NCR Counterpoint reviews

CounterPoint and RCS, to me, are like the cream and sugar in my coffee (and I've gotta have my coffee fix every day). I can't imagine CounterPoint without RCS! What is coffee without sugar? RCS is there for you every time you need them or just have a question!
I'm a systems administrator who has been effectively using CounterPoint SQL for more than 2 years now. CounterPoint is one lean, mean calculating machine; it has made a day and night difference in our daily business routines. With CounterPoint, we are so much more efficient and effective, 100% of the time.
RCS supports this product so well that they came out to our first Go Live store deployment to make sure we were ready and set to go. At the Go Live, we hit the ground running and haven't looked back. Counterpoint SQL with RCS leading the way has made all things possible, including making our working lives so much better! The reporting has saved store managers valuable time and freed them up to allow them do more in keeping the daily operations under control. Accounting knows what is going on at any given moment, and Retail management has seen such an overall improvement in the way our business runs and functions. They just keep expanding and using CounterPoint for more and more.

There isn't anything to not like about either RCS or CounterPoint.

What I like best about Counterpoint is that it is a functional way to ring up sales and manage inventory.

Where do I begin? Well, when I first got this program in 2010, I paid an extraordinary amount for 40 hours of one-on-one phone/online training. When we hit 35 hours, I still did not know how to ring up a single sale! They were training me in the "details" of what Counterpoint could be programmed to do. I finally said, "Stop! I don't need to know any of this. Teach me how to enter inventory, create receivers and purchase orders, and how to ring up sales with discounts, etc." And, guess what, the guy teaching me know how to do any of that! It was so ridiculous. So I switched (they don't let you do this easily) from the company I purchased Counterpoint from to Rapid POS as my training company, and they were better. They, at least, knew how to operate the software!

We have been using Counterpoint for 2 years now, our experience has been positive on all levels of our organization. Our accounting team, retail operations, and our Information Technology team have all had enormous successes with installation, training, reporting, etc. Bank card processing is secure, easy to implement and maintain. Cashiers catch on very quickly, customers love the ease of use.

Negatives are minimal, seems as if support sometimes is a bit slow in coming, some of the SQL database configurations pose a bit of a challenge, but overall satisfaction remains high.

This pos is designed to keep in mind the customers so it is very easy to use and operate and also provide good customer support

Need to enhance more features.
Need to work on processing time so that processing would take less time.

The easy to use interface makes it easy to work with.

It has some issues from time to time but they're compatibility server issues.

User Friendly, Easy to use

Not compatible with many scanners and RFID's.

The software has great functionality there are a lot of bells and whistles if only you had documentation to see how it works. With no documentation you are forced to return to the re-seller time and time again for every single question.

The documentation is terrible. The user forum is truncated to one year of comments and not monitored by NCR, so there is no answer to requestions. You must go through your reseller for everything and without documentation that means you will be calling them a lot. This is the NCR model to drive consulting to their resellers.

For example, we installed version 8.5 on brand new hardware. It took 8 days to install the software on one brand new pc running windows 8.1 Pro. We watched our reseller install/uninstall/reinstall/uninstall again dot.net and other windows files on the pc. We watched them edit our hosts files time and time again. We paid for a hardware team to come in and look at our new hardware. Ultimately, we had to totally re-install windows on the machine to make it work after all of their playing.

And then the ISC250 device which will make you pin and chip compliant for October. Six weeks after purchase it is still not installed. There is no documentation and we are again at the mercy of our reseller who are researching the problem.

User-friendly! It consistently works for our day to day sales. The back office makes it easy to go in and change what we need, and it instantly updates on the POS system. It took a little getting used to as with any new product, but we are ultimately very happy with its performance. We sometimes take one iPad on the road, and it's great to have the system readily available in two locations!

We have had some problems with our credit card swipes provided by NCR. We bought new iPads, and the swipes were still set up for the old connection, not the new, smaller charging port. We then bought converters to make it work, and since then, NCR has come up with the proper hook up at $79/each and we need two. It just became a bit costly, but we understand the evolution of technology and that it is constantly changing.

It is better than using a ledger and pencil.
It is relatively easy to see store inventory.
It runs on lower end systems.

It freezes and crashes regularly despite efforts to fix or patch it.

I cannot say anything nice about this product. There are many things we don't like about this product.

The system is overly complicated and confusing. We upgraded from their other version. The version 7 that we had before was simple to operate. In the other system, most of the functions was on the same menu. In this system, you now have to go through three to four different menus to get to the same thing, which takes time. The system runs very slowly and will stop for no apparent reason. It lacks key features; it doesn't even have a users manual. If you need to go to the help screen, the system will tell you what it is but not say how to use it.

I have experience problems with all aspect of this software. Orders are being lost and irretrievable. pricing is not moving from counterpoint to the website. WE have to manually import orders. very unhappy

Big, easy to navigate buttons, and easy to locate items through inventory system

Could be our servers, but sometimes it takes a while to load windows, scrape for items.

Simple touch screen options for selecting product and checking out

Outside of the main screens the system seems overcomplicated

There are some people that obviously don't know how to use this system. You can send beginning and end dates to promotions and sales. Pretty much every function I have needed, I have been able to find. I especially love the ability to export almost anything to CSV to quickly manage our 14k SKUs.

Get the right rep! There are some great reps out there, but don't buy this from Automated Office Systems in Salt Lake. You will be sorry!

The design and interface is slick and user friendly, also the keyboards.The software is robust and runs smoothly in almost all occasions. The product is compact compared to the products from other suppliers. I must say, this is a very good tool for cashiers, accountants, it is worth the money spent.

The display panel could be larger, and the processing speed needs to be improved.

The jury is still out. We are still trying to find our way through SQL. We used Counterpoint V7 for years, and SQL is like buying a whole new, unfamiliar system.

I think SQL was deliberately made different, complicated, and unrelated to V7 to generate profit for not only ncr, but for the support companies as well.