ServiceBox reviews

Hi and thanks for your feedback. We appreciate you taking the time to share your experience with ServiceBox.
I am sorry to hear that you have had some trouble with uploading photos sometimes, this shouldn't be happening. We would appreciate that if it happens that you let our support team know by using the feedback option when you are in the system. Here you can also attach the photo so our team can see what would be causing it to fail or not upload.
As well, if you could use the feedback option to let us know which menus you think we could make more user friendly that would be great.
Thank you again for your input and we hope you have a wonderful day!
Your ServiceBox Team

Hi Odale, thanks for giving us the review. It may surprise you to know we actually CAN create a report template for you that pushes information out to you by email. You can request this add-on feature through our support team, at [email protected].

Thanks Adam we really appreciate it. Glad it's working for you.

Thanks for this review Justin. Good to know about the small font...are you referring to the mobile app or the desktop version? We appreciate your business, feel free to submit feedback on our Feature Request page...our developers are always keeping an eye on customer feedback there as they make upgrades.

Also, I noticed you gave us 0 stars for customer service and value for money...that surprised me bc we usually score high in those categories. If you have specific concerns please submit those using the Help button on your ServiceBox desktop so we can make things right! Have a great week.

Hi Claudette. You're right that ServiceBox isn't designed as a point-of-sale software...we're a CRM for scheduling, tracking and invoicing new work. We connect well to accounting programs for easy transfer, but we're not a standalone accounting software ourselves...our invoices are always attached to a work order.

Having said that, it's an interesting ask to create a standalone invoice option for point-of-sale purchases, where companies are already using our product for other things. I see how that could benefit you. I believe our customer success specialist has spoken with you about this (or so I'm told) and I encourage you to add this idea to our Feature Request page if you haven't already. Thanks for the review.

Thanks for taking the time to review us Gail, we appreciate of the positive feedback.

I spoke to our customer success team about the pricing issue, and they said it would be good to go over your settings with one of our experts. Changing the prices of items, either in inventory, or as a materials add-on to the invoice, should be a fairly simple procedure for anyone with the correct permissions, and those changes will definitely stick.

Please submit a ticket using the "help" button on your SB desktop, and if you like, ask specifically for Scott, who I also spoke with today. We would love to help you resolve this.

We really appreciate this Nat thank you, and we're so glad that the work order and timesheet functionalities fit your needs.

Hi Garrick, thanks so much for the review. I'm glad ServiceBox is working for you. But I'm concerned to hear that support has taken its time to respond to you, because quick support responses are a core company value, and that's not a criticism we hear very often. I'll send you a copy of this response privately through Capterra so you can email me directly about specific concerns.

Hi Connor, thanks for this helpful review. You're correct that the mobile app is a purely online app, but I'm happy to tell you that developing an offline version is on our list of development "to dos".

An ability to collapse work orders seems like common sense so thank you for that...would you be willing to make that suggestion on our Feature Update page? I'll also mention it to our development team, but when a customer formally suggests the feature on the request page, and gets a few upvotes, it can speed up the process.

Have a great week, and thanks for using ServiceBox.

Hi Dave. This is an especially troubling review for us, as the experience you're describing flies in the face of our core company values and touches on areas that most customers report as our greatest strength (i.e. onboarding). We take your initial set-up and employee training seriously, so we want to get to the bottom of your situation. Please contact support immediately through the Help button on your ServiceBox UI. They've been alerted to your situation and are waiting for your message.

Hi Kelsey,
Thank you for taking the time to submit your review for ServiceBox.
Your comments, both pros and cons, are much appreciated as it lets us know we are doing a great job but you have provided some great feedback for how we can improve things.
When it comes to prompting changes to be saved and searching I have passed the notes along to our development team so that they can consider these items as they work on the system.
When it comes to payments, there are some automation items that we can set up that might help you with this. I will take some time to review your account and then give you a call to discuss how we may be able to implement these for you.
Hope you have a great day and look forward to connecting with you soon!
Your ServiceBox Team

Hi Matt,
Thank you for the great review! Our team here at ServiceBox are very happy to hear that you and your company are finding ease with the creation of tickets, and access to site details in order to get the job done.
Our Inventory ability has been one of our newest additions to our product, our monthly newsletter gives out the information of new releases and updates in our tech, but we're not finished with the inventory yet. Our developers are working hard to expand the capability of inventory as our next phase. If you have any other suggestions or an issue arrises, please do not hesitate to click the feedback button on the bottom of your ServiceBox page and our team will get right on it.
Have a wonderful day,
Your ServiceBox Team

Hi Luke,
Great to hear that ServiceBox has been incredibly valuable to your and your business.
As a company we have grown a great deal in the past couple of years and with that our features and offerings have too. We have also made changes to how our upgrades will happen as our team recognized we could do better based on feedback from customers like you and we are happy to see that you have recognized it has improved.
We look forward to continuing to work with you and your team.
Have a great day!
Your ServiceBox Team

Hi Scott,
Thanks for taking the time to give us a review. We are always appreciative of the time you take to let others know how ServiceBox has helped your business.
We are committed to building our product and thank you for your patience the last few months as we have made numerous upgrades and we believe that going forward you should not have any issues with these upgrades. As a company we have grown tremendously and these upgrades were necessary to provide the best service to your company.
Thanks again for your time in completing this review.
Your ServiceBox Team

Hi Gero,
Thank you for taking the time to review ServiceBox and we are happy that you have been able to see the improvements that our developers are constantly doing to make it work even better!
We would be interested in clarifying and getting some additional information from you on how we can make it easier to find the answers for you in one area. If you would let us know how we can do that it would be most appreciated.
Thanks,
Your ServiceBox Team

Hi Clayton,
Thanks for taking the time to share your experience with us here. We are happy to hear that the system has been working well for you while using our timesheets and notes features.
Our team has recently finished an update to improve our material search. We want to make your experience with us at ServiceBox the best it can be, anytime you are having issues with ServiceBox please contact us at our help desk. Our team will do everything they can in order to improve your experience. If you need anything feel free to contact us.
I look forward to connecting with you shortly.
Have a great day!
Your ServiceBox Team