Zoho Desk reviews
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2178 reviews
- Sector: Ziekenhuis- en gezondheidszorgbranche
- Bedrijfsgrootte: 5.001-10.000 werknemers
- Dagelijks 1+ jaar lang gebruikt
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Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
For managing tickets and tasks, Zoho Desk provides all I need
Beoordeeld op 2-8-2023
Maintain the things we offer by attending to the routine upkeep tasks that clients email us about....
Maintain the things we offer by attending to the routine upkeep tasks that clients email us about. Provide a formal record of the work completed, and check to see that our employees are following through.
Pluspunten
Setup and use are breezes. Whenever a new customer is added, a ticket is created and an email is sent to our staff. To stay on top of things at work, a dashboard is invaluable.
Minpunten
Zoho Desk can do the job, but it lacks the sophistication of other Service Desk software. The SaaS model requires you to take into account that the product's degree of customizability can be limiting at times.
- Sector: Computer- en netwerkbeveiliging
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 2+ jaar lang gebruikt
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Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
a very useful tool for organizations and MSP teams
Beoordeeld op 27-9-2023
In general terms, a very good experience, a tool that makes our work much easier by optimizing...
In general terms, a very good experience, a tool that makes our work much easier by optimizing procedures.
Pluspunten
I like the customization of the system, creation of workflows, and automation
Minpunten
I would like the function to be included natively to close a ticket permanently after a specific number of days.Since one of the deficiencies is that I have clients who sometimes respond to emails from a few months ago and the ticket is reopened, there is an option to open a new ticket based on that type of responses but it is only with the highest subscription which is the enterprise and my subscription is the standard one.
Redenen om over te stappen op Zoho Desk
ease of use, is located in the cloud and integrates with our other zoho tools (CRM/Campaigns, etc.)- Sector: Computersoftware
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 1-5 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 1.0 /10
Zoho review
Beoordeeld op 30-11-2023
Pluspunten
Zoho is priced accordingly, it's not too expensive and it does have a variety of other/supporting services to compliment the full all one system.
Minpunten
Unfortunately the system was not user friendly, company users spent too much time trying to figure out the system and gave up in using it.
- Sector: Burgerlijke en maatschappelijke organisatie
- Bedrijfsgrootte: 51-200 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 8.0 /10
Need a ticking system try them
Beoordeeld op 30-9-2024
One of the easiest ticking system you can create from scratch.
One of the easiest ticking system you can create from scratch.
Pluspunten
Fairly easy to work with the developers to create a ticketing system.
Minpunten
It's an overseas product and it's hard to communicate due to there accents. I dislike some of the development things. Even with the higher package you were still very limited how to set the help desk ticking system up. It was easy to change the basics like logo, fonts, website layout.The important features wasn't available most times.
- Sector: Informatietechnologie en -diensten
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 6-12 maanden lang gebruikt
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Bron van de reviewer
Totaalscore
- Gebruiksgemak
- Waarschijnlijkheid van aanbeveling 8.0 /10
Very easy of use and immediately documentations.
Beoordeeld op 9-6-2023
We are happy because we also use Zoho CRM and then we have all the end users' info in one place. We...
We are happy because we also use Zoho CRM and then we have all the end users' info in one place. We can check all the tracking since the lead born and how we attended each customer, including help desk ticketing.
Pluspunten
The replies that we receive from the end users are immediately registered on the tickets without need of wait a couple minutes or press F5 to update the page.
Minpunten
The conversations navigation. You have to scroll down to check the previous documentations and it gets some difficult to do because there are other help desk brands that allows you to change from one description to another by clicking on a button without need of scroll down.
- Sector: Medische praktijk
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 6-12 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Try Zoho Desk it's highly recommended in his cathegory
Beoordeeld op 30-5-2023
I have been one of the decision maker in my previous company to decide buying Zoho Desk after our...
I have been one of the decision maker in my previous company to decide buying Zoho Desk after our trial period, because of its clean interface and facility to be used to everyone including those without experience in team work organization online.
Pluspunten
Clean interface, minimalista, easy to understand including to those who are not familiar with a management team platform.
