Greenhouse reviews

I like all of the processes you can build when managing different job requisitions. It's easy to schedule for both the recruiter and the candidate.

Analytics but it's probably because I'm not using it to its fullest potential.

- When managed tightly, it can produce very good data to keep track of your recruiting efforts.
- It is almost a one-stop-shop for recruiters and coordinators.
- Some of the recent changes are in the right direction, especially the visualized pipeline (which still needs work but it's finally there), and custom reports.
- It is nice that all employees can submit referrals directly as well as by trackable links.
- Interviewers and hiring managers manage to submit their interview feedback relatively easily and reminders seem to work well in encouraging the, to do so.
- If this is the first ATS you've worked with it's great.
- From what I hear from other companies it doesn't sound like any other system is significantly better for mid-sized companies.

- It requires a very knowledgeable admin to be on top of things to be used correctly.
- We use a plethora of integrations (most of them are not out of the box) to get the most out of the system, mostly around notifications and reports.
- As a recruiter/ manager It is impossible to get a full picture of my assignments and tasks. You need a billion clicks to do every task, there's no one place to see ALL of your positions/candidates and manage them easily.
- The only way to keep track is by setting notifications that flood your inbox.
- Reports are ok but not nearly as intuitive as they should be, we now use an external system for that.
- Support is still terrible, they added some reps in the EU time zone but they are at a lower level than the ones in the US so most of the time it doesn't solve the time difference problem, I hardly ever get anything from the support that I don't already know, they mostly tire us with asking for endless links and screenshots until we give up on the problem.
- We have monthly meetings with our CSM which are fine for getting heads up on product releases and best practices but are never enough when we have a technical difficulty and there's no way to see anyone technical ever.

Greenhouse offers the capability to do every action or thing you'd need to do as a recruiter. There is a feature for everything! Greenhouse is also the industry standard for midsize startups. Candidates and other recruiters are very familiar with it so everyone talks the same language about utilizing it which makes a big difference collaborating. The other plus of Greenhouse is that it's super customizable so with enough research and energy you can get it to do mostly anything you want it to do!

My biggest issue with Greenhouse is it's design. It's not a very intuitively designed product. I've had to learn how to use it rather than naturally being able to figure out or discover how to use new features. Also, I've found Greenhouse support to be pretty slow in responding. We also didn't receive a lot support around implementing best practices from any kind of CSM or account manager. Their model is mostly just reach out to customer support, but that model doesn't help us more efficiently and strategically use the product... Lastly their reporting and analytics capabilities are clunky and not intuitive either but they get the job done with enough input.

The feature has many options that provide automation in all steps of the hiring process. This makes it really nice for high volume roles that have hundreds of candidates applying at once. The automations still provide a person touch, though.

Because the software has so many features to it the learning curve does take quite some time. It was hard to learn everything that the software provides, but is worth it if you are willing to put in the time and effort.

It definitely has the most features and flexibility for recruiters & candidate management + interview processes + templatizing + feedback submission.

It's not as great for sourcers to track information, but the Gem integration helps out a lot. I wish there could be some customization in candidate surveys based on teams, HMs, etc

Greenhouse itself is easy to use and fairly intuitive but what really sets it apart are all of the integrations. The developer community seems to prioritize integrating with Greenhouse before any other ATS which makes it a no-brainer if you want to have your ATS be a part of a modern tech stack.

The native reporting isn’t that great. It’s a little clunky to navigate and quickly pull impactful insights.

I love the fact that Greenhouse provides our organization, especially the human resources department, with many possibilities to publish job advertisements and also receive resumes from those interested and filter them to reach the main candidates for the job. Greenhouse ensures that all these processes are carried out in complete transparency, so that a comprehensive file is designed for each candidate that includes his basic information as well as the comments of the superiors on the interview as well as the evaluation procedures. Through Greenhouse, we have a database that includes an archive of the best applicants for the vacancies we announced with the evaluations of the company's officials so that we can use it at any time when needed to appoint a new member to one of the vacancies. I also like the possibilities of linking with Linked Job so that we can publish employment advertisements and also obtain lists of the most suitable candidates for the advertised job vacancy and send invitations to them to apply or conduct interviews directly.

I love the fact that Greenhouse is easy to use and more flexible than other similar systems; all the procedures we implement to reach the best candidates are smooth, and the support teams at Greenhouse are always ready to answer any inquiries and provide the required support.

Very user-friendly and Greenhouse is always looking to improve their product (ie self-scheduling, kickoff feature, etc)

Integration with Google Calendar doesn't let you know when an interviewer rejected an invitation. Wish there were more placeholders (tokens) for email templates.

