InvGate Service Management reviews

the implementation es realy fast and simple.

i havent found cons or things i dislike.

Your tracking tickets and SLA. Its essential to achieve your goals.

This product contains flaws when it comes to making reports. While it is good, when it comes to extracting a large detailed data report, it throws errors that have not yet been fixed.

Affordable
Easy to setup
Ability to use variables when creating a ticket
Ability to add observers and collaborators to a ticket
Easy to do things like reassign and escalate

No Due Date field unless you use SLAs
No ability to delete a comment or edit a comment
If you add a comment before selecting Solve (which ultimately closes the ticket), you have to enter your solution again and select Solve for your solution to show up as the resolution
If you added a comment to a ticket when the owner has an out of office notification turned on in their email, the out of office email would create a new ticket
When printing out a lit of tickets for a user, the font is so small, it's hard to read. Took me a while to come up with a roundabout way to do it so that it was easily readable.
Each comment in a ticket doesn't have the day and time the comment was made. You get more general time stamps like "14 hours ago", "2 weeks ago", or "a month ago". Would be useful to know the date and time so that you can tell if something was done at the end of the day or the beginning.

Ease of use. We developed a short video and within minutes our end users were submitting help desk tickets. I am amazed how much information we can obtain from this software. The triggers and workflows are endless. Invgate support is phenomenal. "No" and "it can't" are not in their vocabulary. New feature development never ends. We have asked and they have created. One of the best choices we have ever made.

Active Directory integration is lacking features. I have submitted my ideas and what other programs are doing with AD and the Invgate team is working on it so this won't be a "Con" for long.

It's friendly UI that end users feel comfortable navigating though. The Service Desk has been adapting well to our environment and we're getting many compliments from staff stating that its alot easier the Kace.

I dont really have a con. the Service Desk is very easy to use and administer. Our only issue is that we didnt purchase Invgate sooner.

Service Desk improved my workday assisting me with internal clients request by providing an efficient and easy administration. Users are very excited with Knowledgebase feature also.

It will be great having a mobile App to notify technicians in the field. Everything else is perfect

good reports, nice traking, easy to use, very fast,

it would be nice to have a chat

Invgate are based on social networks, is very friendly

i have not coments against

Its simplicity. In looking at similar software packages I found that there were just too many features, too many things crammed into one software. I also found them to be very inflexible, wanting you to run your help desk their way. Their support has been great.

My only problem is that although InvGate supports SSO through Office 365, they do not have an integrated app within MS Azure. Several other service desk software's do and it makes the login by end users seamless. There is little documentation on how to set it up and it took a little trial and error to get it working so that users can click the "Log In with Office 365" button but it would be so much nicer if there was an Azure app so that it could be added to the O365 launch pad and clicking on it took you right into the service desk.

Good looking, simple to use interface. Does everything we need, without being overly complicated. Support is very responsive, and includes our requests in future versions frequently. Our end users really like it, too.

Can't think of many cons with Service Desk. Only con I can think of is the licenses are per user and not transferrable to another user.

Reduce the number of calls to the office for technical assistance
Centralize all pending work, and performed in one place.
That the user has options of manuals to solve problems himself.

The time it takes to configure all the options of the forms.
The way in which the system shows the updates of the case open to the user.

This service has many functions and at the same time is easy to install and use. If you do not have any experience with products, it will take 30-40 minutes to install and configure the software. So I'll say that before you a cool service that allows you to set up work processes and accelerate the work in teams, with a minimum of effort and time. I am also happy about the possibility of integration with other programs, for example, Confluence.

I think that the only drawback of all such products is their high cost. Otherwise, I did not have any complaints.

Cloud based
Look and feel
Simple use
Knowledgebase

Sometimes complex to make automatic workflows
Avoid repeating the same claims

Their ease of use, their customer support.
The feature set is the best, they have all the functionalities needed and more.

I love the fact that it is very easy and simple to set up. And I also like that it also has a support system for users. Love this!

I think the ticketing system is not really flexible, I mean does not have a so much options when doing things in ticketing.

This software is well worth the price and also it is very easy to use. I was able to implement the software in just a few days. And my staff likes it very well as also

customer Support could be better They have long Hold times And the staff could be a whole A lot more friendlier

its versatility, reports, amount of information provided.

There's no phone help desk, only an online support board.

InvGate represents the harmony between a great software product and excellent graphic interface for the end user

We have no things we do not like this software. We think is a good product with low cost.