Minpunten
sincerly I do not have anything to add for the moment, maybe in a short future.
Redenen om over te stappen op Zoho Desk
As said before, because of its clean interface, minimalista dynamic and fast response.- Sector: Consumentendiensten
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 1-5 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 7.0 /10
Love Zoho Desk
Beoordeeld op 13-2-2023
My overall experience with Zoho Desk has been great so far, managing the items becomes handy and...
My overall experience with Zoho Desk has been great so far, managing the items becomes handy and easy with zoho desk
Pluspunten
I highly recommend Zoho Desk as a customer support and ticketing software. It is user-friendly and intuitive, making it easy for my team to navigate and manage customer inquiries.
Minpunten
I dislike that the software can be a bit slow to load at times, which can be frustrating when trying to quickly respond to customer inquiries
- Sector: Informatietechnologie en -diensten
- Bedrijfsgrootte: 10.000+ werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
Zoho maintains automated tickets that are easy to attend to
Beoordeeld op 5-4-2023
Using Zoho Desk, I can see how quickly each issue is being responded to and make sure that our...
Using Zoho Desk, I can see how quickly each issue is being responded to and make sure that our support staff isn't slacking off. From the perspective of the client, this appears more polished.
Pluspunten
In order to improve support billing, we need to maintain tabs on tickets, have agents report how much time they spend on tickets, and monitor resource allocation on a per-client basis. We prefer using the social network aggregation tool to create support tickets. With the help of IA, we can now set up specialized divisions and generate tickets automatically.
Minpunten
Two more businesses using zoho confirmed that the email system and spf/dkim verification simply do not verify. No one here can confirm these parameters.
- Sector: Marktonderzoek
- Bedrijfsgrootte: 2-10 werknemers
- Wekelijks 6-12 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Great Value for money
Beoordeeld op 26-5-2023
It helps me lower my work loads and keep new customers. The scheduling and automation is really...
It helps me lower my work loads and keep new customers. The scheduling and automation is really great.
Pluspunten
It's easy to use, has more features, is less complex unlike other apps and the pricing is far lower than others with great value.
Minpunten
It gives lots of value for the price. All great.
- Sector: Farmaceutica
- Bedrijfsgrootte: 1.001-5.000 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Zoho for Customer management
Beoordeeld op 7-3-2023
Overall we are enjoying with the Zoho desk features. We have configured it with our internal IT...
Overall we are enjoying with the Zoho desk features. We have configured it with our internal IT department for resolving ticketing of internal employees.
Pluspunten
Software is very user friendly, dashboard for ticketings is very useful and on the top of that support from zoho is also very good and prompt.
Minpunten
Desktop application is not available and to get started with zoho desk need lot of modification in the computer system.
Overwogen alternatieven
Zendesk SuiteRedenen om voor Zoho Desk te kiezen
Zoho desk has multiple options and low cost of operation and aslo handles lot of tickets.- Sector: Rechtspraktijk
- Bedrijfsgrootte: 201-500 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
My experience with Desk
Beoordeeld op 19-2-2024
Pluspunten
We use Zoho Desk on a daily basis for several projects and to cover different needs and all I gotta say is that it is a ''must have'' app for most businesses. The adaptability, connectivity with other apps, ease of use, and configuration simply exceed expectations.
Minpunten
Zoho is constantly updating and making changes to their APIs without giving any notice, and sometimes this causes unexpected disconnections that affect operations.
- Sector: Milieudiensten
- Bedrijfsgrootte: 51-200 werknemers
- Dagelijks 6-12 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
An easy-to-use tool with great built-in features for a good quality customer service
Beoordeeld op 27-12-2023
Compared to other customer support tools, it is cheaper. I use it every day and still discover new...
Compared to other customer support tools, it is cheaper. I use it every day and still discover new possibilities of use!
Pluspunten
Once you learn how to navigate in the settings, you can access so many advanced features - you can set your own rules for the entire ticketing system, create automatic replies and message templates, create surveys, etc.
Minpunten
It is easy and intuitive to learn to use it for the basic ticketing system, however, it takes some time if you want to dive into its more advanced features for the rules creation.