I like how easy is to keep track of your candidates, set automations/workflows and make an offer

My experience with Greenhouse is exceptional. I do not have any Cons about the use of this tool

The bridge between Greenhouse and Successfactors

There are some limitations to the agency view.

Greenhouse is great. It's very customizable to your recruiting operation while providing clear guidance on how to best organize your operation. This improves your candidate/interviewer experience while maximizing your data/analytics and workflows. Their customer service team is top notch. They're friendly and helpful and always solution oriented. There's so much I personally like that I'll just have to list a few (in no particular order):

- Offer Workflows (with approvals)
- Job Setup
- Customizable Options (Offer details, Job details, Tags, Candidate details)
- Greenhouse Analytics (Okay I lied, this is my favorite)
- Employee Dashboard
- Referral Process (Posting to social media, tracking, organizing referrals as a referrer)

There isn't a lot not to like. Greenhouse is growing fast and their software is evident of that at times. There are some legacy situations that they've chosen not to prioritize (like bulk updating approvals on jobs) with their engineering time, but though the solution today is time consuming, they're obviously making progress to minimize the pains. When you use Greenhouse, you're using a tool that does more than track candidates, it helps you interview better and it helps your team become more confident in their hiring decisions. So, of course that opens the door for growing pains as they scale and learn what their customers need.

On a more technical side. The way they've designed their API doesn't always make the most sense. They provide some resources to understand it better but until you're neck deep into when candidate_ID and application_ID are used and what historical information is connected to each, it's a bit like learning a new language.

Once you learn how Greenhouse works, it's pretty easy to add candidates, run them through your process and schedule interviews. There's definitely a learning curve one has to overcome if they're a first time user (example: setting up new roles is a little backwards), but with enough repetitions, you'll get it.

I've been using Greenhouse since 2017 and there are still a couple of things that, back then I was tole Greenhouse was working on, but is still an issue.

1. Recruiting is not notified when an interviewer from our company declines an interview. There is no way to see that unless you bring up the calendar and click on the event to see if someone has or has not responded to the calendar invite.
2. Some of our interview invitation emails land in spam. It's actually more of a problem now more than ever.
3. Every so often the calendar in Greenhouse blinks when we're scrolling through days of the week when we're scheduling interviews. When this happens, we have to exit out of the scheduling function and start over again.

I absolutely love that I can upload candidates from LinkedIn straight into my greenhouse candidate pool. It's never been so easy to source for candidates while making sure you pull all of their available information to use down the road.

Sometimes when I'm uploading candidates from LinkedIn and have multiple offices that I in my network, I'm unable to always add them to the right office. Some offices wont populate when I need them to. So then after I've converted them from a prospect to a candidate I'm un able to undo that action and can sometimes end up with multiple profiles for the same candidate.

Customer Service, UI/UX, Customization, Candidate Experience, Ease of Communications.

Analytics, Price (if you're a small business)

- Greenhouse is easy and intuitive to implement and to train new users - hiring managers, recruiters, sourcers, admin etc.
- Ease of application for the candidates - Application form can be fine tuned to include custom questions tailored to the organisation
- Greenhouse covers additional aspects of recruiting life-cycle as well with additional features like D&I, On-boarding
- Open APIs to help integrate with other software - Greenhouse has integrations with widely used software in the market and if an integration is not available - it gives its API to implement that
- Ease of implementation on Careers Page - Greenhouse is flexible in hosting the jobs on Careers page and gives multiple options there

-Since candidates do not have a log in account, from a candidate's perspective there is no status check option available on the careers page - which is an easy solve and not a huge con
- For organisations looking at advanced analytics, Greenhouse does not offer anything in-house but supports an additional service called Greenhouse Analytics in which entire data base can be loaded in-house
- Customer support can be patchy at times

- Easy to group candidates and send out one mass email in very few minutes.
- Easy to see what positions a candidate has applied for in your organisation, why they were rejected and interview notes from other interviewers.
- Links to website and acts as an independent job search site for your organization.
- Can be used for not only recruiting but also for onboarding.
- Ease of signing in with Google.
- Easy to learn the basics and use it within a day.

- To grant access to a hiring manager to a specific job you've created, one has to go to settings-users-add the user to the job. Would be nice if there was a shortcut to add users easily, this takes up alot of time if one has to add several people.
- Reports aren't user centered and not easily customizable. Seeing detailed recruiting metrics from reports is almost impossible.

