---
description: Gratis overzicht van de beste Callcenter software. De beste systemen in één oogopslag voor een snelle en slimme softwareselectie. Filter op prijsmodel, functies en gebruikersscores, en vind de software die bij jouw bedrijf past.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Callcenter software - Beste tools en softwareleveranciers | GetApp Nederland 2026
---

Breadcrumb: [Startpagina](/) > [Callcenter software](https://www.getapp.nl/directory/275/call-center/software)

# Callcenter software

Canonical: https://www.getapp.nl/directory/275/call-center/software

Pagina: 1 / 6\
Volgende: [Volgende pagina](https://www.getapp.nl/directory/275/call-center/software?page=2)

> Callcenter software helpt organisaties bij het beheren van hun inkomende en uitgaande telefonische communicatie met klanten. Een callcenter oplossing kan worden gebruikt voor activiteiten in verband met marketing, verkoop, productondersteuning en vragen van klanten. Een dergelijke oplossing matcht bellers automatisch met bestaande database-items en voegt nieuwe bellers toe aan het klantenbestand. De oplossing zet bellers in een wachtrij, wijst hen toe aan beschikbare medewerkers en geeft medewerkers van het callcenter toegang tot klantgegevens. Zo kunnen ze eerdere gesprekslogs kunnen bekijken voordat ze een oproep behandelen. De oplossing kan ook worden gebruikt voor follow-ups, verzoeken om feedback en input van de supervisor via call barging en andere technieken. Callcenter tools kunnen terugkerende processen helpen stroomlijnen, medewerkers volledig inzicht geven in gesprekslogs en eerdere vragen, supervisors een nauwkeurig beeld geven van de prestaties van het callcenter en snelle ondersteuning van klanten mogelijk maken. Callcenter tracking software biedt een lange lijst van functies. Dit is inclusief gespreksregistratie, opname en automatische gespreksdistributie om ervoor te zorgen dat aan elk gesprek de juiste medewerker wordt toegewezen. De software wordt ook geleverd met interactieve spraakherkenning voor begroetingen, wachtrijen en invoer van klantgegevens. Een andere functie is wachtrijbeheer, waarmee lopende gesprekken kunnen worden beheerd. Hoewel callcenter software gewoonlijk wordt gezien als een soort zakelijk telefoonsysteem of VoIP (Voice over Internet Protocol), blijft callcenter software zich ontwikkelen en uitbreiden naar kanalen als e-mail, instant messaging, live chat, SMS en sociale media. In de loop der jaren is de scheidslijn tussen contact center software en klantenservice software vervaagd. Vergelijk verschillende producten op GetApp om de beste callcenter software voor jouw bedrijf in Nederland te vinden.

