NetDispatcher reviews

NetDispatcher

Automating your Business for more sales and efficiencies.

3.2/5 (5 review)
Blake M.
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Never got off the ground - buggy software full of 'custom service charges'

Dagelijks 1-5 maanden lang gebruikt
Beoordeeld op 1-11-2016
Bron van de reviewer: SoftwareAdvice

-The layout of the system is extraordinarily difficult to navigate. There is no central location for customer profiles and job info which makes finding, creating and editing job or billing info for a customer a very convoluted process.
-Beware that “Users” on this system is virtually all employees, not just the crew foreman who actually uses and logs into the software. They don’t make that clear until you have already signed up.
-DO NOT sign their 12 month contract. After 9 months of bleeding out and doing their job of debugging for them they are sending us to collections over an early contract cancellation.
-They promised new development and functionality such as inventory functions that they never released
-The reports are practically useless. They make it looks easy to make your own reports but anything more than the simplest report is a major task. During the sales process they told me they could handle my reports no problem but after the fact quoted $$$$ in special programming costs.

I could go on and on about the insane amount of limitations and issues with this system. It was like a game of whack-a-mole with all of the issues. Fixing one problem just seemed to lead to another. The guys working in the company are nice enough but they are in over their head, and they overpromise what the system is capable of. Don’t get fooled, this software has a long way to go and will only cost you a ton of money and lost hair.

Pluspunten

if it worked properly the feature set seems nice

Minpunten

- reports are VERY basic
- extra fees
- didn't function for us

Scoreverdeling

Prijs-kwaliteitverhouding
Gebruiksgemak
Klantenondersteuning

Waarschijnlijkheid van aanbeveling

0.0/10
Aldo M.
Vertalen met Google

NET DISPATCHER

Dagelijks 1-5 maanden lang gebruikt
Beoordeeld op 8-12-2016
Bron van de reviewer: SoftwareAdvice

very nice software, easy to use and useful for day to day activities.

Pluspunten

user friendly

Minpunten

costly

Scoreverdeling

Prijs-kwaliteitverhouding
Gebruiksgemak
Klantenondersteuning

Waarschijnlijkheid van aanbeveling

8.0/10
Raymond H.
Vertalen met Google

Top-notch dispatch software

Beoordeeld op 23-1-2015
Bron van de reviewer: Capterra

Easy to use and very cost effective with no long term commitment. I was a new user with Net Dispatcher and became very proficient in a very short time frame due to the ease of use.
Despite that, it's a very powerful and effective tool for managing the fleet of vehicles and the service jobs they perform day in and day out.

Scoreverdeling

Gebruiksgemak
Klantenondersteuning

Dallas M.
Vertalen met Google

Required to prepay, They did not deliver and no refund

Anders 1-5 maanden lang gebruikt
Beoordeeld op 23-7-2017
Bron van de reviewer: SoftwareAdvice

They have ignored ALL requests for any sort of reimbursement. I could not use their software.

Pluspunten

Looks great and there is no shortage of YouTube videos. The person I spoke to from Houston was very friendly.

Minpunten

They promised it would do what I was asking for. After prepayment and them taking months over their timeline I learn it can NOT do what they said.

Scoreverdeling

Prijs-kwaliteitverhouding
Gebruiksgemak

Mitch H.
Vertalen met Google

NetDispatcher

Beoordeeld op 23-1-2015
Bron van de reviewer: Capterra

Aids in crew management and billing turnaround time.

Scoreverdeling

Gebruiksgemak
Klantenondersteuning