ShippingEasy reviews

I run 2 distinct Shopify stores and my amazon marketplace, all from my single dashboard. We ship many thousands of packages domestically and internationally using UPS, DHL and USPS. I've personally used Shipping Easy every single work day since I signed up 6 years ago! I'm so impressed with how they have grown while continuing to put their customers first. I simply can't imagine starting an e-commerce business without them.

Ha! Must be a trick question! So trick answer. Honestly, over the years any shortcomings or hiccups that I've pointed out have been quickly and thoughtfully resolved.

ShippingEasy has provided all the features and resources we need to grow our business efficiently.

It would be helpful to add features that can more efficiently handle orders that need to be re-shipped after issues such as 'returned to sender', damage, or fulfillment errors. This would mean having the option to automatically send notifications to customers and update orders in Shopify.

Clean design, runs fast, overall offered more than our last software, offered a pretty good introductory discount at the time, easily synced with 3 of our sales avenues at first, customer service is usually pretty fast to respond when contacted

There is at times disconnect with the different stores leading to problems we did not have with another service. I do not always know where the break down is, but shippingeasy won't always connect with eBay or our website. There were unexplained orders that were not ours for items we have never sold that showed up in our shippingeasy account more than once. I have not noticed development of shippingeasy since we first started using. There is a forum page to request development and features, and I do not believe there is any customer requested development done. I would like to know that something "in the pipeline" or "in progress" is actually progressing at all and not simply lip service.

Easy to use.
Easy to get customer service and technical help.
[SENSITIVE CONTENT HIDDEN] helped me with email marketing.. really made it work.

I have nothing to note that can be improved.

I love that it is user friendly and Shipping Easy strives to ensure its users have the access to help when needed. Super prompt and efficient.

I am not a techy person so sometimes I dont always know how to fix an issue, HOWEVER the chat feature is amazing for this!

They are making upgrades and enhancements that actual improve the software and save me time. It’s apparent that they care and know first hand what I need as a business.

Nothing. I really can’t think of one con.

quick and easy to use daily, great compatibility

A bit of a learning curve, not the cheapest software there is

I love that its integrated with Lularoe and Bless making it easy to ship.

Tax info was hard to find on my own, but thanks to [SENSITIVE CONTENT HIDDEN], in a few minutes he had it figured out and I was able to print.

Co reps did whatever it took to get me running. Had a printing issue today, and [SENSITIVE CONTENT HIDDEN] did a great job getting me back in business.

I wish it worked better on Zebra printers with a Mac.

It integrates with my business software and automatically pulls in my customer's information.

I don't have any complaints about Shipping Easy.

If your company ships around 2,000-3,000 packages monthly, this is the software for you.

The reports section could be a bit confusing. I wish there were a few more features.

As it names states, shipping is very easy with this App. I have been using it since 2014 in a BigCommerce Store with no issues, to ship domestically and internationally using mostly USPS, FedEx and APC. For a very reasonable monthly fee you can connect unlimited stores, so selling through multiple channels becomes a breeze. I have Amazon, eBay and the BigCommerce store all funneled through ShippingEasy and it makes shipping very trouble-free as it syncs everything.

I could not find use for their inventory manage feature, but I can not say it is good or bad, it just did no service for the style of stores and sales I have.n

What I love most about this program is Everything! Not only does it send our customers shipment notification emails with tracking numbers but you can set up a variety of automated emails for every possible need. Having been in business for over 20 years I have used many different shipping programs, nothing has ever come close to the abilities of what Shipping Easy can do. Since this program has all of your order data it gives you so many options to reach back out to customers. Each day I discover some other feature I am not using that I should be taking advantage of. If I am ever uncertain how something could benefit me or how to set something up their support staff is the best of the best! So Amazing! You can set up numerous stores with infinite ways to reach out to your customers to increase sales. There is simply no other option for us. Shipping Easy makes our job easier, it cuts down on shipping mistakes and saves us time, energy, and money.

The only negative that I have found in 10 months of using Shipping Easy is that you cannot create forms to capture email addresses for those customers that wish to receive newsletters. Currently I do still pay another company that has built in forms on my website making it super easy to capture email addresses. On the bright side, because it does have the ability to send emails to anyone that has placed an order, it does not matter if they signed up, I can still send them an email.