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## Producten

1. [3CX](https://www.getapp.nl/software/103409/3cx) — 4.4/5 (466 reviews) — Gehoste telefooncentrale met CRM-integratie en mobiele apps
2. [LiveAgent](https://www.getapp.nl/software/91301/liveagent) — 4.7/5 (1786 reviews) — Geweldige klantenservice begint met betere helpdesksoftware
3. [Dialfire](https://www.getapp.nl/software/119803/dialfire) — 4.8/5 (26 reviews) — Cloudgebaseerde software voor uitgaande callcenters
4. [CommPeak Dialer](https://www.getapp.nl/software/2069424/commpeak-dialer) (0 reviews) — De predictive dialer in de cloud die de productiviteit verhoogt
5. [Webex Suite](https://www.getapp.nl/software/10375/webex) — 4.4/5 (7404 reviews) — Spraak- en videoconferenties met schermdeling
6. [Zendesk Suite](https://www.getapp.nl/software/9448/zendesk) — 4.4/5 (4081 reviews) — Klantenservicesoftware in de cloud
7. [Freshdesk](https://www.getapp.nl/software/10317/freshdesk) — 4.5/5 (3444 reviews) — Online klantenondersteuningssoftware en helpdeskoplossing
8. [Zoho Desk](https://www.getapp.nl/software/10036/zoho-desk) — 4.5/5 (2213 reviews) — De eerste contextbewuste helpdesksoftware in de sector.
9. [RingEX](https://www.getapp.nl/software/105173/ringcentral-mvp) — 4.2/5 (1204 reviews) — RingCentral Office - compleet zakelijk telefoonsysteem
10. [Bitrix24](https://www.getapp.nl/software/90602/bitrix24) — 4.2/5 (995 reviews) — 100% gratis toolpakket voor CRM, samenwerking en communicatie
11. [Nextiva](https://www.getapp.nl/software/91289/nextiva) — 4.6/5 (918 reviews) — Vereenvoudigen van de bedrijfscommunicatie
12. [Salesforce Service Cloud](https://www.getapp.nl/software/91754/salesforce-1-service-cloud) — 4.5/5 (824 reviews) — Klantenservice- en ondersteuningssoftware
13. [Talkdesk](https://www.getapp.nl/software/100659/talkdesk) — 4.5/5 (733 reviews) — Toonaangevende cloudgebaseerde software voor contactcenters.
14. [CallHippo](https://www.getapp.nl/software/107461/callhippo) — 4.4/5 (684 reviews) — Virtueel telefoonsysteem voor teams in verkoop, marketing en ondersteuning
15. [GoTo Connect](https://www.getapp.nl/software/103797/goto-connect) — 4.5/5 (669 reviews) — De allereerste echt uniforme spraak- en video-oplossing.
16. [ActivTrak](https://www.getapp.nl/software/110667/activtrak) — 4.5/5 (591 reviews) — Gratis volgen van medewerkers en analyses van teamgedrag
17. [NiCE CXone](https://www.getapp.nl/software/8391/incontact-call-center-software) — 4.2/5 (581 reviews) — Cloudgebaseerde software voor contactcenters
18. [Dialpad](https://www.getapp.nl/software/103849/dialpad-sell) — 4.2/5 (565 reviews) — Cloudgebaseerd communicatieplatform voor ondernemingen
19. [Agile CRM](https://www.getapp.nl/software/102073/agile-crm) — 4.1/5 (524 reviews) — Verkoop- en marketing-CRM voor groeiende bedrijven
20. [Twilio](https://www.getapp.nl/software/90610/twilio-communications-platform) — 4.4/5 (504 reviews) — Biedt spraak en berichten aan jouw web- en mobiele toepassingen.
21. [HubSpot Sales Hub](https://www.getapp.nl/software/101107/hubspot-saleshub) — 4.5/5 (501 reviews) — Freemium e-mailproductiviteit en tracking voor verkoopteams.
22. [Five9](https://www.getapp.nl/software/91276/five9) — 4.2/5 (483 reviews) — Cloudgebaseerde software voor contact- en callcenters
23. [Aircall](https://www.getapp.nl/software/100333/aircall) — 4.2/5 (460 reviews) — Telefoonsysteem voor ondersteunings- en verkoopteams
24. [Convoso](https://www.getapp.nl/software/8280/cloud-predictive-dialer) — 4.5/5 (391 reviews) — Converteer meer leads in minder tijd.
25. [DialedIn CCaaS](https://www.getapp.nl/software/104279/chasedata) — 4.8/5 (325 reviews) — Cloudgebaseerde callcenteroplossing voor het mkb

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Pagina: 1 / 6\
Volgende: [Volgende pagina](https://www.getapp.nl/directory/275/call-center/software?page=2)

## Gerelateerde categorieën

- [Zakelijke telefoonsystemen](https://www.getapp.nl/directory/1099/business-phone-systems/software)
- [Predictive dialer software](https://www.getapp.nl/directory/849/predictive-dialer/software)
- [VoIP-software](https://www.getapp.nl/directory/107/voip/software)
- [Call recording software](https://www.getapp.nl/directory/935/call-recording/software)
- [Telefonie software](https://www.getapp.nl/directory/294/telephony/software)

## Links

- [Bekijk op GetApp](https://www.getapp.nl/directory/275/call-center/software)
- [Alle categorieën](https://www.getapp.nl/directory)

## Deze pagina is beschikbaar in de volgende talen

| Locatie | URL |
| de | <https://www.getapp.de/directory/275/call-center/software> |
| de-AT | <https://www.getapp.at/directory/275/call-center/software> |
| en | <https://www.getapp.com/customer-service-support-software/call-center/> |
| en-AE | <https://www.getapp.ae/directory/275/call-center/software> |
| en-AU | <https://www.getapp.com.au/directory/275/call-center/software> |
| en-CA | <https://www.getapp.ca/directory/275/call-center/software> |
| en-GB | <https://www.getapp.co.uk/directory/275/call-center/software> |
| en-IE | <https://www.getapp.ie/directory/275/call-center/software> |
| en-NZ | <https://www.getapp.co.nz/directory/275/call-center/software> |
| en-SG | <https://www.getapp.sg/directory/275/call-center/software> |
| en-ZA | <https://www.getapp.za.com/directory/275/call-center/software> |
| es | <https://www.getapp.es/directory/275/call-center/software> |
| es-CL | <https://www.getapp.cl/directory/275/call-center/software> |
| es-CO | <https://www.getapp.com.co/directory/275/call-center/software> |
| es-MX | <https://www.getapp.com.mx/directory/275/call-center/software> |
| fr | <https://www.getapp.fr/directory/275/call-center/software> |
| fr-BE | <https://fr.getapp.be/directory/275/call-center/software> |
| fr-CA | <https://fr.getapp.ca/directory/275/call-center/software> |
| nl | <https://www.getapp.nl/directory/275/call-center/software> |
| nl-BE | <https://www.getapp.be/directory/275/call-center/software> |
| pt | <https://www.getapp.com.br/directory/275/call-center/software> |
| pt-PT | <https://www.getapp.pt/directory/275/call-center/software> |

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