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88 reviews
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Bron van de reviewer
Totaalscore
- Gebruiksgemak
- Klantenondersteuning
Beoordeeld op 11-10-2012
First, an explanation on ratings. I would have given it five stars for Ease of Use, except that I am a new user and am still learning my way around the system. That said, it is easy to figure out how to do certain tasks, but when I can't figure it out, their customer support is top notch.
We are a small farm that produces approximately 1,300 gallons of maple syrup each year, and we raise alpacas for their fiber. Our farm store is stocked with maple syrup and maple goodies, plus an inventory of alpaca products, from yarn to apparel to accessories.
I went with CounterPoint, v8.4 because it is affiliated with NCR, a major corporation that has been around a long time. The implementation team at Radiant Systems was excellent. I had the system installed on my laptop, and so far it is working great. As a new user, I am still learning how to do certain tasks, and the project team has continued to hold my hand until I have mastered all the basics. We're almost there....
It is too early to tell how I have benefited from the system, but I am looking forward to comparing my holiday retail season to last year, when I had little time to enjoy the holidays and limited resources to control my inventory.
CounterPoint allows you to add on modules, such as integrated website management, gift card processing, scheduling and ticket sales, etc. RCS outsources these modules to other companies so they can focus directly on the point of sale functionality and improvements and assure that the modules work properly with CounterPoint.
Lastly, RCS invited me to their users conference, which I highly recommend to any user of this POS program. The informational sessions covered all kinds of topics to better use CounterPoint, and it included sessions on retailing strategies that I found very helpful. RCS is truly a class act.
- Sector: Detailhandel
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Bron van de reviewer
Totaalscore
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
CounterPoint is one of the most functional POS software on the market
Beoordeeld op 20-1-2015
Pluspunten
CounterPoint and RCS, to me, are like the cream and sugar in my coffee (and I've gotta have my coffee fix every day). I can't imagine CounterPoint without RCS! What is coffee without sugar? RCS is there for you every time you need them or just have a question!
I'm a systems administrator who has been effectively using CounterPoint SQL for more than 2 years now. CounterPoint is one lean, mean calculating machine; it has made a day and night difference in our daily business routines. With CounterPoint, we are so much more efficient and effective, 100% of the time.
RCS supports this product so well that they came out to our first Go Live store deployment to make sure we were ready and set to go. At the Go Live, we hit the ground running and haven't looked back. Counterpoint SQL with RCS leading the way has made all things possible, including making our working lives so much better! The reporting has saved store managers valuable time and freed them up to allow them do more in keeping the daily operations under control. Accounting knows what is going on at any given moment, and Retail management has seen such an overall improvement in the way our business runs and functions. They just keep expanding and using CounterPoint for more and more.
Minpunten
There isn't anything to not like about either RCS or CounterPoint.
- Sector: Detailhandel
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Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 1.0 /10
Product is fair ... but they will nickle and dime you to death ...
Beoordeeld op 16-7-2016
Pluspunten
What I like best about Counterpoint is that it is a functional way to ring up sales and manage inventory.
Minpunten
Where do I begin? Well, when I first got this program in 2010, I paid an extraordinary amount for 40 hours of one-on-one phone/online training. When we hit 35 hours, I still did not know how to ring up a single sale! They were training me in the "details" of what Counterpoint could be programmed to do. I finally said, "Stop! I don't need to know any of this. Teach me how to enter inventory, create receivers and purchase orders, and how to ring up sales with discounts, etc." And, guess what, the guy teaching me know how to do any of that! It was so ridiculous. So I switched (they don't let you do this easily) from the company I purchased Counterpoint from to Rapid POS as my training company, and they were better. They, at least, knew how to operate the software!
- Sector: Detailhandel
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Bron van de reviewer
Totaalscore
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Counterpoint is a Remarkable Product!
Beoordeeld op 29-6-2015
Pluspunten
We have been using Counterpoint for 2 years now, our experience has been positive on all levels of our organization. Our accounting team, retail operations, and our Information Technology team have all had enormous successes with installation, training, reporting, etc. Bank card processing is secure, easy to implement and maintain. Cashiers catch on very quickly, customers love the ease of use.
