FiveStars reviews

The software is easy to use for customers. You just use your phone number and create an account. So many companies use them for added bonuses when you buy something using their membership. I've gotten discounts, free meals, and even gotten recommendations for new places because of Fivestar.

Honestly, I haven't had any issues with Fivestar at all as a customer. The only time I've gotten frustrated with it has been because the store or restaurant that uses Fivestar has had internet issues and I don't get my points.

This is simple and user-friendly as well as it is customizable. Super customer service. It helps to get critical customer data.

Its SOMETIMES hard to reach customer support quickly.

I used to like the data and it was easy to use.

The equipment and console.

I loved how it was very very easy to interact with

All the features were great i loved using it

I like all the marketing it does for us to really get our name out there, and the products in store make it easy for customers to use

Sometimes it runs a bit slow, or I cannot find a customers account, but it is easily resolved

Ease of set up and customer use of loyalty

Customer service is not great
Tracking customer information isn't user friendly

I love how easy it is to use and what I love most is how easy the customers find it when it comes to checking their rewards that are applied to their membership!

there’s absolutely nothing I dislike about this software! No negatives to say about it whatsoever!

I really liked that ability to type in my phone number and it would automatically keep track of my rewards I had earned.

From a consumer standpoint, I did not have any issues with this product.

As a customer, I love using loyalty program and love having this app on my phone vs having to get paper cards from vendors. It works well and sometimes send me additional rewards to motivate me to visit vendors again.

sometimes if vendor doesn't log in my purchase, I won't get the credit. Would be great if this can be entered manually via receipt as well.

The fact that one can be rewarded just for visiting a store or restaurant or any other place of business for that matter through five stars integration is always beneficial.

No complaints at this time. Everything is satisfactory.

FiveStars not only helped create and maintain our loyalty program, but they also monitor customer interactions to turn a one time shopper in to a loyal customer. It is very user friendly. Customers use a tablet to enter their information and once they're in the system, we can reward them with coupons and incentives to come back to shop. FiveStars monitors how long a customer has been away from the store and allowed us to target certain messages to those customers who hadn't been in the store in a while. We were able to make our customer count stronger and created a sense of urgency with coupons and promotions. It was also beneficial that we could let customers know about upcoming events. I love that FiveStars wants you to be successful. They would call to check in and give useful advice and tips to continue to grow our business through the loyalty program.

I

Very user friendly software - Customer support is super!
We run 5 registers at one time, and we are easily able to identify customers at the front counter. After a customer has been in once, we can call them by name as soon as they enter their phone number.

We have had multiple customers log in with both their home phone and their cell phone numbers, and it would be nice if there was a way for us to merge those two numbers together into one account without having to contact FiveStars each time this happens. It would also be great if their information could communicate directly with our order entry. It isn't a big inconvenience, but that would remove one extra step at the front counter if we didn't have to make entries manually.

Fivestars is an excellent software that is easy to use and is great for rewarding current clients. You can customize the rewards you give to current clients very easily. The text out feature is also nice to get your current promotions out.

When you sign up for the program they sell you on the business matching (marketing) for people that are on the app and near your business. You can create specials that pop up when people that use the app are near by. The problem is they don't switch on business matching for you unless you sign up 20 new fivestars members a week. I operate a spa that sees a lot of repeat clients and we don't always have 20 new clients a week which makes it very hard to be able to utilize this part of the service. I think smaller businesses should know this before they pay the big price tag for the hardware and service. Or they should find a way to include smaller businesses more effectively.

from a consumer standpoint, very easy to use. tracks points flawlessly.

wasted points. when someone drops out of the program & you've been accumulating points towards a special reward, it is beyond frustrating when they drop the program without notice, leaving the consumer without recourse. providers should provide those with accumulated points sufficient notice to use their points (30 days) before the program is dropped from that location. Supercuts left my spouse & myself with enough points amassed for "free" services when they suddenly (and without notice) no longer had a terminal. when you usually get your hair cut every 6 weeks, notifying customers at the terminal would be pointless, advance notification to customers via email or app when a provider like Supercuts is about to drop, allows us enough time to utilize our points. we spent a lot of money getting to that reward level. we should have a chance to use them instead of having them disappear.

None, it wasn’t even working , i had it for like a year and it never worked properly, so I have no pros for this company, equipment

No idea, I didn’t like anything about it

FiveStars tracks important data, such as customer points, their last day in the store, their first day in the store, PLUS you can add your own notes (for instance, if you know a customer is a "problem customer", that can be noted for any employees). It's super easy for the customers to use, too. All they have to do is type in their number, and they're done on their end.

With FiveStars, you can set up automatic discounts and coupons for customers to receive. This is great, until the customers notice that they receive them regularly after not returning for X amount of days. It can be easily abused by the customers to consistently get free discounts by just waiting a little longer to come in.

Paperless. The offers i can extend to lost customers. And how i can track thier points and visits very easily. They are easy to get ahold of to resolve problems

The network connection and how it goes down. The charge of the tablets doesnt last very long. Sometimes to many points get added to peoples accounts and i which it had a button asking if ur sure before u add those points. Some people are old and technology is hard for them.

That it keeps encouraging repeat customers to come back. You can provide any type of reward for your customers and all the points/ redemptions are customizable. They come out with software updates and those are automatically installed.

Sometimes it can be slow, even when it seems that our internet has good connection. However it's hard to be certain if that's their system or ours.

It's easy to use and our customers like the system. They enjoy knowing they are getting a reward for being loyal to us.

Too expensive for what we are getting out of it. The only reason we keep it is because customers expect a rewards program everywhere they go. They requested it, so we got it. They like it and feel like they are getting something back for being loyal to us. It is really an expense we wish we didn't have. The only thing we do with it is keep up with the points for rewards. Can't afford any other services out of it. We're a small mom and pop. Maybe is better for larger companies with more profit margins.

Rewards programs are an ingenious marketing tool and I think no one does it better than FiveStars. The way users can conveniently "check-in" with their phone number, receive text messages with new offers from FiveStars and earn rewards with points. I really like how mostly local, small business are have offers from FiveStars. It makes it even easier to support them over the large corporate chains, which I enjoy doing.

My only gripe is losing points due to businesses that switch to a new rewards program or those who have gone out of business, I wish there was a way FiveStars would convert points in these scenarios, so that I don't feel like my loyalty to a certain establishment was for nothing.

I love that it helps find nearby places that are a part of five star.

More offers and deals within companies. Maybe a rewards within fivestar.

I really don't like much today. When we first started with them it was awesome. Now, with all the changes (They call them upgrades), it makes it to difficult for our customers to opt-in

Customer support is awful. They always tell you want you want to hear over the phone with ZERO follow ups. They make it WAY to difficult for our customers to opt-in.

When it works, it is easy to use.

There are often connection errors- between device communication AND wifi connection.

What i like about Five Stars was you don’t have to bring any sort of member card. And, points can accumalate too for freebies. If you download the app, you can checkout for most of their good offers

I don’t see any con about this. It is free membership so no cons

I have enjoyed using Fivestars at business where everything is integrated, just be aware not all POS systems work with Fivestars. My salesman lead me to believe mine would become compatible, it never did, stuck in contract.

Software never integrated with our POS system, so every reward had to be logged during the check out procedure causing a log jam at check out during busy days, significantly slowed the transaction being completed in a timely manner. Small return on promos, 2-3 people might come back for promo. At the price that makes it very expensive price for each return customer.