Phocas reviews

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128 reviews

- Sector: Marketing en reclame
- Bedrijfsgrootte: 501-1.000 werknemers
- Wekelijks 1-5 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Gebruiksgemak
- Waarschijnlijkheid van aanbeveling 8.0 /10
Powerful Business Intelligence Tool - Phocas Software
Beoordeeld op 10-3-2023
It's important to note that the cons of Phocas software will depend on your specific needs and...
It's important to note that the cons of Phocas software will depend on your specific needs and circumstances. It's recommended that you evaluate each software's (exam. Tableau, Microsoft PowerBI, etc.) features, pricing, and customer reviews to determine which one will work best for your business.
Pluspunten
I highly recommend Phocas software for any business looking for a user-friendly, real-time analytics solution. The customizable dashboards and robust data modeling capabilities make it easy to create a single source of truth for your organization. Plus, the seamless integration with other business applications and mobile access means you can access critical information from anywhere. And with dedicated customer support, you can be sure you're getting the most out of the software. Overall, I'm very impressed with Phocas software and would definitely recommend it to others.
Minpunten
While Phocas software has many advantages, there are also some potential drawbacks to consider. Users may find that some customization options are limited, and the software can have a steep learning curve for those who are not familiar with business intelligence solutions. Additionally, Phocas software may have fewer data visualization options and may not integrate with all the data sources that your organization uses. Finally, It can be relatively expensive, which could be a barrier for some businesses, especially small businesses.
Antwoord van Phocas Software
Hi Khallyl, thanks for taking the time to leave us such a thorough review!
To help get you familiar with the customization options available, please be sure to check out online library of how-to videos that cover various aspects of Phocas products: https://www.phocassoftware.com/academy
And if you're missing a data source in your solution that is critical to your organization, please let us know ([email protected]), we'd love to help keep you feeling great about your data!
Warm regards,
Mike Hills
Global Head of Customer
- Sector: Groothandel
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Phocas has helped us keep our salespeople on task
Beoordeeld op 10-10-2019
Phocas software is great! We are just scratching the surface with what it can do and look forward...
Phocas software is great! We are just scratching the surface with what it can do and look forward to using this more.
Pluspunten
We have used Phocas since 2008 and have always liked how fast we can generate reports. The reports that I have setup to e-mail keep me informed on key indicators in our business. We started using CRM a couple of years ago and like how easy it is for our salespeople to enter calls on their mobile device.
Minpunten
I would like to see a better way to track and run reports on leads in CRM. Sometimes upgrades and support take a little longer the we would like.
Overwogen alternatieven
Dynamics 365Redenen om voor Phocas te kiezen
Microsoft was to expensive and to complex for what we needed.Overgestapt van
Dynamics 365Redenen om over te stappen op Phocas
We like how easy it was to use and customize.- Sector: Groothandel
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 6-12 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 6.0 /10
Good product, not cheap, Service level strongly depends on the contact person
Beoordeeld op 15-9-2023
Pluspunten
The speed and the web based working aspect.
Minpunten
Depending on the contact person. If this person is on vacation or sick, there is only a substitute for emergencies. But there are nearly weekly issues to clarify.
- Sector: Groothandel
- Bedrijfsgrootte: 201-500 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Phocas Review
Beoordeeld op 2-9-2021
It is the primary tool for our management reporting.
It is the primary tool for our management reporting.
Pluspunten
It's intuitive and easy to navigate. Gets to the answers quickly.
Minpunten
The dashboard graphics/colors do not have as much visual pop as other apps.
Overwogen alternatieven
Infor OSRedenen om over te stappen op Phocas
Drill down capabilities were superior to MITS. Birst was way over priced.- Sector: Medische apparatuur
- Bedrijfsgrootte: 201-500 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Best BI Tool
Beoordeeld op 8-10-2019
I love it, since we really started using phocas(last pug conference) I have decreased the amount of...
I love it, since we really started using phocas(last pug conference) I have decreased the amount of crystal reports by at least 75% or more.
Pluspunten
This software allows me to gather databases from all over the organization and present the, to our users via dashboard/report or let them drive their own reporting.
Minpunten
It was a bit difficult to understand the Sync/dbdesigner part since documentation on this was a bit vague
- Sector: Groothandel
- Bedrijfsgrootte: 501-1.000 werknemers
- Wekelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Wholesale distributor review of Phocas
Beoordeeld op 6-8-2021
Great!
Great!
Pluspunten
Ease of use
Speed to market (straightforward deployment)
Minpunten
Cloud version response time gets a little sluggish here and there but not too often.
Overwogen alternatieven
IBM Cognos AnalyticsRedenen om over te stappen op Phocas
Ease of use, intuitive, less expensive as competitor, we could pay monthly and not tied to any contracts.
