FiveStars reviews

Ease of use. My staff required nearly zero training on this product, and the down time for the hardware is less than 1% of our operational time.

It is a little pricey. That is why I rated it 4 stars for value at cost. But, it is very worth the expense. The question about how often do we use the software does not allow for our actual frequency of use which is closer to "every 5 minutes" than Daily, which was the most frequent response allowed.

I enjoy that FiveStars is automatically searching your account using your credit card or phone number. I like that it doesn’t send a lot of text notifications like other companies and apps.

I don’t really have any complaints about this software. I would like to be able to see the points that I have prior to going to a shop to use it and also use it online to buy items and pick them up in store.

I used to like the data and it was easy to use.

The equipment and console.

An all-in-one app and software that allows you to track customer visits, and subsequently the points they garner from each visits and rewards that may be offered to their customers. App is extremely user-friendly and beginner friendly.

I wish more businesses used Five Stars as opposed to other customer-point gathering app software!

Members we can had and loyalty easy to used

Easy to used a lot of options not very expensive

I like that you can earn rewards at local spots. It lets you know everytime you gain a point from signing in at businesses that are affiliated.

It's not very up to date, it could use some sprucing up. I wish it had more businesses on the app. You can't hit the back button, you have to hit the X. I wish it also had a list of all businesses that are involved in this program.

I did not like anything most—the only appeal that drew me in was the text message feature

Cumbersome — I have MINDBODY online software and it does not integrate with it directly

Just the fact that there's programs out there that keep having a customer come back to stack up points from purchases. That in later life they could come back and trade in those points and make me feel like a value customer.

I love everything about the program I believe many more places need loyalty rewards.

The fact that one can be rewarded just for visiting a store or restaurant or any other place of business for that matter through five stars integration is always beneficial.

No complaints at this time. Everything is satisfactory.

I like the ease of use and visibility to look up rewards.

No dislikes about this particular program.

FiveStars not only helped create and maintain our loyalty program, but they also monitor customer interactions to turn a one time shopper in to a loyal customer. It is very user friendly. Customers use a tablet to enter their information and once they're in the system, we can reward them with coupons and incentives to come back to shop. FiveStars monitors how long a customer has been away from the store and allowed us to target certain messages to those customers who hadn't been in the store in a while. We were able to make our customer count stronger and created a sense of urgency with coupons and promotions. It was also beneficial that we could let customers know about upcoming events. I love that FiveStars wants you to be successful. They would call to check in and give useful advice and tips to continue to grow our business through the loyalty program.

I

Very user friendly software - Customer support is super!
We run 5 registers at one time, and we are easily able to identify customers at the front counter. After a customer has been in once, we can call them by name as soon as they enter their phone number.

We have had multiple customers log in with both their home phone and their cell phone numbers, and it would be nice if there was a way for us to merge those two numbers together into one account without having to contact FiveStars each time this happens. It would also be great if their information could communicate directly with our order entry. It isn't a big inconvenience, but that would remove one extra step at the front counter if we didn't have to make entries manually.

Fivestars is an excellent software that is easy to use and is great for rewarding current clients. You can customize the rewards you give to current clients very easily. The text out feature is also nice to get your current promotions out.

When you sign up for the program they sell you on the business matching (marketing) for people that are on the app and near your business. You can create specials that pop up when people that use the app are near by. The problem is they don't switch on business matching for you unless you sign up 20 new fivestars members a week. I operate a spa that sees a lot of repeat clients and we don't always have 20 new clients a week which makes it very hard to be able to utilize this part of the service. I think smaller businesses should know this before they pay the big price tag for the hardware and service. Or they should find a way to include smaller businesses more effectively.

This is simple and user-friendly as well as it is customizable. Super customer service. It helps to get critical customer data.

Its SOMETIMES hard to reach customer support quickly.

This is a pretty neat idea to have as an extra little something when you visit a favorite business of yours or to try something new. I have personally noticed that some “perks” are offered by the business pretty casually, but nice to have them all in one place.

I will say that it is a neat and accurate feature to try out what is in the area. Not ideal too much if you don’t live in an area should you never have a chance to use it continuously, but great for local places.

This app works rather accurately with what it claims, so no real complaints. I cannot wait to see more places that will jump on and use it.

Paperless. The offers i can extend to lost customers. And how i can track thier points and visits very easily. They are easy to get ahold of to resolve problems

The network connection and how it goes down. The charge of the tablets doesnt last very long. Sometimes to many points get added to peoples accounts and i which it had a button asking if ur sure before u add those points. Some people are old and technology is hard for them.

The idea and concept is great
its like a loyalty card you would use at safeway or giant but for multiple stores

BUT it doesnt work for small businesses, doesnt work in the suburbs or in areas that dont have many shops signed up withe fivestars
the cost to maintain account is extremely expensive and DOES NOT INCREASE SALES whatsoever

Rewards programs are an ingenious marketing tool and I think no one does it better than FiveStars. The way users can conveniently "check-in" with their phone number, receive text messages with new offers from FiveStars and earn rewards with points. I really like how mostly local, small business are have offers from FiveStars. It makes it even easier to support them over the large corporate chains, which I enjoy doing.

My only gripe is losing points due to businesses that switch to a new rewards program or those who have gone out of business, I wish there was a way FiveStars would convert points in these scenarios, so that I don't feel like my loyalty to a certain establishment was for nothing.

I love that it helps find nearby places that are a part of five star.

More offers and deals within companies. Maybe a rewards within fivestar.

Fivestars is an easy to use, great customer loyalty software. Clients can earn reward points each time they come to my business. It gives them an incentive to keep coming back! The promotions you can create are really easy to set up.

There is nothing I dislike about fivestars

What i like about Five Stars was you don’t have to bring any sort of member card. And, points can accumalate too for freebies. If you download the app, you can checkout for most of their good offers

I don’t see any con about this. It is free membership so no cons

The dashboard design is easy to use and customizable. The autopilot functions show the results in an easy to read format that makes it so nice in seeing what works and what doesn't.

For a while the customers name showed up on the admin page and you knew exactly who received the points. The latest updates removed the name from that screen - you can still look up the customer by clicking on the link, but its a step I wish they hadn't removed.

The implementation of a rewards system with stores is a great idea. The chance to get discounts based on the frequency of people shopping in the specific store.

They raise the prices of items to counter the margin loss of the rewards.

I like how quickly my points were added to my account and I could see my coupons.

I don't really see anything that stands out as a problem.

The software is easy to use for customers. You just use your phone number and create an account. So many companies use them for added bonuses when you buy something using their membership. I've gotten discounts, free meals, and even gotten recommendations for new places because of Fivestar.

Honestly, I haven't had any issues with Fivestar at all as a customer. The only time I've gotten frustrated with it has been because the store or restaurant that uses Fivestar has had internet issues and I don't get my points.