back office right now - it's requires going to "results", then "POS transactions" setting the dates manually (no easy option for 1 or multiple years), then searching for customer name, and clicking "line items" for each transaction we want to check. Aside from being a long process, I also don't find that the names for these actions fit how we think of them when we are looking them up. Also merging customer history would be nice - sometimes we accidentally create double or triple customer accounts and it would be nice to be able to combine them.

POS software is something that you use in real time so it is essential that you be able to fix problems quickly. Their customer service is very good - they almost always pick up at once and they are always able to tell you what to do.

This is a multi-use system. As a restaurant, we had to get used to some features that are more for general retail, although it does contain things like table assignment and so forth.

It runs on an iPad and is pretty simple to set up.

It's unreliable. Loses connection to it's hardware almost daily requiring a fix each time. The swipe hardware wares out very quickly.

The back office, inventory management, and customer tracking is terrific. Any system can fulfill the basic need of helping you ring up a sale, but Silver offers features that I didn't know I needed until I had them. Computing sales tax for state filing, locating past customer purchases, super useful features.

I'd like to be able to add devices without additional fees. I guess I don't understand why having a second device changes anything with regard to the costs incurred. I had a copy of the app on my phone purely as a backup in case something happened to my tablet but realized it was costing me every month for something that I wasn't using.
When wifi is having problems, I wish there would be a way to cache those transactions offline for processing when wifi is connected again. As it stands, I end up using the old carbon copy forms to take and impression and running the transaction later.

The POS portion of NCR Silver is very easy to use. New team members are easily able to understand the categories and screens. Takes advantage of common iPad functionality. Easy to update products and prices. Friendly interface.

The back-end functionality of NCR Silver is lacking. Inventory management is slow and cumbersome. Email templates and functionality are outdated. Lack of social media integration and easy ecommerce integration in emails.

Ease of use. Programming is simple with back office. POS is very user friendly.

Certain features need to be added to accommodate other businesses like salons. Tip feature needs to allow you to code the tip to specific employees for one example.
Needs feature to not allow cashiers to look in recall history at other employees tips. This has been an issue for us.
Would be nice if under customer info you can add multiple contact numbers like cell and home.
We are in the pet industry and it would also be nice to have a customizable customer tab, so we can add pet name and breed or pets DOB etc. under customer tab.
Certain glitches I reported keep repeating. Tech support needs better resolution and faster respond time.

Easily programmable, I have a restaurant and getting the program running and keeping it up to date is very easy.
Time clock feature is easy for payroll. Having a report for payroll is very important for accounting.
The ability to go into back room and change item prices on the fly or add new specials instantly

The only problem I’ve had is the time frame for employees to either ring in a customer or the logging out for employees so they don’t overlap each other. The time it takes to log in with machine number and then employee number when it’s very busy takes those extra seconds that customers always notice.

Pretty simple, direct on functionality

Some limitations in reporting and the type of visibility to historical data

I like some of the reports but it is lacking in the ability to function for Retail

The functionality for a Retail business The software is developed with the food service industry as the target. I am looking at my options to engage different software.

Good Basic dashboards and reports
Remote Access to data and menus is a great feature
Ability to download POS transactions to Excel is great for analysis (some fields missing from downloads)

Non- EMV compliant CC processing
Does not Calculate Overtime
non existent transaction audit tools to trace when items were rung up or voided to help prevent fraudulent voids.
Does not have any inventory control capability to track usage and on hand
Limited Reporting capability, no add-hock reporting An Excel savvy person can make good use of downloads and Power Pivot to do own analysis and reports
Re sellers over sell POS system with out the proper disclosure of Functionality, Pricing, Required specifications or implementation and after sales support.

Easy to install, update and use. They answer all calls promptly and fix any issues that might occur quickly!’

No issues , we are pleased with the system and products.

It is easy to learn to use and has all the features you need to run your business

Customer service is horrible. You cant get help and support knows very litle about the product it is like they have never even touch it and are just reading out of a manual

What I like most about this software is the fact that it met all our needs for our small business. We offer a large number of products and the software is able to accommodate the number of products and gives us the capability of customizing our sales with discounts and other promotions. Customer service is prompt and accurate.

Inputting the large number of items and all the variables can be time consuming.

The ease of use for employees is what I like best. It is easy to teach new employees to use this system and they all seem to learn it quickly which makes training them so much easier. The back office portion is easy to navigate and run reports. My inventory is always accurate due to this system.

I wish the software had more options for management on the POS screen versus always having to go to the back office part.

Very intuitive to use and everything is cloud based.

The overall system hasn't evolved in 2+ years since we started using it. It's not compatible with Shopify nor is it friendly to any outside developers. There is not a transfer function between stores and the overall reporting is just basic.

Straight forward use. Reliable log in...

We still have difficult time changing prices, etc in bulk. Since it takes too long to reflash when changing prices individually, we would've like to have the excel upload changes.. I know the feature is there but it seems like it only works some times....

Need better more detailed sales/inventory-performance reports.

It’s very user friendly, iPads are portable, easy to categorize items, ease of customer payment.

Customer database. It isn’t easy to send emails to customers with the marketing tool. There is no course break. When I enter multiple courses the system does not have a button for a line break. For example if there is a soup on course one and a soup for course two the soups show up as two soups for the same course. Sometimes the system has a delay with payment and when the ticket is entered.

ease of learning the product, which is good because there is no real good instructions and the tech support can't seem to point you in the right direction. The internet search is you best bet and even then you don't get the real technical side, just how to use the features.

Unstable, we had so many issues with the product going down at least every other week and the support is so difficult that it literally would take hours to get it back up. One time it took 2 weeks due to the errors from technical support. You ask them a simple question and they put you on hold for 20 min. to get the answer.

The software is fairly easy to setup. It uses iPads so you are not locked in to proprietary and expensive point of sale terminals.

The reporting and export functions leave a lot to be desired. All the basics are there, but there is no mid to advanced report sorting, filtering, custom querying, etc.

This software is easy to use and understand. This software is easy when it comes to training my team members. You can actually walk yourself through the steps and not get frustrated.

This software does not allow me to see what products I have on hand after selling. Having this feature will save me a lot of time.

User friendly easy to train new employees to use.

When it works it’s fine, but that’s when it works only. My card reader majority of the time doesn’t work and they’re brand new.

Easy to use interface, ability to access back office anywhere

A little slow, monthly price increase with no value added

Updates, able to be trouble-shooted fairly easily.

Sometimes issues need escalated; also would like to see delivery companies integrated into system-POS vs several tablets.

NCR is very easy to use, both at the iPad and in the back office on the computer.

Because it's geared towards shops and cafes, sometimes it doesn't do or have exactly the feature I want, but it's pretty easy to figure out how to make it work.

The system is pretty east to use. I figured it out by myself with little help from NCR.

The overall experience with customer service is the problem. We actually switched and we are still paying for our NCR program. It is solely because of the service. I guess you guys would rather have reviews like this than to make it right. When it comes to a point that a small business like ours would rather pay and not use your product I think it is time to look at yourselves.