Aircall

4,2 (433)
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Telefoonsysteem voor ondersteunings- en verkoopteams

Totaalscore

4,2 /5
(433)
Prijs-kwaliteitverhouding
4,0/5
Functies
4,1/5
Gebruiksgemak
4,5/5
Klantenondersteuning
4,1/5

84%
heeft deze app aanbevolen
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433 reviews

Jisselle
Jisselle
Totaalscore
  • Sector: Consumentendiensten
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

I love AirCall, been using it for over four years now!

Beoordeeld op 6-6-2022

I've used this for over four years and introduced it at companies I've worked and consulted with....

I've used this for over four years and introduced it at companies I've worked and consulted with. It's easy to use, low price, and the features are top-notch.

Pluspunten

AirCall is very user-friendly and easy to deploy. The dashboard is very streamlined, and it's easy to set up additional features like IVR. The Call Monitoring feature is critical. It is really helpful with Sales, Retention, and Account Management. Helps me to hear exactly what's happening on the call, so that I can train my team members, and help them hone specific pitches.

Minpunten

I have no complaints, it's the best VOIP service I've used.

Antwoord van Aircall

Hi Jisselle, thank you so much for your lovely review. We are so happy to hear that you're having a great experience with Aircall. If there's ever anything you need help with, please don't hesitate to ask us. Cheers! - Max from Aircall

FRANCOIS
Totaalscore
  • Sector: Detailhandel
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 7.0 /10

Best software

Beoordeeld op 21-3-2024

Pluspunten

- Good ui
- Easy setup and easy routing configuration
- Good statistics tool
- Easy to buy more number

Minpunten

- Some sync failures with Hubspot
- Low support
- Some software bugs

Jessica
Totaalscore
  • Sector: Logistiek en toeleveringsketen
  • Bedrijfsgrootte: 51-200 werknemers
  • Wekelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 5.0 /10

Aircall

Beoordeeld op 9-10-2023

Overall, aircall does what I need it to do but I would not say it is the best phone system on the...

Overall, aircall does what I need it to do but I would not say it is the best phone system on the market.

Pluspunten

It is easy to use and it is an ideal bit of kit for maybe a new business starting out - It is good because it integrates with the ticketing system we use so we can integrate calls into our other platform which helps when call listening

Minpunten

Reporting is not great and not always accurate. From a reporting perspective it lags. I have used other phone suppliers in different companies in the past and this is not the best one.

John Anthony
Totaalscore
  • Sector: Consumentendiensten
  • Bedrijfsgrootte: 51-200 werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

The Best Calling Platform

Beoordeeld op 28-12-2023

Overall, Aircall is the best and I didn't expect that this platform would make our lives easier.

Overall, Aircall is the best and I didn't expect that this platform would make our lives easier.

Pluspunten

It's easy to use, user-friendly and has not delay when in terms to calls and other uses.

Minpunten

What I didn't like about the Aircall was their login system.

Santiago
Totaalscore
  • Sector: Computersoftware
  • Bedrijfsgrootte: 51-200 werknemers
  • Wekelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 9.0 /10

Aircall Review

Beoordeeld op 31-8-2023

Aircall helps us solve the communication aspect with our customers, with very simple routing...

Aircall helps us solve the communication aspect with our customers, with very simple routing features, we make sure our customers get to the right people within our company.

Pluspunten

Aircall is a very easy to use phone system, I personally really like how it integrates with out Salesforce instance so we can review calls without leaving our CRM.

Minpunten

For some reason, calls that are longer than 1 hour are not always displaying recording links in Salesforce, but they are available directly in Aircall.

Vince
Vince
Totaalscore
  • Sector: Marketing en reclame
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 0.0 /10

Deceptive Billing Practices

Beoordeeld op 17-4-2023

The worst VoIP service we have ever used.

The worst VoIP service we have ever used.

Pluspunten

Nothing. The product sucked all around.

Minpunten

Everything, especially their billing and customer service. They don’t even have a phone number, so if they do respond to you, it’s via email more than a day later.