Not only does the ShippingEASY program make shipping anything from your location EASY, their customer service is superior. They make everything super easy, with their friendly knowledgeable staff. Every time I call, I am greeted by a friendly professional who is ALWAYS able to answer every question I have. Not one time has a representative said "I don't know", if they didn't know the answer right away (which is rare), they knew someone who could help or we worked together to figure out the issue. The two friendliest, most helpful representatives I have had the pleasure of working with are [SENSITIVE CONTENT HIDDEN] and [SENSITIVE CONTENT HIDDEN]. They are both incredible helpful, knowledgeable, and friendly. They are TRULY SUPERIOR. I would be happy to recommend ShippingEasy to anyone who is in need of a shipping program.

There is nothing about ShippingEasy that makes our shipping process anything less than EASY. There is no downside, and their staff is wonderful.

Easy setup and use played a major factor in selecting this product for our customer to use on their website. They were able to hit the ground running once we showed them basics.

As of right now there have not been any issues with this product from our client.

Very easy to use and manage all your shipping labels and orders. The great thing is you can filter orders by SKUs. You can manage all your orders from different platforms integrated with ShippingEasy and manage everything in one platform.

There is nothing we have come across as a flaw but managing loss/stolen claims is a painful process specifically when trying to get support from the platform for third-party billers.

Shipping easy is the superior backend shipping system for your business. The ease of use is top notch, and it's easy to train others on the system.

Nothing, They are very responsive to any customer service related request we have had. All software has issues, but shippingeasy always fixes them quickly.

The speed and ease of using all the program components, up to and including individualized help to solve any problems.

Offline options would be wonderful for times internet access is not possible

The Customer Service is at least 50% of why I love this software. But I also love how simple and clean the design of the program is. It has everything that I need for shipping, without being too overwhelming. I also love the level of communication the site offers with its alert system. It makes me feel quite confident that the software is constantly being cared for.

It would be nice if Shipping Easy could offer Express Shipping for all of the Flate Rate packages sizes USPS offers, instead of just the Flat Rate Padded Envelopes.

The ease of identifying the most economical method to ship items - USPS, UPS, Fed-Ex. They also offer the ability to access all previous customers via the Marketing segment.

I can't rearrange the icons at the top of my dashboard. Maybe the price....It would be great to have this service for free, but they earn their fees!!

It's fairly simple to set up and implement, but the most benefit comes from their customer service. They've assisted me with any issue that came up on setup, even so far as to troubleshooting hardware from another company. Customer service is key!

It can be technically difficult initially to set up, but as long as you call or use the great chat feature to ask for assistance, customer service will get it fixed in no time. In my case, they asked for permission to "control" my desktop and did the setup for me.

This is actually a great software but this review is specifically for [SENSITIVE CONTENT HIDDEN] customer service this morning. He was absolutely great and really appreciate his quick response. This software is almost perfect, it really is, I like the marketing platform, the notes for customers, and the ease of use for labels.

Ya'all need to fix the issue with captures that go over night not pulling through. Also the inventory needs to be more robust and manage ALL inventory in your store not just previous orders that have been placed. UPC's also need to pull through, not everyone manages by SKU.

Shipping Easy is such a simple platform for my shipping needs. I LOVE that it integrates automatically and autogenerates labels the second someone pays. But honestly, the # 1 reason I love Shipping Easy is because I'm not tech savvy at all and their customer service is incredible. I can't even count the # of times I've used their live chat, and the problem is fixed in a matter of second/minutes every time. I LOVE this company.

It's a learning curve for us non techy people in the beginning for sure. But their customer service makes that bearable.

It's very easy to navigate, you can work from anywhere.

I would love to see an app or have it easier to you use on your phone.

Simple layout makes it easy to use. Flexible with useful options. Information can easily be edited and corrected between original input and final payment - this especially useful when formatting address details for international shipments. Always MUCH easier to input and operate than the websites at USPS and Canada Post

Only slight nuisance factor is the layout when entering a name and then having to insert the email address before the mailing address- so two "copy & paste" motions are needed at input.
One efficiency suggestion would be for the zip code/postal code to be entered first and using software such as "address doctor" to confirm and verify the standard street address.