- Sector: Marketing en reclame
- Bedrijfsgrootte: 501-1.000 werknemers
- Maandelijks 6-12 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Gebruiksgemak
- Waarschijnlijkheid van aanbeveling 9.0 /10
Phocas Software: Personal Review
Beoordeeld op 4-3-2023
Pluspunten
The fact that Phocas Software is simple to use and enables quick and simple access to data was appealing to me. Additionally, the visuals are excellent, allowing for simple customization of the dashboards' appearance and feel. The team is always willing to assist with any questions or problems, and the customer service is also excellent.
Minpunten
I didn't like how the user interface was clunky and not as intuitive as other software applications I'd used before. It was difficult to navigate the system and find the information I needed.

- Sector: Internet
- Bedrijfsgrootte: 10.000+ werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
Brilliantly powerful BI solution
Beoordeeld op 9-2-2022
Pluspunten
Phocas is pretty easy to use, even to the not nerd people. It's interface is intuitive.
Minpunten
Dashboards can use some more features. Other than that all looks good.

- Sector: Fabricage van elektrische/elektronische producten
- Bedrijfsgrootte: 51-200 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Gebruiksgemak
- Waarschijnlijkheid van aanbeveling 10.0 /10
Best in class BI
Beoordeeld op 29-10-2019
Phocas is extremely easy to use for a non Technical users. It holds huge amounts of data and is...
Phocas is extremely easy to use for a non Technical users. It holds huge amounts of data and is pretty fast at being able to get the information required out of the system fast.
Pluspunten
It is easy to use for all sales people. Lots of information at your fingertips.
Minpunten
Having all this data you need to understand d how to use it. This is not always easy.
- Sector: Bouwmaterialen
- Bedrijfsgrootte: 501-1.000 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
Reporting to masses
Beoordeeld op 8-10-2019
Pluspunten
Phocas provided an ideal solution for producing the same views of information for Different job roles using the permissions in the background. This reduced our dependance on Excel reporting by around 60%
Minpunten
Phocas is more a visualisation tool rather than deep dive and planning is necessary to ensure output views meet the expected results, particular around columnar structure. That said it has had nothing but a positive impact on the Business reporting consumption by the masses.
- Sector: Mijnbouw en metalen
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
A great product with an excellent, dynamic and knowledgeable support team.
Beoordeeld op 16-2-2023
It's really quick to get the information we need. When we implemented it we presumed the sales team...
It's really quick to get the information we need. When we implemented it we presumed the sales team would spend hours on it. They don't. They get the information they need within seconds and can quickly move on to do their actual jobs. It's an extremely powerful tool.Some functions in the business don't use it very much but that's because we didn't collect data before because we couldn't analyse it. Now that we can analyse it we need to collect a bank of data so we can see what we want to do with it. Chicken and egg.
Pluspunten
The screens are easy to navigate and there aren't lots of clicks to get the information you need.I particularly like how easy it is to create Dashboards and delve deeper into dashboard data.The supporting team are excellent too. After a bumpy handover to BAU Phocas have completely turned it around. Their team are engaging, helpful and knowledgeable. I also know that, if I can explain the data composite I'm looking for, the team will find a way of getting it.
Minpunten
It isn't so easy for less skilled team members to use- those who don't understand databases, don't have very good computer skills or only use it occasionally.I'd like it to be easier to import simple data such as a spreadsheet.
Antwoord van Phocas Software
Hi Sam,
thanks for taking the time to to leave us such a thorough review! We really pride ourselves for providing real people to help you solve your problems the best way we can. It's great your wider team can quickly find the data they need too.
For less frequent users, hopefully our library of easy-to-follow videos at: https://www.phocassoftware.com/academy, are proving useful.
If you spot any gaps in our how-tos we're always open to suggestions: [email protected]
Warm regards,
Mike Hills
Global Head of Customer
- Sector: Groothandel
- Bedrijfsgrootte: 51-200 werknemers
- Dagelijks 6-12 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Fantastic bit of kit
Beoordeeld op 9-2-2023
Pluspunten
I love from an IT admin point of you how it allows users to build their own reports. Previously we had to write sql queries to get users the custom reports they required. Now users are confident to go in and have a go themselves. The software training academy and weekly live training sessions has allowed users to pick up the software easily.User friendly, very powerful tool. Always new features being added.
Minpunten
I believe their appears to be a bit of a backlog with the dev team currently so a few bugs aren't being resolved as quickly as they used to be.
Antwoord van Phocas Software
Hi Amber,
thanks for taking the time to leave a review, we love that managed to we've free you up from writing SQL queries every time a custom report was required!
Our team works hard to quickly resolve issues and fix any bugs that our users find, so please let us know if you have anything in particular that isn't quite looking right: [email protected]
Warm regards,
Mike Hills
Global Head of Customer
- Sector: Groothandel
- Bedrijfsgrootte: 201-500 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Getting the most out of data 'NOW' !!