- Sector: Voedselproductie
- Bedrijfsgrootte: 51-200 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 8.0 /10
Solid Help Desk Solution for Growing Teams
Beoordeeld op 17-9-2024
Zoho Desk is a reliable support platform with great automation, but the user interface could be...
Zoho Desk is a reliable support platform with great automation, but the user interface could be more streamlined for better usability.
Pluspunten
I liked the easy ticket management, automation options, and customizable workflows. It integrates well with other Zoho products.
Minpunten
The interface can feel cluttered at times, and some advanced features require higher-tier plans.
- Sector: Administratie
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
Pleased with Zoho Desk
Beoordeeld op 4-5-2024
Overall Zoho Desk is a great app in managing customers issues. Really helped the company with...
Overall Zoho Desk is a great app in managing customers issues. Really helped the company with customers issues.
Pluspunten
Setting up the app was very easy an fast. It has a clean UI and everybody had no trouble learning how to use it. Is really fast, having 3000+ customers is not easy, every 5 minutes one needs support and Zoho Desk really make the support team a easy job.
Minpunten
There are some very small things but does not worth mentioning because they are far from a deal breaker. Other will not even notice them.
- Sector: Computerhardware
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Zoho Desk for Help Desk Ticketing
Beoordeeld op 7-12-2023
We can’t function without zoho desk. It has greatly improved our productivity and customer...
We can’t function without zoho desk. It has greatly improved our productivity and customer experience.
Pluspunten
Zoho desk has been a critical part of our company by helping us stay on top of customer issues and tracking statuses.
Minpunten
Customizable organizational options would be helpful.
- Sector: Kleding en mode
- Bedrijfsgrootte: 201-500 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Gebruiksgemak
- Waarschijnlijkheid van aanbeveling 10.0 /10
Zoho + Communication = Happy Customers
Beoordeeld op 19-10-2023
With this software, our company is able to assist over thousands of customers on a daily basis with...
With this software, our company is able to assist over thousands of customers on a daily basis with they equipment.
Pluspunten
The most important features for myself as the front face of the company, is having the ability to find a customers support ticket in the queue and being able to get a message to the correct technician that can assist the customer. Very efficient and helpful
Minpunten
One feature that I would like to see or maybe shown how to use is the ability to merge duplicate customers when they are in the system
- Sector: Medische apparatuur
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Highly recommended
Beoordeeld op 8-2-2024
It is useful. Serves it purpose welll. Great suppport from Zoho.
It is useful. Serves it purpose welll. Great suppport from Zoho.
Pluspunten
Full featured support and ticketing system for excellent price.
Minpunten
Like many Zoho products, they are stand alone and integration between Other ZOHo products and Desk is not ideal.
- Sector: Financiële dienstverlening
- Bedrijfsgrootte: 201-500 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Efficient customer support management
Beoordeeld op 12-10-2023
Zoho Desk has allowed us to effectively manage our security incidents and requests, providing...
Zoho Desk has allowed us to effectively manage our security incidents and requests, providing quality support to our customers.
Pluspunten
I like its customer-centric approach and the ability to create and customize specific incident handling workflows. Zoho Desk allows us to efficiently assign and track security issues, which helps us resolve them in a timely manner. It provides a complete view of our customers and allows us to provide more effective support. I also appreciate the reporting and analytics capabilities.
Minpunten
At times, it can be a bit limited in terms of fully accommodating our specific security needs.
- Sector: Verzekeringen
- Bedrijfsgrootte: 1.001-5.000 werknemers
- Wekelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
The Best Help Desk Software
Beoordeeld op 9-2-2024
Pluspunten
Ticket assignment has been made easier using Zoho Desk. It helps me reach out to different departments in my company easily whenever I need any kind of support. I love that we get a ticket number for tracking which issues have been resolved and are still in progress.
Minpunten
I filled out the form halfway and accidentally clicked on the tickets tabs, when I got back to completing the form I realize that I had to start from scratch. I hope there's some kind of history or "resume where you left off" button
- Sector: Telecommunicatie
- Bedrijfsgrootte: 501-1.000 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
With Zoho Desk, your organization offers the best omnichannel customer service.
