Greenhouse reviews

We found Greenhouse very easy to implement. As all small companies, we wear many hats and had to work our implementation plan around our other responsibilities. It was very easy to knock out a few items on our task list every day while keeping all the balls in the air.
I've also found Greenhouse to be user friendly for my colleagues who are less focused on recruiting, but still need to jump in from time to time.

The "search" options are good but could be a little more robust....seems like the default settings slow us down a bit. When I want to search through "All Candidates", I have a few resets to do in order to get the whole database.

Greenhouse offers the capability to do every action or thing you'd need to do as a recruiter. There is a feature for everything! Greenhouse is also the industry standard for midsize startups. Candidates and other recruiters are very familiar with it so everyone talks the same language about utilizing it which makes a big difference collaborating. The other plus of Greenhouse is that it's super customizable so with enough research and energy you can get it to do mostly anything you want it to do!

My biggest issue with Greenhouse is it's design. It's not a very intuitively designed product. I've had to learn how to use it rather than naturally being able to figure out or discover how to use new features. Also, I've found Greenhouse support to be pretty slow in responding. We also didn't receive a lot support around implementing best practices from any kind of CSM or account manager. Their model is mostly just reach out to customer support, but that model doesn't help us more efficiently and strategically use the product... Lastly their reporting and analytics capabilities are clunky and not intuitive either but they get the job done with enough input.

I like the notes section that is available to add on candidate profiles. This helps while screening the candidates and keeping valuable information for other team members in the recruitment process.

Sometimes there are too many options and buttons on the ATS that makes it quite difficult to learn. Reporting capabilities could be better as well. Some teams may spend too much time learning the ATS instead of recruiting on the tool. There are limited customization options and integration issues which can cause problems with data consistency

I like all of the processes you can build when managing different job requisitions. It's easy to schedule for both the recruiter and the candidate.

Analytics but it's probably because I'm not using it to its fullest potential.

The implementation turned out to be easy and straight forward, with great customer support along the way...
Creating new job openings is simple, with many items easy to customize to our specific process. Creating new candidate profiles is straight forward with the integrated CV parsing. Generally speaking, navigating through the system is smooth and dummy-proof.
Greenhouse helped us reach the next step of our business grow and development, with standard Talent Acquisition processes in all our geographical locations across the globe, while always proposing applicants a professional experience. And just as importantly, it helps us share information and integrate totally the Talent Acquisition functions within the "business" functions, facilitating exchanges with interviewers and hiring managers.

Due to data privacy protection compliance, we cannot provide access to Greenhouse to all our workforce, which limits the capacity of employees to make direct referral

The organization of Greenhouse is very clear and self-explanatory. I don't have to train interviewers on what to do because the system and notifications are so thorough.
I like the integrations a lot.

The reporting has always been a bit iffy in terms of accuracy.
It is not Greenhouse's decision or fault, but my job posts that push to Indeed and Glassdoor never update. I have to create a new posting and repost in order to have the job refreshed on job boards. Creating a new job distorts reporting.

The amount of integrations Greenhouse with other software is great; The UI is intuitive; Ease of use for hiring managers and interviewers who access the system.

A tremendous amount of manual work is required during the implementation, and for ongoing updates to job templates. There was also a lack of live or customized training by Greenhouse during implementation - just videos and how-to's on their support page. So I would try my best to figure things out and spend a lot of time manually doing things; then a week or two later, we'd realize something was off or a setting needed to be redone and we'd have to manually re-do it -- Some more hands-on, customized, live help from the get-go and throughout implementation would have been helpful so that we didn't need to spend hours and hours on manual tasks.

Reporting - In my role, I need to be able to diagnose where the breakdowns are in recruiting, and the system’s many canned reports help me do that. While Greenhouse doesn’t have the ability to let you build custom reports, there are enough reports available that I don’t have to do that. It’s also been very useful for me to get weekly recruitment reports from the system so I can see activity from a high level. All this lets me keep my finger on the pulse of hiring, and report effectively to the business where we are with progress to plan, while at the same time advising on trends I’m seeing and actions we may want to take.