Beoordeeld op 11-8-2021
Our number one benefit was saving time and delivering information to our Salesforce. Prior to...
Our number one benefit was saving time and delivering information to our Salesforce. Prior to PHOCAS every need for information came as a request to our I.T. department. With a limited staff keeping our systems updated and available was a major time consumer ... leaving very little time to develop the report or query request that constantly came into the department. After Implementing PHOCAS the number of request went down mon th by month as the Salesforce started using PHOCAs and getting their information without having to wait on the I.T. staff to produce it.
Pluspunten
Deliver what was promised. Ease of implementation, Ease of training, Ease of Customer service.
Price point sealed the deal.
Minpunten
As we looked at several products we found that most of them had the same look and feel. Most wanted a high front end implementation cost along with a 2 year commitment. Phocas was willing to do a 'Install, try and buy' approach.... nothing to lose but some system admin time working with Phocas to setup the environment to prove it worked. So with that said ... our only 'con' comment is ... we wish we had implemented sooner.
- Sector: Groothandel
- Bedrijfsgrootte: 501-1.000 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Phocas is a fantastic tool!
Beoordeeld op 10-8-2021
I do a lot of reporting in my role with the company, not only internal but external to our vendors...
I do a lot of reporting in my role with the company, not only internal but external to our vendors and also customers.
I am able to provide real time reports via Phocas. This has been where I most have appreciated the software. I used to have to email all my reports which would take countless hours week after week. WIth Phocas, setting up a link takes a few minutes on the front end but then it's done and you can easily share with many.
I have been able to dig into our data and provide analysis that I would have not been able to do otherwise.
Pluspunten
I love the flexibility within Phocas and the ease with which you can customize reporting to fit so many different areas of business. I especially am thankful for the links that you can provide to non-users to share reporting outside of your company. Phocas makes my job so much easier and gives me the power to provide quick and useful reports.
Minpunten
Until I discovered the online videos and trainings, I was not able to use the software to the fullest! I highly recommend when the software is introduced to a new user, that they watch some of the 101 level trainings to learn all that can be done.
- Sector: Groothandel
- Bedrijfsgrootte: 51-200 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Phocas is Amazing!
Beoordeeld op 8-10-2019
The biggest benefit is not having our sales reps rely on our IT department to create a report from...
The biggest benefit is not having our sales reps rely on our IT department to create a report from an old legacy system. They also don't have to rely on standard out of the box reports that can be limited in scope. Phocas allows them to instantly dive into their sales data and find anything they need--from summary numbers to very specific sales data. In fact, this applies across all departments including management. The ease and flexibility of finding information is incredible.
Pluspunten
Ease of use. Within seconds I can find the exact data I am looking for. It requires very little technical knowledge, however, I have set up many advanced sales--and even financial--reports using Custom Mode. The software loads quickly, and I have rarely encountered a bug. On the few occasions where I have emailed the support desk they ALWAYS respond quickly and have a solution implemented right away. This is definitely not the case with many other software companies that I deal with. I love Phocas.
Minpunten
This is very minor, but exporting reports could use some touch ups. Exporting to Excel comes with conditional formatting. Some users may like it, however I almost always remove the conditional formats because it dramatically slows down other functions I may perform with the data in Excel. Again, this is very minor as I understand the usefulness to some users of having the conditional formats already set up. I also occasionally print a report that displays in a weird format with regards to column headings and column widths.
- Sector: Bouwmaterialen
- Bedrijfsgrootte: 51-200 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Gebruiksgemak
- Waarschijnlijkheid van aanbeveling 10.0 /10
Hindsight is 20/20, Phocas brings it to your Dashboard!
Beoordeeld op 2-8-2021
From day one, the support we have felt from our primary internal advocate has allowed us to venture...
From day one, the support we have felt from our primary internal advocate has allowed us to venture further and deeper into the expanse of Phocas. I am taking this individual's deliverables as a testimony to the support being shared by the Phocas Team.
Pluspunten
The apparently limitless possibilities. With our custom insulation solutions business, our metrics and analytics are unique, and Phocas has kept up, nay, surpassed our demands!
Minpunten
There is not a con to the software, the con comes with my time being able to dig in and leverage all of the cool factors.
My analogy: my car has many special cool features, but most of the time, I simply get in it and drive.
Need to stop, read the manual, and truly put it (and expect excellent performance) to the test!
- Sector: Groothandel
- Bedrijfsgrootte: 51-200 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
Phocas Review
Beoordeeld op 30-7-2021
Phocas has been really easy to use and allows us the insight into our business that we need....
Phocas has been really easy to use and allows us the insight into our business that we need. Furthermore, support has been really good.