Beoordeeld op 9-6-2023
The Technical Support team of a technology company is perhaps the part of the organization that is...
The Technical Support team of a technology company is perhaps the part of the organization that is more in contact with end users, from here start all the requirements, fault reports and claims for the same provision of services, having a tool that allows direct contact with users by providing the means to approach our organization leaves very high quality of service and satisfaction of the same customers, Zoho Desk with the quality and multiplicity of functions allows both our team and the same customers to have a pleasant experience with the Technical Support group and incidentally with the organization which is left with an excellent impression to customers.
Pluspunten
As a member of the Technical Support group I can say that we are facing one of the most complete tools and that facilitates our work with customers, allows automatically creating tickets for the different incidents that users present and thanks to the predefined rules of assignment to each role these tickets are assigned to each member of the different groups that make up technical support; We can as administrators create profiles and assign or remove members in a simple way; analyze the management times of the tickets which is a point of vital importance due to the different types of customers because it affects the service level agreement, real-time notifications to users of the tickets created and the evolution of the same, finally the integration with CRM allowing you to view customer data for future contacts.
Minpunten
Having a tool that allows us to be in contact with our customers regardless of the communication channel (chat, telephone, social networks, etc.) is to strengthen the commercial and social relationship between the two, Zoho Desk has fully met the expectations of a tool to create customer requests and for those cases where we have had some difficulty the technical support has intervened promptly, so far nothing negative I can say about the tool.
- Sector: Logistiek en toeleveringsketen
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 1-5 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
Best CRM for your business!!
Beoordeeld op 10-12-2023
A very reliable and trustworthy dashboard and with cloud support, we can access it from anywhere.
A very reliable and trustworthy dashboard and with cloud support, we can access it from anywhere.
Pluspunten
Zoho Desk has an easy to use interface. It incorporates so many new functionalities on the dashboard.
Minpunten
Some of the icons difficult to understand. More work needs to be done on it.
- Sector: Research
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
Best tools for customer service and customer communication.
Beoordeeld op 29-11-2023
Pluspunten
Ticket customization and best automation tools to respond customers. The UI interface is very easy to use. Customer service is the best in class as they come up with resolution very fast.
Tracking of customer complain is easy, email, live chat. SMS are the best features available in this tools.
Minpunten
No major dislike, but in free plan we are not able to use full features.
- Sector: Detailhandel
- Bedrijfsgrootte: 51-200 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Gebruiksgemak
- Waarschijnlijkheid van aanbeveling 9.0 /10
Zoho Desk makes your customers covered 24/7
Beoordeeld op 21-7-2023
Pluspunten
The dashboard is beautiful, takes less time to try figure out the features. It’s user friendly is something I like, I dislike those tools with very complicated processes and Zoho Desk is definitely the best with very simple and clear language. Easily customizable to fit your needs. Zoho Desk has really helped us to answer clients queries on time and this has greatly and positively impacted our productivity. When a customer is happy with the services he or she will refer others and we could be more happier with Zoho Desk. Live chat feature helps us answer and sort queries in real time. Fairly priced compared to similar tools. Free plan is very thoughtful and you can always start with this as your progress to the paid version for more features. Ticket creation is fast and easy. Zoho Desk integrates well with other Zoho products
Minpunten
I have had the best 2 years of use. Zoho Desk has greatly contributed to our organizations growth. Give it a try and see your growth kick off
- Sector: Vastgoed
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 6-12 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
We love Zoho!
Beoordeeld op 15-11-2023
It has been a very positives experience, we are getting organized.
It has been a very positives experience, we are getting organized.
Pluspunten
Makes project management within the team a breeze!
Minpunten
No cons, it has been a good platform for our team.
- Sector: Bouw
- Bedrijfsgrootte: 51-200 werknemers
- Dagelijks 1-5 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Zoho Desk is fantastic
Beoordeeld op 21-11-2023
Zoho Desk is one of the software for help desk tickets.
Zoho Desk is one of the software for help desk tickets.
Pluspunten
Zoho Desk is full of functions and features, but I like most the stability of working with many sessions simultaneously.
Minpunten
The Zoho Desk mobile application is not flexible and not smooth.