Minpunten
Negatives are minimal, seems as if support sometimes is a bit slow in coming, some of the SQL database configurations pose a bit of a challenge, but overall satisfaction remains high.
- Sector: Detailhandel
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 1-5 maanden lang gebruikt
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Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 7.0 /10
Amazing, just needs a tweak to be perfect
Beoordeeld op 9-11-2016
I love the inventory features, truly has a great interface thats almost as easy to use as an iPhone. I love the customer service features that help you remember your customers, market to them, and even get them some loyalty points. Adding and editing items and prices in your inventory are really easy to use and makes scanning and identifying simple. As for the value, I wish that it either had a lower price for the small or first time businesses or at least add extra free features to help them get off the ground.
Pluspunten
The easy to use interface, simple as an iPhone.
Minpunten
Price.
- Sector: Detailhandel
- Bedrijfsgrootte: Zelfstandig ondernemer
- Dagelijks 1-5 maanden lang gebruikt
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Bron van de reviewer
Totaalscore
- Gebruiksgemak
- Waarschijnlijkheid van aanbeveling 7.0 /10
NCR Silver Review
Beoordeeld op 9-12-2016
I like all the back office features of NCR, there's actually more features than we will use for our small tobacco shop, but I like that they are there if we ever decide to implement them. NCR offered to input all of our inventory for us, but we decided to do it ourselves so we could become more familiar with the software. At times I wished we had just had NCR input our inventory because it did take awhile, but I feel like I have a better handle on a lot of the features now.
The checkout process is simple, it's easy to look up an item without a barcode, and it's simple to apply discounts.
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Bron van de reviewer
Totaalscore
- Gebruiksgemak
- Klantenondersteuning
Beoordeeld op 17-8-2011
We have been using CounterPoint software for over 10 years. The solution serves the retail environment well - it is easy to use and easy to teach new staff to use. Radiant has continued to develop it to meet the new world of Internet sales and marketing. I love the fact that our online store integrates into our retail database. As a result, we only have to worry about one set of data that updates to our website with two easy clicks.
I also have to say that customer service is very good. Our CounterPoint reps, Sandy and Kevin, are super. Sabrina helps us maintain, develop and keep up our website, and she is terrific. They are responsive and helpful, and really try to help us understand and solve problems. The online help portal is also good, and teaches as well as solves problems.
Overall, I would recommend CounterPoint to those who need a point of sale system, and/or Internet software that is very sophisticated in capability, but remains easy to use.
- Sector: Detailhandel
- Bedrijfsgrootte: 501-1.000 werknemers
- Wekelijks 6-12 maanden lang gebruikt
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Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 5.0 /10
Customer is God
Beoordeeld op 31-7-2018
Pluspunten
This pos is designed to keep in mind the customers so it is very easy to use and operate and also provide good customer support
Minpunten
Need to enhance more features.
Need to work on processing time so that processing would take less time.
- Sector: Fabricage van elektrische/elektronische producten
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Bron van de reviewer
Totaalscore
- Gebruiksgemak
- Waarschijnlijkheid van aanbeveling 6.0 /10
Simple to use easy to learn.
Beoordeeld op 2-7-2015
Pluspunten
The easy to use interface makes it easy to work with.
Minpunten
It has some issues from time to time but they're compatibility server issues.
- Sector: Groothandel
- Bedrijfsgrootte: 51-200 werknemers
- Dagelijks 1-5 maanden lang gebruikt
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Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 5.0 /10
User friendly but not very practical
Beoordeeld op 8-11-2016
As a Buyer & Inventory Control Manager I have to use it on a daily basis but it does not serves my purpose on a larger scale.
Pluspunten
User Friendly, Easy to use
Minpunten
Not compatible with many scanners and RFID's.
- Sector: Detailhandel
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Bron van de reviewer
Totaalscore
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 1.0 /10
Product is great - customer service is AWFUL.
Beoordeeld op 16-6-2015
Pluspunten
The software has great functionality there are a lot of bells and whistles if only you had documentation to see how it works. With no documentation you are forced to return to the re-seller time and time again for every single question.
Minpunten
The documentation is terrible. The user forum is truncated to one year of comments and not monitored by NCR, so there is no answer to requestions. You must go through your reseller for everything and without documentation that means you will be calling them a lot. This is the NCR model to drive consulting to their resellers.
