Zoho Desk reviews

I use Zoho desk for submitting tickets and receiving tickets which has really changed the way my company and myself takes on tickets from our customers. It really gives the customer a hassle-free experience of following up by just providing them complete visibility to their ticket status with real time communication options.

The only thing I would say to dislike is limited options to notify help desk teams with status on tickets and also not much of customization.

The ticketing system is user-friendly and the automation features save tons of time.

Integration with other Zoho products could be smoother, and the reporting features could be more robust.

In my line of business the returning customers is very important and that why is important to keep them happy and respond to their issues as fast as we can. Zoho Desk integrates with ease with other Zoho Apps and make it a great deal, all the data about the customers can be acceded easily. The system is simple and intuitive and all my colleagues use it with ease, even the older non tech ones.

We have experienced slow loading some time ago, didn't happened again but it was very annoying (was not from the internet connection).

I like the customization of the system, creation of workflows, and automation

I would like the function to be included natively to close a ticket permanently after a specific number of days.Since one of the deficiencies is that I have clients who sometimes respond to emails from a few months ago and the ticket is reopened, there is an option to open a new ticket based on that type of responses but it is only with the highest subscription which is the enterprise and my subscription is the standard one.

Zohodesk helps us to effectively communicate with our customers in several ways:- It enables us to create effective create quote forms with automatic payment options attached. This works in the way that when a client requests a free quote. We usually include a payment option at the bottom of the quote that will permit the client to directly make their payment (PayPal and Stripe) after quote acceptance. We also urge them to quickly sign and agree to our business terms before payment is initiated.-We use it to create automatic recurring payments based on the contract type with the client.- It also helps to manage support tickets and follow up with any issues our clients might be facing.The most fascinating part of it is that ZohoDesk handles everything internally

Even though the free version is limited, but yet, we still get the best out of it. It's not a bad deal.

Zoho is priced accordingly, it's not too expensive and it does have a variety of other/supporting services to compliment the full all one system.

Unfortunately the system was not user friendly, company users spent too much time trying to figure out the system and gave up in using it.

It's very simple to use and has heaps of powerful features

There are missing "complex workflows" that would make our teams life easier

Powerful help desk software that's affordable and customizable. Feature-rich with excellent automation and a strong focus on value.

Zoho Desk's interface can feel cluttered. The mobile app has limitations, and the free plan is restrictive. These factors slightly hinder an otherwise strong help desk solution.

Zoho desk is very Flexible and reliable. Its very well designed with ease of integration. Its very easy to communicate with this and acts as centralized tool in the organization. We have automated a lot of tasks with this software

Its not very easy for new beginners to learn and use and the users need to be trained well. The tool gives a lot of notifications with no regards to what are essential for a particular function.

The basic view, the volume of incoming tickets it supports, the fact that it does not have problems/bugs/downtime.

The customization of the ticket layouts and of the reporting could be improved.

It enables seamless communication and engagement with our customers via live chat in multiple communication channels.Zoho Desk integrates better with many applications that I already use in our organization.It is possible for our web visitors to ask and receive responses quickly with Zoho Desk.It increases customer satisfaction.

I'm yet to encounter anything unpleasant with Zoho Desk as it streamlines customer service operations.

The ticketing feature is the one I use in my day job

I am happy with all features in Zoho Desk

What I like most about the Zoho Desk are the total capabilites it has available to users. From CRM, support, campaigns, tracking, etc. It is very diverse.

What I liked least about Zoho Desk is how frustrating the UI is to work with. I am used to working with simpler applications and Zoho was a bit of a learning curve to me.

Setting up the app was very easy an fast. It has a clean UI and everybody had no trouble learning how to use it. Is really fast, having 3000+ customers is not easy, every 5 minutes one needs support and Zoho Desk really make the support team a easy job.

There are some very small things but does not worth mentioning because they are far from a deal breaker. Other will not even notice them.

I would first like to appreciate the most beautiful and fully designed dashboard, everything is crystal clear. Very simple to set up and use. Zoho Desk is customizable to your liking, this means it works for you, and you are certain of desirable results. The software is fairly priced, saves money. Customer care is a 10/10, very responsive and informative. It intergrates well with other Zoho products I use and this simplifies my work. Free version is a brilliant idea, I used this before and now I use the paid version. Tracking tickets and agents has never been this easy, I do this from the dashboard without any struggle

Zoho Desk is the best worldwide, none of the competitors beats this brilliant software. Kudos team

Zoho desk has been a critical part of our company by helping us stay on top of customer issues and tracking statuses.

Customizable organizational options would be helpful.

This is the perfect suite for supporting clients, with multiple integrations for chat, CRM, and other communication channels.

In the customer section, segments are needed for criteria with domain email or business or home clients.

It's feature rich and integrates well with the other zoho products

UI & UX could use a bit of work but in general it's quite good

Admin system is solid, but not the easiest to learn. Great features once you get it

Difficult permissions management and it takes a long time to get off the ground with understanding how to customize

Easily adaptive tool. It can easily be integrated with other softwares that I use. Nevertheless, launching was such an easy task and productivity has risen beyond my expectations. I find Zoho quite user friendly and quick.

Always moving a step each day is my goal as a founder and I embrace Zoho Desk for smarter and progressively growing customers experience.

Ease of use and range of features for remote access

Can sometimes feel quite clunky and take time to load

Ticket customization and best automation tools to respond customers. The UI interface is very easy to use. Customer service is the best in class as they come up with resolution very fast.

Tracking of customer complain is easy, email, live chat. SMS are the best features available in this tools.

No major dislike, but in free plan we are not able to use full features.