Pulseway reviews

I began using Pulseway as PcMonitor a few years ago. I had been using another product that was hard to configure and prone to so many false alarms it was useless. Then I found Pulseway and the whole game changed. Pulseway is priced fairly – my previous solution was SO expensive and the support spotty. The Pulseway software is easy to configure and can be accessed securely from pc or smartphone. Critical functions like restarting services , rebooting machines and even access to a command line can be done remotely. I get the right warnings directly to my phone or desktop wherever I am. I was on the beach in Maui over Christmas and one of my servers had a problem with a service that needed to be restarted – with other monitoring products I would have had to go back to my room, start up my laptop, hope to get wifi and vpn connection and RDP directly to the problem machine. Pulseway allowed me to clear the alert, check the status of the server and restart the service (Apache Tomcat) from my chair on the beach and not miss a minute of my children’s surfing lesson.

Our organization has embraced this software. I recommended this to a colleague who had a critical scheduling server running multiple tasks via task scheduler. Due to service account limitations the server would log out the account every weekend. My colleague installed Pulseway and was able to keep the server signed in while we pursued a permanent solution and now has multiple servers on his own account.

I have yet to find a serious downside to this product. It is truly amazing and just works well. Well worth the low cost.

All in one mangement engine, with sophisticated tools and templates.
Account managers are quick to repond and are always helpful.

Some key touches can be added a bit quicker I think especially based on request for changes, some are flagged as urgent and confirmed by multiple users, however the change never seems to be implemented, either due to lack of functionality or the urgency is undervalued.

Among all RMM tools, Pulsway would be the most mobile friendly app.

The PSA module has much to polish up. Much of the others had much integration and ticketing system.

It works in Windows and Mac "several promise to do it but just Pulseway do it fine". Give me the chance to connect and launch admin commands. Is a perfect solution for an environment like ours.

The invoices and payment process must be improved.

The palteform is really easy to use and powerfull

Would like to see SSO auth implemented

Product has been reliable and there's new features on a regular basis.

Pulseway tries to get you to commit to a 3 year term. However, after speaking with the rep and clearly explaining that we would not agree to a 3 year term, things have been fine.

Very effortless management of the managed systems. Many different interesting and powerful features such as automations. The mobile app is very nice. It is frequently updated with new features.

Should be better integrated with linux systems. I would love to see patch management for linux.

The user-friendly design of Pulse Way makes it incredibly easy to use, I also appreciate how Pulseway simplifies patching and automates installations, making it a seamless process.

The thing I like least is having to navigate between two different websites—one for RMM and another for the helpdesk. PSA and RMM should be better integrated.

Competitively priced against other rmm options and extremely integrated solutions making it easy to administer systems. Amazing mobile app and remote control adding to the ease of use.

No integrated linux patching in the patch management module for granular control. Built-in script is provided though.

I like the support and integrations and the ability to also do automations.

I locked my account out once and it took a few days to regain full access.

Great monitoring software. Keeps me very up to date on the condition and security of all my clients. It helps me avoid emergency issues by letting me know things before they get bad.

Scripting can be a little confusing. I would appreciate some premade scripts for common additions like monitoring RAID drives.

Competitive price with great features.
A good customer support.

Actually Pulseway lack of precises features and need somes optimization on 3rd party management

I mostly use Pulseway for 3rd party patch management, but I have used a number of other features with success. Over the years you can see Pulseway is committed to improving their service by adding and improving features.

Sometime the clients is active but not reporting in and I have to uninstall it and reinstall it.

Ease of managing updates, viewing and managing computers on the network.

Nothing, Pulseway has proven to be a stable and very useful tool.

The Web UI Dashboard is very user-friendly, probably the most user-friendly system I have worked on in a long time...

We rely a lot on the Remote Control system to remote through so our users in remote sites. For a while we have been struggling with the lag when connecting, This was purely as a result of the Remote control server connection which gave us a very high ping. Fortunately, recently Pulseway has setup a relay server locally which should hopefully reduce the lag, therefore the ping times should drop, which should improve the connections.

Another issue, we have a Bitdefender license for all our systems, currently have an issue where Pulseway does not correctly reflect that Bitdefender has been loaded on a system, but BitDefender does show that the system is running Bitdefender(Status: Install Failed). Hopefully you guys can take the feedback and look at that for us to make sure the sync is successful all around...

It is quick and easy to manage devices online and also from a phone. The updates have made it even easier to navigate.

There needs to be more integration with 3rd party tools like Bit Defender. Currently, there are too many other logins for the partnering tools.

Remote Monitoring and Management: It allows you to monitor systems remotely, which is helpful for technicians who need to manage devices from different locations.

Remote Control: The remote control feature is not as robust or seamless as some other tools designed specifically for remote desktop management.