For example, we installed version 8.5 on brand new hardware. It took 8 days to install the software on one brand new pc running windows 8.1 Pro. We watched our reseller install/uninstall/reinstall/uninstall again dot.net and other windows files on the pc. We watched them edit our hosts files time and time again. We paid for a hardware team to come in and look at our new hardware. Ultimately, we had to totally re-install windows on the machine to make it work after all of their playing.
And then the ISC250 device which will make you pin and chip compliant for October. Six weeks after purchase it is still not installed. There is no documentation and we are again at the mercy of our reseller who are researching the problem.
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Bron van de reviewer
Totaalscore
- Gebruiksgemak
- Klantenondersteuning
Beoordeeld op 11-1-2012
We are a retail garden center. We sell trees, shrubs, perennials, roses, birdseed feeders, grass seed, fertilizer, insecticide, fungicide, lawn and garden ornaments. We are open all year. It is a family owned and operated store in business for 109 years. We looked at software to run our inventory about 6 years ago. We settled on CounterPoint because of it ease of use and great function ability. Before CounterPoint we used a general cash register without UPC scanning capability.
One of the main reasons we like it is for the great support we get from Randall Data Systems, the company that implemented the system. We have a huge inventory so the implementation took a few months. Karen, from Randall stuck tight with us throughout the whole implementation, and is available for every question we may have even now. She really knows her stuff!
CounterPoint is very easy to use. I train new cashiers and they catch on quickly. Even the ones with no computer experience, although it does help if they have some. We are now able to see our inventory with the click of a button. We know when to reorder inventory and what we may have in back stock. We also now know the profit margin on everything we sell. We never knew this before.
I truly recommend this software to everyone.
- Sector: Detailhandel
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 6-12 maanden lang gebruikt
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Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
One of the Best!
Beoordeeld op 14-2-2017
We used NCR for a while and we're very happy with it! Unfortunately we had to discontinue it due to a new chip reader we had to get, due to fraudulent transactions. At the time, NCR didn't work with our merchant processor. At the time of service, customer service was great. Always someone available to help which is very important! And they were based in the US. I am hopeful we can go back to NCR in the future!
- Sector: Detailhandel
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Bron van de reviewer
Totaalscore
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
NCR Silver- a great POS system!
Beoordeeld op 31-5-2014
Pluspunten
User-friendly! It consistently works for our day to day sales. The back office makes it easy to go in and change what we need, and it instantly updates on the POS system. It took a little getting used to as with any new product, but we are ultimately very happy with its performance. We sometimes take one iPad on the road, and it's great to have the system readily available in two locations!
Minpunten
We have had some problems with our credit card swipes provided by NCR. We bought new iPads, and the swipes were still set up for the old connection, not the new, smaller charging port. We then bought converters to make it work, and since then, NCR has come up with the proper hook up at $79/each and we need two. It just became a bit costly, but we understand the evolution of technology and that it is constantly changing.
- Sector: Fabricage van elektrische/elektronische producten
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Bron van de reviewer
Totaalscore
- Gebruiksgemak
- Waarschijnlijkheid van aanbeveling 2.0 /10
Has reliability and stability issues
Beoordeeld op 2-7-2015
Pluspunten
It is better than using a ledger and pencil.
It is relatively easy to see store inventory.
It runs on lower end systems.
Minpunten
It freezes and crashes regularly despite efforts to fix or patch it.
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Bron van de reviewer
Totaalscore
- Gebruiksgemak
- Klantenondersteuning
Beoordeeld op 16-1-2013
Nona Ruth's is a new table top retail gift shop. As a part of our star up we were in the market for a user friendly, robust point of sales system that would free up as much time as possible for taking care of our customers while at the same time providing as much info as possible to help us manage and grow our business. Just as important was the support and backup available from the provider.
We spent considerable time and effort evaluating every provider we could scare up.
CounterPoint and their local representative, Image Business Systems, has more than met our needs. The software is well designed, the initial training and start up effective, and the ongoing support very responsive.
We whole heartedly endorse CounterPoint and if you are looking in the Birmingham area, suggest you save yourself time and effort and go directly to Image Business Systems.
- Sector: Detailhandel
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Bron van de reviewer
Totaalscore
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 1.0 /10
It's overly complicated and highly priced!