Overwogen alternatieven

Dialpad en RingCentral Contact Center

Redenen om voor Aircall te kiezen

Deceptive marketing that made us believe they had better integrations than they do

Redenen om over te stappen op Aircall

Deceptive sales process, we were promised features that don’t exist or work.

Antwoord van Aircall

Update: Hi Vincent, as promised I've contacted our teams internally. I see that you're working with them to resolve the issues regarding your subscription. Should you need additional assistance, please feel free to reach out. - Anthony from Aircall
———
Hi Vincent, thank you for sharing your feedback with us. We're sincerely sorry about the issues you've encountered with your contract and are determined to assist you in resolving them. We're going to gather more insight with our teams internally and get back to you soon with an update. We thank you for your patience and understanding in this process. - Anthony from Aircall

Geverifieerde reviewer
Totaalscore
  • Sector: Werving en selectie
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Gebruiksgemak
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Aircall makes comms easier in Hubspot

Beoordeeld op 15-10-2023

Pluspunten

I love the integration with Aircall and Hubspot to constantly communicate and report on my calls is the key thing for our success.

Minpunten

None that i can think of. we haven't looked at anything.

Rahul
Totaalscore
  • Sector: Ziekenhuis- en gezondheidszorgbranche
  • Bedrijfsgrootte: 1.001-5.000 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Quality review of Aircall

Beoordeeld op 14-8-2023

Pluspunten

- It's really well organized call center platform, had capability to handle any type of customer service requirement.- easy to integrate with CRM platform

Minpunten

- sometimes call are not getting logged through API connection. but not big issues

Elliot
Totaalscore
  • Sector: Computersoftware
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 8.0 /10

Easiest to use calling app for business

Beoordeeld op 8-11-2023

Pluspunten

Aircall is easy to use and integrates great with Pipedrive! By automatically posting call recordings, answering phone messages and any missed calls straight into deals, my team and I can keep a consistent history of all deal activity in one location. Friendly and helpful support when I have needed it too!

Minpunten

I have found the Aircall integration with Intercom quite finicky to use on Chrome in the past. Sometimes leads are unable to speak. This may need some additional work.

Jared
Totaalscore
  • Sector: Schoolleiding
  • Bedrijfsgrootte: 51-200 werknemers
  • Dagelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 8.0 /10

Solid Value - Reliable, Easy to Set Up, and Use

Beoordeeld op 8-5-2023

Aircall has been very easy to implement and maintain, and our users find the UI and other features...

Aircall has been very easy to implement and maintain, and our users find the UI and other features easy to use and effectively help them perform their functions. Some internal development and use of external tools might be required in order to tailor the system to fit your org's needs, but the reasonable cost, aforementioned ease of deployment and use, and Aircall's developer friendly API far outweigh any drawbacks.

Pluspunten

Aircall has been a very reliable and easy to implement tool for our org. The UI on both the end-user and admin side of things are intuitive, and easy to learn and use. New users are able to effectively use the system with very minimal training. Aircall is also reasonably priced and when paired with the ease of deployment and use makes the tool a good value.

Minpunten

Ability to natively integrate with other tools (eg. a CRM) is hit or miss, but something that is seemingly being expanded. In addition, both because of the above or depending on the complexity of the particular org's phone system use case, routing and other features may require the purchase of external tools or internal development in order to meet those expectations.

Antwoord van Aircall

Hi Jared, thank you for such a detailed and positive review. It has made our day! 💚 We're super happy to hear how reliable and easy you've found our products. We do hear your comments about external tools and would love to hear more - would you like to share further details with our teams? You can do so by submitting a ticket to support.aircall.io. 🤓 Cheers! - Anthony from Aircall

Aaron
Totaalscore
  • Sector: Marketing en reclame
  • Bedrijfsgrootte: 2-10 werknemers
  • Wekelijks 1-5 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 9.0 /10

Great for having Control over your calling list

Beoordeeld op 19-3-2024

Pluspunten

Aircall's most useful feature is being able to work systematically through a list with it's PowerDialer.

Minpunten

It's not always intuitive, and there are 2 specific examples of this. The only way to add a google sheets csv to the powerdialer is buy publishing it as a webpage which is inconvenient. Additionally, the moment someone hangs up - you can only add one disposition.

