Bindo POS reviews

Compatibility with iOS and how easy it is to use for new employees. Our job has employees that are not that tech savvy and this software helps them and eliminate mistakes that were used on our previous software. It's easy to make changes on the fly like adding and removing buttons for events.

Rarely needed assistance on the weekend and it was hard to contact customer service. Issue was that on some occasions we would ring up a customer and the cash register would not open don't know if it was a software issue or cash register problem.

This Ipad POS is very good at handling the following aspect of our business.
Single point of sale
real time inventory
Graet CRM system
supports all our thrid party apps
quick customer support and traning

We have been using the system for 10 months and so far no issues. Only concern is the iPad ware and tear of the screen when we keep touching the same part of the screen all day.

Bindo integrates payments through the Pos in house. So there is no need to have a separate processor except american express. The software itself is not difficult to learn.

The following apply to decimal quantity inventory.

-Email receipts do not show the correct quantities on pos sales or invoices. They are rounded up or down sporadically. Sometimes its correct sometimes it's not.
-Orders held for longer than 2 hours may be deleted in the system.
-The Pos receipt screen sometimes shows a wrong payment amount that was paid. Not great when a customer sees an amount double what they had expected. Then I have to pull the order back up to show the customer the actual amount that was charged to a credit card.
-Embedded barcodes can only be scanned from menu screen. They will not work with the library, item code or invoice screens
-Invoices with decimal quantities can only be completely fullfilled in the iOS app. But the payment can
only be fully processed in the web browser back office. If not done this way both will only be partially completed
-Changing invoice prices will show the invoice to be a total of Zero in the invoice list.
-If a purchase order payment status is left as N/A when it is saved, all of the items will be deleted

Ease of use.

DEV team/company does not seem to have any sense of urgency to make software logic changes to meet the needs of its customers. They need to add some serious retail experience to their DEV team that really understands how retail works so that their logic is written more flexible. Especially on the permissions side of the software.

It's easy to use and the dashboard is nice because you login anytime from any device.

There is one feature that is frustrating when you try to back out of an order and it won't allow it without a managers approval.

Inventory management and being able to access information. We can store our clients information in the system, put credit cards on file for ease of shopping. Being able to look up products and have all the information needed at a glance is helpful.

Multiple payment situations are a nightmare. You often have to figure Utility what payment type to put in first (order of operations situation) for the split tender to work. It's extrmemly time consuming and the customers feel like it's their fault when we can't proccess their preferred payment. We don't want our customers thinking their card is being declined when it's not or feel like they are unable to use, sometimes multiple, gift cards, store credits, etc.
there are also glitches that don't get resolved in a timely fashion. I can not use the trigger point feature to generate reorders. Instead of adding only the items set with a trigger point, the system puts EVERYTHING from the company into a purchase order. This has been reported and unresolved.

For simply tracking the number of people that came through our admission side, this system worked fine

Too many cons to list:
1) Terrible Customer service- can take days or weeks for them to respond to inquiries
2) System was a mess to use and would have so many problems operating in many different ways
3) Random updates with huge changes to functionality that were unexplained beforehand

That I can get almost immediate help from customer support. I am able to use different forms of payment and ease of adding new items to system.

Some updates make it harder to use with no Bindo training. When adding new items to system, sometimes the pictures don't correspond with our actual item.

Easy to use and train other employees. Makes it easy for us to use with our online store.

It has alot of hick ups. Between printers not connecting even though they say connected to the system crashing

The use of the tablet makes for an easy POS setup. Its a nice small setup. The reporting I have found to be easy to use.

I have found a few issues with the integration into WooCommerce. It duplicates items if I make a change which messes up our website and anything we have developed for the items. Menu Setup is not the easiest to use.

Modern software and user interface. The ability to create loyalty programs is great. The ability to track users and integrate with other software.

Development changes a lot of features without really listening to customer feedback. They should improve functionality based on customer reviews. The software doesn't really support over a certain number of products, yet the contract was signed, anyway, without a warning from the Bindo team.

Customer service. They regularly reply quickly and help fix our problem. It holds inventory and we are able to run reports that are needed. Well organized. customer service customer service.

Crashes at least once a day. The program regularly locks up causing us to have to shut it down in the middle of a transaction. Crashes

It's reliable and easy to use. The reports provide a lot of good information for us. It's definitely helped us to stay on top of our inventory.

Some processes are more manual than I'd like for them to be, it would be nice if some functions were streamlined more

able to save customers and their information. new and improved register screen - now able to have more items and categories on the screen.

features are constantly changing. most of the time they are not better. making it more difficult to use.

Easy functionality and navigation is nice especially dealing with customers. At first I had to figure out the keys but charting information which was all self explanatory; very impressive.

I constantly run into freezing and have to restart the app. Or if trying to sign in it would force log me out after putting long password it. Very fusterating

Easy to use
Self explanatory
Option to chat with customer service
Photos by product
Can store mainly sold items for quick ring up

Sometimes sales don't register in system
Customer service online is slow and don't reply back sometimes

Not really anything good to say. From the beginning, the software did not communicate with the cash drawer and the register tape. I had to pay for anew Register tape and still doesn't work. Also, no one will walk me through the details enough for me to use this.

Customer service is terrible. The hardware is ok but the software didn't jive with it. Really bad experience would not recommend

when it works its great it does not freeze and the Ipad are nice to have to walk around with and do my menus

to may down times some times it just freeze during the middle of lunch sometimes drives us crazy need a better

Has a lot of great options for maintaining products and possibilities for having a brick and mortar store and an online store.

Features that have not been fully implemented or are no longer going to be available are not clearly stated in the "Help" sections. Would be nice to know that an area is still being worked on or has gone back to the drawing board, but then given other options to use. Rather than having to contact Support to be told that, after trying for a while to figure out how to make something work.

The user interface is slick and easy to use. I appreciate the ease with which I can run credit card transactions.

The periodic changes that occur without notification are frustrating. Consistency is ideal for the business that we have here.

Bindo is the easiest POS system for retail I’ve ever used. Customer service is great.

The fact that if you click out of certain tabs it does not save your place.

Ease of use . Find and touch. This system is really good.

Some of the time it does not accept and store stock changes

Bindo is easy to work with once its set up. Loads of options.

Sometimes too many options can be overwhelming to a novice user.

Customer Facing Display, Loyalty Options

Reporting features

We love the online dashboard that gives us access to our POS system remotely.

We do not like that the product does not allow for negative amounts for a product. We give back product deposits which sometimes occur without a purchase and the system currently only allows for a discount to be given.