Beoordeeld op 2-7-2014
Pluspunten
I cannot say anything nice about this product. There are many things we don't like about this product.
Minpunten
The system is overly complicated and confusing. We upgraded from their other version. The version 7 that we had before was simple to operate. In the other system, most of the functions was on the same menu. In this system, you now have to go through three to four different menus to get to the same thing, which takes time. The system runs very slowly and will stop for no apparent reason. It lacks key features; it doesn't even have a users manual. If you need to go to the help screen, the system will tell you what it is but not say how to use it.
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Bron van de reviewer
Totaalscore
- Gebruiksgemak
- Klantenondersteuning
Beoordeeld op 4-7-2011
We love our CounterPoint system! We have had in use for about a year and a half with no problems at all. Being a small business owner I have to spend a lot of time working. Since we purchased our system I have more time to focus on selling products and marketing my business, not to mention I get more time at home with my family.
The new system makes ordering and reordering easier than ever. The inventory management application is amazing. With one click you can see what you have and what you need. When it comes time to perform the physical count of inventory it is so simple, what used to take a week now takes a day.
The software has so many things that streamline the day-to-day operations. It is capable of telling me anything and everything that is going on in the store at any time. We can see where we are from day to day and year to year.
- Sector: Gezondheid, wellness en fitness
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 1-5 maanden lang gebruikt
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Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 3.0 /10
It has been a bad transition from Counterpoint on line.
Beoordeeld op 14-9-2017
I can't wait to switch over to something new. I am getting no resolution on my issues and all I get from support is no support at all.
Minpunten
I have experience problems with all aspect of this software. Orders are being lost and irretrievable. pricing is not moving from counterpoint to the website. WE have to manually import orders. very unhappy
- Sector: Fabricage van elektrische/elektronische producten
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Bron van de reviewer
Totaalscore
- Gebruiksgemak
- Waarschijnlijkheid van aanbeveling 7.0 /10
Not too shabby.
Beoordeeld op 22-7-2015
Pluspunten
Big, easy to navigate buttons, and easy to locate items through inventory system
Minpunten
Could be our servers, but sometimes it takes a while to load windows, scrape for items.
- Sector: Musea en instituten
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Bron van de reviewer
Totaalscore
- Gebruiksgemak
- Waarschijnlijkheid van aanbeveling 5.0 /10
Volunteer that uses this.
Beoordeeld op 28-9-2016
Pluspunten
Simple touch screen options for selecting product and checking out
Minpunten
Outside of the main screens the system seems overcomplicated
- Sector: Sportartikelen
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Bron van de reviewer
Totaalscore
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 7.0 /10
Correct Information
Beoordeeld op 16-8-2014
Pluspunten
There are some people that obviously don't know how to use this system. You can send beginning and end dates to promotions and sales. Pretty much every function I have needed, I have been able to find. I especially love the ability to export almost anything to CSV to quickly manage our 14k SKUs.
Minpunten
Get the right rep! There are some great reps out there, but don't buy this from Automated Office Systems in Salt Lake. You will be sorry!
- Sector: Groothandel
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Bron van de reviewer
Totaalscore
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 8.0 /10
Overall a good tool
Beoordeeld op 23-12-2014
Pluspunten
The design and interface is slick and user friendly, also the keyboards.The software is robust and runs smoothly in almost all occasions. The product is compact compared to the products from other suppliers. I must say, this is a very good tool for cashiers, accountants, it is worth the money spent.
Minpunten
The display panel could be larger, and the processing speed needs to be improved.
- Sector: Groothandel
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 1-5 maanden lang gebruikt
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Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Ariday's Review
Beoordeeld op 29-11-2016
NCR is a great system. I loved how it worked with my company, and I have seen it at other big companies like our local grocery shop. It is highly recommended.
- Sector: Detailhandel
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Bron van de reviewer
Totaalscore
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 4.0 /10
Not an upgrade
Beoordeeld op 5-11-2014
Pluspunten
The jury is still out. We are still trying to find our way through SQL. We used Counterpoint V7 for years, and SQL is like buying a whole new, unfamiliar system.
Minpunten
I think SQL was deliberately made different, complicated, and unrelated to V7 to generate profit for not only ncr, but for the support companies as well.