Jean
Totaalscore
  • Sector: Consumentendiensten
  • Bedrijfsgrootte: 1.001-5.000 werknemers
  • Dagelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Gebruiksgemak
  • Waarschijnlijkheid van aanbeveling 7.0 /10

An easy to use tool for startups

Beoordeeld op 16-11-2023

Pluspunten

The simplicity of the app and the ease of use is good.

Minpunten

On the management side, it lacks many reporting features found with competing apps

Ziya
Totaalscore
  • Sector: Fabricage van elektrische/elektronische producten
  • Bedrijfsgrootte: 10.000+ werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 7.0 /10

Average Software for VoIP

Beoordeeld op 13-5-2023

Aircall has positively impacted our team's communication, integrating well with other business...

Aircall has positively impacted our team's communication, integrating well with other business tools.

Pluspunten

Aircall has realy user friendly interface to use. Its impressive features have streamlined our teams communication process. Call quality is quite solid and call recording and queuing features are great to made call management efficient.

Minpunten

Aircall is good but its need improvement on their customer support i think. And the mobile app has connectivity issues.

Antwoord van Aircall

Hi Ziya, thanks a lot for your positive feedback. We're delighted to hear how much Aircall is helping you and your teams. 💚 We also hear your concerns about our Mobile app which we can indeed improve - our teams are working hard on it everyday. Regarding your comment about customer support, we would love to hear more and assist! Could you please send more details to us by submitting a ticket at support.aircall.io? Thanks so much. Hope you have a great day! - Anthony from Aircall

Alex
Totaalscore
  • Sector: Horeca
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 0.0 /10

Deceptive business practices. Non-existant support.

Beoordeeld op 1-5-2023

Pluspunten

Looks good on the surface, but they employ incredibly deceptive business practices with respect to phone numbers purchases.

Minpunten

Their support is non-existent, and incompetent. Only their sales team will pick up a call. Been trying to get a hold of them for 2 weeks since they disconnected a primary business line we purchased through them and no human will return emails/calls. Stay far far away from this deceptive business.

Antwoord van Aircall

Hi Alex, thank you for taking the time to write this review. We're sorry to hear about the issues with your phone numbers and we'd love to help... When you can, please submit a ticket to us at support.aircall.io so we can locate your Aircall account details and assist further. Expect an update here soon. Thank you for your patience and understanding. - Anthony from Aircall

Philippe
Totaalscore
  • Sector: Administratie
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 9.0 /10

Aircall opinion/experience

Beoordeeld op 26-4-2023

Modernization of communication tools at work, history + contacts which are closer to mobile use.

Modernization of communication tools at work, history + contacts which are closer to mobile use.

Pluspunten

Disappearance of the physical telephone, portability

Minpunten

Special numbers not available such as short numbers

Antwoord van Aircall

Hi Philippe, thank you for your positive feedback. We love to hear about your favorite Aircall features and we can't wait for you to find out about the ones coming soon! 🤓 Hope you have a wonderful week ahead! - Anthony from Aircall

Alicia
Totaalscore
  • Sector: Automotive
  • Bedrijfsgrootte: 11-50 werknemers
  • Maandelijks Gratis proef lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 7.0 /10

Aircall has made managing calls a breeze, love the user-friendly interface!

Beoordeeld op 19-12-2023

Pluspunten

The software has helped me streamline call management and improve customer interactions.

Minpunten

However, the reporting and analytics features could be more robust and insightful.

Geverifieerde reviewer
Totaalscore
  • Sector: Managementconsulting
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 1-5 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 7.0 /10

my review

Beoordeeld op 3-4-2023

aircall is easy to take in hands and usefull in the post call aspect but some problems arrive...

aircall is easy to take in hands and usefull in the post call aspect but some problems arrive sometime during the calling or when we are called

Pluspunten

the recording of the call and to move the information to a CRM is very useful

Minpunten

some bug arrive sometime when we are called or when we call

Guillaume
Totaalscore
  • Sector: Facilitaire diensten
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Gebruiksgemak
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Easy to use

Beoordeeld op 24-4-2023

Pluspunten

The possibility to set availability hours

Minpunten

There is nothing noticeably negative in my everyday use.