Interview Kits/Scorecards - Another great feature of the system. Getting everyone on the same sheet of music has been invaluable. Once all scorecards are input then the manager can see all of the feedback and make a decision. As I’ve mentioned, centralization is important to us and having all the feedback in one place makes it easy on recruiter and manager alike. And the interview kits are a great way to set everyone up for success because they can be customized so that the whole interview panel takes the same approach, or each interviewer can be tasked with a specific question set. And it’s all so intuitive and easy to use. Several of our senior executives have set the standard for user engagement with Greenhouse!

User experience - This was one very key area for us. We believe that recruiters are partners to managers, and for them to want to engage on that level, we needed a system that was user-friendly. And Greenhouse is definitely user-friendly. We have a high level of engagement here which has helped to further our goal of creating a culture of recruitment here.

Reporting Customization - Although there are many canned reports that cover a variety of areas, I still have to export multiple reports in order to build a report which tells the story I’m trying to tell.

User Access Customization - I understand this is something on their product roadmap. It would be great for them to get more granular in terms of access-level functionality.

Greenhouse Recruitment is a simple tool that new recruiters can quickly learn how to use within a couple of days. Greenhouse also provides system-related articles on Greenhouse Community that can be easily pulled up when search on the Google search engine as well. Moreover, Greenhouse creates their knowledge-based article in a way that both informs the access requirements to perform a certain task and the article itself is easy to understand. Greenhouse also can be integrated with other HRIS systems such as Workday as well.

From an end-user perspective, I think that Greenhouse is flawless. However, from an admin perspective, Greenhouse has many flaws. For example, in order to merge candidates, Greenhouse requires the user to have the same access on both jobs that both candidates are in. As a result, our admin team needs to be the one merging the candidates for the recruiter as offer access cannot be given to recruiters for jobs that they are not responsible for just to merge. Moreover, as an admin, it will take some time to learn about the system, and most importantly, the system is limited to customization.

Customer Service, UI/UX, Customization, Candidate Experience, Ease of Communications.

Analytics, Price (if you're a small business)

Greenhouse has a ton of functionality. You can keep track of candidates, you can email them, schedule emails, deal with candidates in bulk, review applications, keep track of people who applied previously, and so much more! There is a ton of power built into this platform.

I wish it was easier to navigate. It is very hard to get new teammates and hiring managers up to speed because it's unclear what's a button and what's not (the new update made this slightly better). It's also hard to make that much power and functionality simple to navigate. Honestly having clearer visualizations by interview pipeline of the candidates, their stages, and response times, would really improve something that feels crucial but missing.

The UI for recruiters and hiring managers is great; very easy to use

There is a lot of functionality that your competitors have that would be greatly helpful. 1. Being able to pull in hierarchies so additional logic can be built into approvals 2. Being able to add a logic table to comp by job code selected. 3. Questions should have the ability to have default answers 4. Tracking full email history for candidates convos 5. Have more logic around when questions in approvals appear questions based on answers from other questions, not just based on the organization details etc...

I really enjoy the transparency of this software. We were able to integrate this with our single sign on (SSO) provider that we were using to encourage our employees to get active in posting job postings, recruiting candidates, viewing job postings and providing feedback, participating in part of the hiring process (interview or technical interview feedback), and to allow employees to see the progress of new hires or candidates in the pipeline. It is a very transparent tool that is simple for employees to pick up and use - self-explanatory with no additional training needed.

Some of the canned checklists and score cards were lacking questions - no worries though, can import your own or add to the ones already provided. There isn't much that is lacking - once we figured out the permissioning and assigning employees based on their region and title in our company, we were able to get individuals to see candidates that would impact them or the ones they they were responsible for or referred.