Bench reviews

Customer service is great - our account rep always gets back to us in at most 24 hours and always with helpful answers or information.

I wish tax filing (sales tax and income) was included so I could use Bench for everything.

Very easy implementation - love the human support on closing the books each month.

Not all of my business accounts can be connected via feed (ie intuit payroll), which requires a drag and drop upload each month.

The pros are beside the point because the cons are so overwhelming.

I had Bench do a full year of bookkeeping for my company and consulted them on aspects of the PPP loan program.

I found them shockingly incompetent. Many mistakes. Much flat-out wrong technical information about the PPP program.

They should not represent themselves as PPP experts.

This was super easy to set up and describe exactly what I was using it for. other providers took ages to figure out how to integrate my Amazon sales but Bench just got it!

The pricing was a bit on the higher side especially the catch up accounting that ended up being a large lumpsum in my case!

I like how simple it was to connect my bank accounts as well as third party payors (eg. paypal, stripe). The interface is intuitive to navigate and uploading receipts using my custom email is a nifty trick!

I wish linking to Bench Tax or having some sort of tax center was a bit more seamless.

Bench has changed our business for the better! Having all of our books from month to month in one place is GAME changing! My favorite part is the real time look at the health of our business because our books are now done monthly. I can be confident that we'll never be behind! Which helps us make better business decisions!

When I was first new to Bench and terms like "balance sheet" and "profit and loss" I wished there was a hover by where you click on them at the top that gave a quick description of what each meant.

I love that I can finally focus on what I do best. Customer service is friendly and answers all questions in a timely manner.

An online chat would be great for faster response. Since I don’t want to be on this platform very often, when I am, I’d like answers quickly.

Using bench takes bookkeeping tasks off my plate, giving me more time to focus on more important areas to grow my business.

I am not able to get quite as granular with monthly reports as I was doing my own books with Quickbooks, but the bookkeepers are very helpful with providing info when requested.

Very Easy To Use. Has many features & functionality.

I can't think of any. Very thorough for my particular needs.

I run a small business and dont have the or energy run my books, let alone even know how to do it. Bench.co offers a service that is both reliable and affordable. They are also very timely with reminders, reports and other points of contact.

Ive had a few snags with customer service but anytime something has gone of course, they apologized worked diligently to fix it. Is that what really matters?

I like that the online interface is user friendly, albeit a little glitchy.

Software is glitchy and could use a bit of tweaking in order to ensure that it is more effective.

It’s easy to set up and use, semi affordable

I would like to see mileage tracking and the ability to move items to a category myself

Bench has done a great job of placing most items one would require into a dashboard that makes the bookkeeping experience simple. Customer service at Bench is by far the best in the market! Staff at the company truly believe in the product and provide the end user with an exceptional experience each and every call.

Platform errors and the lack of additional features.

Bench is an amazing product that is in the cloud. I love that i can access my books from anywhere on the go and get a snapshot of how the company is doing week to week.

There are no cons at this point. I wish they started an accounting arm that tied to bench since their product is so awesome!

Extremely professional bookkeepers, easy to use user interface and 100% hands-free. They even have auto-linked bank accounts to pull your bank statements so you don't have to manually send receipts and statements. You can view your dashboard anytime and see live updates on your balance sheet. My CPA loves their books as well.

Sometimes the connection might be off and I'll have to upload documents anyways, and they'll still need my input for returning vendors/suppliers.

Bench.co has literally changed the way I operate my organization & school. Whereas in the past we'd have to wait, and work around local accountants who had 100's of clients in queue, Bench allows me the convenience and access to my virtual accountant 24/7 online and poignantly clear on all aspects of bookkeeping.

As with all software based services, sometimes Bench can lag in their monthly accounts at the beginning of the new year. This is a very minor inconvenience to the overall experience.

We all know that transitioning from the "idea" stage of a side gig to a real independent consultancy can be tricky. Without the right mentorship or support for small businesses, many are under the impression they don't need a bookkeeper. If I had known then what I know now, it could have saved me thousands of dollars and time which is priceless to time-scarce bootstrappers with multiple streams of income. I also like that Bench.co works closely with FreshBooks so when I need help I hear from both teams when needed. It's not just the AI in software, it's the EQ and human relationships that make it all come together. Bench.com are definitely real humans which I loved!

A real struggle bootstrappers have is time. Therefore, it was a near emotional crisis to embrace I had to go into my documents like a surgeon to know every weird detail of each expense which is time-consuming as the names may slightly differ from the actual purchase.

What I love the most is the customer service. Despite this being a "bookkeeping software/tool", you get a dedicated accountant. Executives are so responsive. Every time I have a question, I get a response that same day. The platform is also easy to use, and the interface makes it really easy to upload documents, download reports, etc. Really recommend!

One small issue is the capabilities. If you have highly complex bookkeeping needs (a unique situation or business model), this may not work for you. This doesn't matter for 99% of businesses.

The Bench team was there every step to explain what the software did, how to use it and what they need from me. I am super busy so I needed hand holding and that's exactly what the bench team did.

I had to do some of the integrations manually, such as sending over bank statements, but I would to have had to do this with a regular bookeeper anyway.

Bench isn't a software. It's a team of people USING a dedicated software platform to help you manage your books. This has made all the difference for me in my business. Other accounting programs didn't teach me how to manage my books or read my monthly reports. My dedicated Bench bookkeeper answers my questions, provides me resources and is a partner in helping me understand my business finances to make better decisions.

If you are a small business owner who is great with customers, but bad with books...this is your solution. Stop trying to figure it all out yourself. Call Bench and get a dedicated human to help you out! You won't be disappointed!

After being on such robust software platform, I miss some of the bells and whistles those packages came with. But, Bench doesn't need all that. It's intuitive and focuses on the financial reports you need to make the best decisions for your business. You may have to look outside the platform to track some of your KPI's.

The accounting team took our records for the past three years and was able to give us clear understanding of the numbers to move forward with confidence.

Overall experience has been excellent, even when I am overwhelmed with the numbers, the professionalism of the staff is calming and clear.

The support team is really helpful and are quick to respond. They’ve allowed me to focus on running a business and no longer have to focus on the accounting portions of my business.

The only thing I don’t like is the bank integrations. They don’t have all the banks or even if tech companies like cash app or venmo.

1. Easy to use
2. Does not take too much time
3. Affordable

There are no cons. I love this product and all that if offers.

You read a lot of these same reviews, "Bench took me out of spreadsheets and saved me hours a month." It's because it's true. As a founder, the more I can delegate, the better chance at success moving forward I have. With Bench, I've unplugged the accounting from my daily / weekly / and let the pros do their thing. I have been able to focus on other parts of the business and that is invaluable.

I honestly don't have complaints about the software. I enjoy it and recommend it, it's made my life easier.

I like that its very plug and play and they literally do everything for you.

I haven't come across anything that I dislike really.