Antwoord van Aircall

Hi Guillaume, thanks so much for your feedback. We're delighted to hear how easy you've found Aircall. 💚 Should you ever need assistance, please feel free to reach out and our teams will be happy to help! Cheers - Anthony from Aircall

Jeudy
Totaalscore
  • Sector: Verpakkingen en verpakkingsmaterialen
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 1-5 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Need to call? make sure you use Aircall.

Beoordeeld op 11-4-2023

Pluspunten

Ease of use, it is a pretty simple app with a lot to take advantage from.

Minpunten

So far I don't have any complaints about Aircall.

Sean
Totaalscore
  • Sector: Financiële dienstverlening
  • Bedrijfsgrootte: 51-200 werknemers
  • Maandelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Gebruiksgemak
  • Waarschijnlijkheid van aanbeveling 8.0 /10

Great Software for Sales and Marketing

Beoordeeld op 20-3-2023

Pluspunten

From a marketing perspective, it was great to learn more about wins and losses by listening to recorded calls via HubSpot and Aircall integration

Minpunten

We often had issues with being labeled as a spam dialer

Antwoord van Aircall

Hi Sean, thank you so much for you review. ���� We're delighted to hear about your positive experience with Aircall and hope that we can continue providing helpful tools for your marketing team to reach new heights! Regarding the issue you raised about being displayed as spam, we suggest you to read the recommendations from our Knowledge Base: https://help.aircall.io/en/articles/5666322-why-is-my-number-displaying-as-spam. We're confident that it will help. Have an amazing week, Sean! - Anthony from Aircall

Geverifieerde reviewer
Totaalscore
  • Sector: Computersoftware
  • Bedrijfsgrootte: 10.000+ werknemers
  • Dagelijks Gratis proef lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

#1 software for customer service management

Beoordeeld op 2-2-2023

Excellent experience

Excellent experience

Pluspunten

I like the most that it provides all cloud call center features, during my trial period, I was easily able to create campaigns, manage it with HubSpot CRM, and even connect with multiple third-party apps like BigCommerce, eDesk, Freshdesk and more. Its features like creating toll-free numbers, introducing voicemail (that helped me create automated greetings, and take messages), call routing, and even claiming local and international numbers - all these features made my life easier because I was able to do all this by using just their software. A perfect one-stop solution.

Minpunten

No cons identified so far, even the support team helped me quickly to understand how can I setup and connect with different apps.

Antwoord van Aircall

Hi there, thank you so much for your stellar Aircall feedback ���� Your review has made our team's day, and we're delighted to hear how you are enjoying and benefiting from some of our core features ���� If you ever need help with your account, please don't hesitate to reach out to our teams. - Leslie from Aircall

Quentin
Totaalscore
  • Sector: Computersoftware
  • Bedrijfsgrootte: 201-500 werknemers
  • Wekelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 8.0 /10

Great phone software with a great app

Beoordeeld op 14-1-2023

Great experience with the software but not so good commercially speaking.

Great experience with the software but not so good commercially speaking.

Pluspunten

I really enjoyed the UX/UI of the platform, how deeply integrated it is with other tech stack (CRM, customer service software, customer success software, etc.) and their Aircall mobile app is pretty useful when sales are on the go.

Minpunten

The pricing has gone crazy, they used to be affordable, or at least on par with other software and out of the blue, they increased it by so much that it became a real burden to keep using them.

Overwogen alternatieven

RingEX

Redenen om over te stappen op Aircall

French company, bette product/UX/UI.

Antwoord van Aircall

Hi Quentin, thank you for sharing your review! Fantastic to hear you are benefiting from our App Marketplace and enjoying our UI ���� Regarding pricing, we'd love to help ensure you're getting the most out of your subscription! Please reach out to your dedicated Customer Success Manager for more details. - Leslie from Aircall

Mario Martín
Totaalscore
  • Sector: Bankwezen
  • Bedrijfsgrootte: 1.001-5.000 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 9.0 /10

Improve the efficiency of the call center's day-to-day operations.

Beoordeeld op 2-4-2022

We can now see how many incoming calls we are receiving, which helps us estimate how many resources...