The thing I like most about Greenhouse is how in depth it goes with the applicant tracking process, we recently found out about the candidate pipeline report/email, which is something we've been doing manually for years, and knowing that this exists will help us tremendously. Things like the candidate pipeline email that make our manual processes easier are awesome.

The thing I like the least about Greenhouse is how feedback on little things is not taken, and it takes a very long time for anything to be implemented or changed. I've found two bugs last week that were big errors for our process, and its very inconvenient.

Greenhouse is intuitive, the customer support is great, and they also have a mobile app which makes reviewing candidates on the go easy.

Like other ATS's, the reporting functionality isn't fantastic. What's most lacking about GH is the inability to view all candidates in a pipeline in one page/snapshot.

Everything.
reporting
communication
time-saving
structured interviews
meaningful feedback
phenomenal suport

it makes life better

it makes me happy
it makes my team happy
it makes my hiring mangers happy
it makes my CEO happy

They don't have an HRIS function ... (yet?!)

Not only is Greenhouse easy to use, evolves with our business, offers new features and functionality but the Customer Support and Account Managers really listen to feedback. After discussing questions on chat I often make suggestions for future features to add to the product roadmap - the amazing part is seeing my suggestions come to life! Being a Greenhouse user for the past two years I have seen many of my ideas added and my Account Manager always adds a personal touch by letting me know when my ideas will go live.

Being in Ops and an Admin I always wish for more flexibility and customized options for users' permissions and reporting. Greenhouse offers other options to meet our needs but I would love to be able to build my own unique permission sets, reports, and dashboards.

Greenhouse is what we use to bring together our recruiting team and hiring managers when finding the perfect fit for our company. It's aesthetically pleasing, very helpful for creating a complete tracking system for candidates, and shines brightest as a space to collectively share our thoughts on candidates. We use greenhouse religiously at my company, and I like the transparency that the service provides.

Some additional helpful tools: Greenhouse allows you the ability to customize questions/fields for applicants, which helps us to identify the strongest candidates at the submitting stage. You can also track how well your posting is doing -- it tracks where applicants come in from, which is helpful for our hiring team.

As mentioned in the title, the software is not fully intuitive. I've spent more time than I like clicking around trying to find a candidates original resume and cover letter. It feels like some features are buried or hard to find -- Greenhouse could do some work to direct traffic a bit better.

It allow recruiters to forget about spreadsheets once and for all!! Really powerful functionalities, you can hire your candidate end to end with greenhouse!
Great implementation experience. The customer success team helps a lot with trainings during the first weeks so you can learn everything about greenhouse.
After implementation, great customer support!

It could improve the UX in some of the views.
If you are working in large teams, everybody has to be committed to use greenhouse, otherwise spreadsheets could return.

I really enjoy the transparency of this software. We were able to integrate this with our single sign on (SSO) provider that we were using to encourage our employees to get active in posting job postings, recruiting candidates, viewing job postings and providing feedback, participating in part of the hiring process (interview or technical interview feedback), and to allow employees to see the progress of new hires or candidates in the pipeline. It is a very transparent tool that is simple for employees to pick up and use - self-explanatory with no additional training needed.

Some of the canned checklists and score cards were lacking questions - no worries though, can import your own or add to the ones already provided. There isn't much that is lacking - once we figured out the permissioning and assigning employees based on their region and title in our company, we were able to get individuals to see candidates that would impact them or the ones they they were responsible for or referred.

Greenhouse is modern, customizable, and gives you so many options to do more with an ATS than others I have used. It's nice to be able to add a customized landing page for your own company too!

Quite a bit of information is needed to launch to completely utilize it to its fullest potential from the start.

Greenhouse... more like FUNhouse! Greenhouse is the most intuitive ATS out there. It's easy to use for interviewers as well as recruiters and hiring managers. It's definitely the cleanest product out there and the innovators behind it obviously care about staying at the top, as is clear from their constant updates. Greenhouse is also the most data centric ATS I've worked with. It allows you to really track your hiring data to be able to make smarter recruiting decision down the road. All in all, very few complaints about the product or the people behind it. Save yourself the research - work with Greenhouse!

Greenhouse is by far in a way the best ATS I've worked with. Having said that, sure, are there things that could be better? I'm sure (though none come to mind right now). It would be great if you could post to social media about all jobs at your company as opposed to one specific job (though I think they're working on this). It would also be great if my "resources" on my google calendar synced up. Right now I can scheduled interviews to my specific calendars via google calendar, but I can't schedule them to a specific room, or "resource." These are pretty small things though and I'm confident whatever isn't perfect will be soon enough!