Pluspunten
The best part of Phocas is the ease of use. They really make it easy and intuitive to find the information you are looking for.
Minpunten
This is largely in part to our ERP system, but not everything we would like to have in Phocas came with our integration. We have to have custom programming done to unlock further usage of our system in Phocas.
- Sector: Bouwmaterialen
- Bedrijfsgrootte: 10.000+ werknemers
- Dagelijks 6-12 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Great , Impactful Software
Beoordeeld op 29-7-2021
overall I am very satisfied with this program and I highly recommend it to my clientele.
overall I am very satisfied with this program and I highly recommend it to my clientele.
Pluspunten
Ever Since the team has implemented Phocas,
I have been able to track my sales progress and been able to keep up with my goals and successes.
this program also allows me to have my track record available and see where I need improvement and have a clear written history in terms of graphs and charts as to what has been done in the past, and present.
Minpunten
the only problem I have with this problem is that sometimes , the program freezes, lags and does not upload the data from the day prior.
- Sector: Groothandel
- Bedrijfsgrootte: 1.001-5.000 werknemers
- Wekelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Phocas - Best Data Investigation Tool I've Seen
Beoordeeld op 5-8-2021
I love Phocas and would recommend it to businesses. Especially if you're a small or mid-sized...
I love Phocas and would recommend it to businesses. Especially if you're a small or mid-sized business without a fully fleshed out data department.
Pluspunten
Phocas makes it very easy to get data out in front of people. Users don't have to be super smart with data, however if they are at least mildly smart with data then it isn't just an easy solution to get data in front of them but then becomes incredibly powerful. Users will feel empowered to be able to dig into anything from high level sales to individual transactions.
Minpunten
The visualizations on Dashboards is lacking and could be improved. Also if you have some incredibly complex calculations then sometimes the way to implement that in Phocas isn't super straightforward.
- Sector: Fabricage van elektrische/elektronische producten
- Bedrijfsgrootte: 501-1.000 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Making Large Data Easy
Beoordeeld op 5-8-2021
With the ease of use and power of Phocas's customization we are able to solve data visualization...
With the ease of use and power of Phocas's customization we are able to solve data visualization not just in the main data sets but in side project data as well.
Pluspunten
Phocas is an easy to use software that allows us to customize and take a lot of different data and consolidate it in one easy to use solution.
Minpunten
Not a real time application as of yet so the data is mostly reactive at this point.
- Sector: Groothandel
- Bedrijfsgrootte: 201-500 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Gebruiksgemak
- Waarschijnlijkheid van aanbeveling 10.0 /10
Phocas Ideal for Data Tracking
Beoordeeld op 29-7-2021
Pluspunten
I utilize data analysis in Phocas daily and help create dashboards for our branches. It is easily navigated and improves our data tracking and transaction searching.
Minpunten
Sometimes Phocas doesn't update, though I do not personally know if this is a Phocas issue or an issue with our Point of Sales program
- Sector: Groothandel
- Bedrijfsgrootte: 1.001-5.000 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Very happy with Phocas
Beoordeeld op 18-8-2021
Overall we are very happy with our product.
Overall we are very happy with our product.
Pluspunten
This product is easy to use and we create reports quickly.
Minpunten
We wanted to add some features into our existing databases but couldn't do it on our own. We just had training and now we learned how to do that.
- Sector: Fabricage van elektrische/elektronische producten
- Bedrijfsgrootte: 201-500 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Unlocking the power of phocas
Beoordeeld op 17-8-2021
Overall experience has been positive. Great service/support
Overall experience has been positive. Great service/support
Pluspunten
Fairly easy to use with data highly configurable
Minpunten
Lack of out of box setup. Lack of point and click to drill into Data.
- Sector: Detailhandel
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
A Game Changer!
Beoordeeld op 13-10-2019
the data from using Phocas has driven many key marketing and sales decisions with only positive...
the data from using Phocas has driven many key marketing and sales decisions with only positive results. We are now moving forwards in obtaining more data from our stock and purchasing databases to assist our Operations teams.
Pluspunten
the ease of obtaining information in a usable way, and the speed at which we can get analysis of the data has been a game changer for our business! The dashboards are key for our teams and the alerts take the day to day thinking out of my hands!
Minpunten
There is nothing negative about this software from my perspective!
- Sector: Magazijnen/opslag
- Bedrijfsgrootte: 51-200 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Our experience over 16 years of Phocas usage
Beoordeeld op 8-10-2019
Pluspunten
We have been a user of Phocas since 2003 and it has proved to be the single most useful piece of software we have ever used. We have our staff, customers and suppliers accessing the system, it is that good. Our suppliers prefer to use Phocas to their own in house systems and our customers say they have never seen anything as good. Without Phocas we would seriously struggle to know what is going on in our business.
Minpunten
There is nothing we don't really like...