We can now see how many incoming calls we are receiving, which helps us estimate how many resources need to be allocated to a given workflow at any given time thanks to Aircall. We were also able to see what the crew was doing at all times so that we could keep track of everything.

Pluspunten

Aircall helps us to streamline our call center operations, reduce the amount of time we spend on administrative tasks, and increase our overall managerial capacity. Easy to navigate thanks to everything being clearly labeled. As a large team's Planning Manager, it's important to me to know how to maximize the efficiency of our team members' phone calls, and I appreciate learning how to do so with the tools available to me. I appreciate Aircall's ability to keep calls in the cloud, as well as its various options for quickly returning and tracking conversations, both of which can be accomplished via the many third-party apps with which it integrates. I especially appreciate Aircall's dashboards, which provide us with all the information we need. I also appreciate how convenient the "click to call" feature is.

Minpunten

There isn't much to say, as Aircall is accurate and the user must have sufficient training to use the system effectively, other than that I find it difficult to set up all the tools on the monitoring page which I understand, but I don't need that because I have to monitor many teams at the same time.

Antwoord van Aircall

Hi Mario,

Thank you for taking the time to leave us a detailed review. We appreciate your feedback and are delighted to hear how the tool is helping to facilitate your role as the Planning Manager. If you have any questions regarding the monitoring page, please don't hesitate to contact your dedicated Customer Success Manager or our Customer Care Team via https://support.aircall.io/.

Best,
Leslie from Aircall

Sean
Totaalscore
  • Sector: Internet
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 1-5 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Waarschijnlijkheid van aanbeveling 7.0 /10

Aircall Review

Beoordeeld op 16-2-2023

Pluspunten

Easy to use and quick to get working. I also enjoy the recording feature so I can listen to my calls afterwards.

Minpunten

It can be a little spotty and drop off at times.

Antwoord van Aircall

Hi Sean, thank you for your review! We're so happy to hear that you are enjoying and benefiting from Aircall's recording feature ���� If you ever experience issues with your connectivity again, please reach out to us at support.aircall.io so our teams can look into it further for you. - Leslie from Aircall

Ian
Totaalscore
  • Sector: Beveiliging en opsporing
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 5.0 /10

Not Terrible, but Not Gamechanging

Beoordeeld op 23-10-2019

My overall experience with Aircall is neutral. I wouldn't recommend it, but I wouldn't steer...

My overall experience with Aircall is neutral. I wouldn't recommend it, but I wouldn't steer someone else away from using it. It has good qualities and bad qualities, like most tools...but the good definitely don't outweigh the bad. While it is very easy to use and has some helpful features and automations, it doesn't always work. When it does, it's great. But I have encountered too many functional problems to recommend this tool with confidence. However, I have used worse before, so I wouldn't discourage someone from trying it out. It's not overly expensive, therefor the value isn't terrible, which is why I wouldn't discourage people from trying it out. I've yet to use a better internet based phone service, but they have all had serious flaws, including Aircall. However, for the times it has worked well, it's fantastic, so that does count for something in my book.

Pluspunten

What I've liked most about Aircall is it's level of integration with our CRM (HubSpot) and it's ability to be used across multiple devices with easy access. I use Aircall on my work computer, personal computer, and smartphone. The controls are quite easy, it's very user friendly, and it does record data (call logs, recordings, etc) consistently across all of my different devices. It's also integrated very well with my company's CRM, HubSpot. The calls translate well to our contact or company page associated with the number, it will automatically creat a new contact in HubSpot when dialing a new number, and it stores recordings and what happened on the call quite accurately in our CRM. It's been a nice tool, on this front.

Minpunten

What I've like least about Aircall is the reliability. It has not been an overly reliable phone system. It freezes often, has audio connectivity problems, and usually, if it freezes, just closing and reopening the application the application isn't enough to get it working again. Both myself and my coworkers have had to completely restart our computers to get Aircall to work again after encountering a glitch. Not only does this interrupt productivity, but it can also be challenging because we are evaluated, often, on the number of dials we make. Aircall's inconsistency can create problems regarding our ability to hit our number of dials goal. It is not a very reliable, consistent tool.