Bench reviews

Customer service is great - our account rep always gets back to us in at most 24 hours and always with helpful answers or information.

I wish tax filing (sales tax and income) was included so I could use Bench for everything.

Very easy implementation - love the human support on closing the books each month.

Not all of my business accounts can be connected via feed (ie intuit payroll), which requires a drag and drop upload each month.

The dashboard chat and customer call scheduling were pretty responsive.

a bit clunky moving from bookkeeping to tax platforms and not knowing which chat/communication to use when customer support tells you to check your messages.

This was super easy to set up and describe exactly what I was using it for. other providers took ages to figure out how to integrate my Amazon sales but Bench just got it!

The pricing was a bit on the higher side especially the catch up accounting that ended up being a large lumpsum in my case!

I like how simple it was to connect my bank accounts as well as third party payors (eg. paypal, stripe). The interface is intuitive to navigate and uploading receipts using my custom email is a nifty trick!

I wish linking to Bench Tax or having some sort of tax center was a bit more seamless.

It seemed like it was going to be easy and helpful but that is not the case

It's impossible to talk to support, they didn't file any returns for us even though we have paid them for 3 years. Customer support is rude and non-responsive. I would trust them with anything.

Bench has changed our business for the better! Having all of our books from month to month in one place is GAME changing! My favorite part is the real time look at the health of our business because our books are now done monthly. I can be confident that we'll never be behind! Which helps us make better business decisions!

When I was first new to Bench and terms like "balance sheet" and "profit and loss" I wished there was a hover by where you click on them at the top that gave a quick description of what each meant.

I love how user friendly the software is. Everything is easy to upload and the team is able to communicate with you and ask for documents or ask questions.

I have no complaints about any aspect of the software. Very satisfied overall.

I love that I can finally focus on what I do best. Customer service is friendly and answers all questions in a timely manner.

An online chat would be great for faster response. Since I don’t want to be on this platform very often, when I am, I’d like answers quickly.

I run a small business and dont have the or energy run my books, let alone even know how to do it. Bench.co offers a service that is both reliable and affordable. They are also very timely with reminders, reports and other points of contact.

Ive had a few snags with customer service but anytime something has gone of course, they apologized worked diligently to fix it. Is that what really matters?

Offloading expense tracking was a massive weight off of my shoulders. I now have more time to lead my small team and know that my accounting is in good hands - if there is ever a question or discrepancy they reach out immediately.

Honestly the price. I wish it were significantly cheaper. Much of the expense tracking is already done through freshbooks, other financial input apps have APIs for the Bench team to use as well - so I don’t think the limited personal interactions (which is not a detriment-the less I can talk to accountants the better) warrants the steep price tag.

It’s easy to set up and use, semi affordable

I would like to see mileage tracking and the ability to move items to a category myself

Bench has done a great job of placing most items one would require into a dashboard that makes the bookkeeping experience simple. Customer service at Bench is by far the best in the market! Staff at the company truly believe in the product and provide the end user with an exceptional experience each and every call.

Platform errors and the lack of additional features.

The platform is intuitive and easy to use. You speak directly with the individual managing your account, which is nice for continuity. Any discrepancies are easily adjusted or annotated. It exports to multiple file types for integration with other platforms. It links with your accounts so you don't have to manually input everything. AND THEIR TEAM ACTUALLY CARES ABOUT YOU, which is a breath of fresh air.

Sometimes there are functionality issues with linked accounts, but usually it is because of the security protocols of the bank or account.

Extremely professional bookkeepers, easy to use user interface and 100% hands-free. They even have auto-linked bank accounts to pull your bank statements so you don't have to manually send receipts and statements. You can view your dashboard anytime and see live updates on your balance sheet. My CPA loves their books as well.

Sometimes the connection might be off and I'll have to upload documents anyways, and they'll still need my input for returning vendors/suppliers.

Prior to Bench, we used Quickbooks, and it was lifesaver! We had no idea how to use Quickbooks for bookkeeping and Bench made it easy for us. There was low setup involved and their dashboard was amazing.

As our company grew, we needed more information in our financial statements. At the time, there was low customization with Bench, and we couldn't add or change things in regards to our Profit and Loss statement. Also, at the time, they only did cash based accounting.

I love the ease of use. The portal is easy to get around in and I always have someone to answer my questions.

I would like to have a little more interaction as to tax planning. I understand that it doesnt necessarily fall under bookkeeping. But I would like to be able to have some sort of review.

Simply put, Bench took a headache away and made managing my bookkeeping easy and seamless. It also encourages me to be more aware of receivables and expenses + I really appreciate that I can check my books at any time, day or night. The overall look of the site is clean and approachable, and the interface is simple.

A few times my bank accounts have come "unlinked" somehow and I've had to go back in and link them.

Value. They provide services like a personal bookkeeping company. Very helpful and quick response.

Nothing comes to mind. We've been very happy with it.

Nothing food to say honestly. Never got it off the ground. When I asked for a refund it was a hassle

If you look around and have your ducks in a row you will find these people are price gouging businesses and their pricing tactics are horribly unfair to the prospective customer. My best advice is RUN FAR FAR AWAY!

The reporting tools are very clear.
Very easy to upload new documents

Time to prepare full report of prior month takes a few weeks. Certain expenses are repetitively miscategorized.

After months of frustration with our old software, we switched to Bench and have been so happy. It is easy to use, painless, and so convenient.

So far I am completely happy, no cons yet!

The interface is clean and easy. Submitting expenses is easy and in most cases automated. My team, led by customer rep, is very responsive.

The only thing and I'm splitting hairs is that for more detailed ecommerce analytics, I need to either go to my ecommerce platform and/or pull other data for company performance. It would be helpful to be in one place. But that's a tall order for the great Bench price.

I love the ease and overall design of the software, and being able to switch between viewing the entire year, and each month. It helps me understand my financials in one glance, all in one place. It makes P&L reports infinitely more comprehensible, and they’re always completed promptly.

I have almost no complaints. My issues have been with smaller banks making it difficult to link accounts to Bench, but this is less about Bench, and more about the banks’ software.

I love the fact I can do my work and not worry about keeping track of all purchases and so forth.

I wish it had a feature to keep track of my estimated taxes.