-The layout of the system is extraordinarily difficult to navigate. There is no central location for customer profiles and job info which makes finding, creating and editing job or billing info for a customer a very convoluted process.
-Beware that “Users” on this system is virtually all employees, not just the crew foreman who actually uses and logs into the software. They don’t make that clear until you have already signed up.
-DO NOT sign their 12 month contract. After 9 months of bleeding out and doing their job of debugging for them they are sending us to collections over an early contract cancellation.
-They promised new development and functionality such as inventory functions that they never released
-The reports are practically useless. They make it looks easy to make your own reports but anything more than the simplest report is a major task. During the sales process they told me they could handle my reports no problem but after the fact quoted $$$$ in special programming costs.
I could go on and on about the insane amount of limitations and issues with this system. It was like a game of whack-a-mole with all of the issues. Fixing one problem just seemed to lead to another. The guys working in the company are nice enough but they are in over their head, and they overpromise what the system is capable of. Don’t get fooled, this software has a long way to go and will only cost you a ton of money and lost hair.
if it worked properly the feature set seems nice
- reports are VERY basic
- extra fees
- didn't function for us
very nice software, easy to use and useful for day to day activities.
Easy to use and very cost effective with no long term commitment. I was a new user with Net Dispatcher and became very proficient in a very short time frame due to the ease of use.
Despite that, it's a very powerful and effective tool for managing the fleet of vehicles and the service jobs they perform day in and day out.
They have ignored ALL requests for any sort of reimbursement. I could not use their software.
Looks great and there is no shortage of YouTube videos. The person I spoke to from Houston was very friendly.
They promised it would do what I was asking for. After prepayment and them taking months over their timeline I learn it can NOT do what they said.
Aids in crew management and billing turnaround time.